Des Traynor is the Irish co-founder and Chief Strategy Officer of Intercom, the customer messaging platform that became one of Ireland's most iconic tech exports. A systems thinker who grew up as the youngest of seven children in Dublin, Traynor traces his entire career back to an Amiga 500 his single mother bought him at age five. Today he oversees Intercom's R&D - product, engineering, and design - while steering the company's all-in bet on Fin, its AI customer service agent powered by Anthropic's Claude. A prolific speaker, essayist, and accidental philosopher who moonlights as a Phoenix Park runner, Traynor has become one of the most trusted voices in B2B product strategy.
Eoghan McCabe is an Irish technology entrepreneur born in Dublin in 1984, best known as the co-founder and CEO of Intercom — the AI-first customer service platform he founded in 2011 alongside Des Traynor, Ciaran Lee, and David Barrett. After building Intercom into a $1.3B+ unicorn over its first decade, McCabe stepped down as CEO in 2020 due to a neurological autoimmune disorder, then dramatically returned in October 2022, just weeks before ChatGPT launched. Within six weeks he had a prototype of Fin, Intercom's AI agent, and proceeded to cut roughly 40% of staff and redirect the entire company toward AI — a bet that paid off: Intercom hit an estimated $343M in revenue in 2024 (+25% YoY), raised $125M from Kleiner Perkins and $250M in debt from Hercules Capital (March 2026), and recorded its largest-ever quarter by net new ARR in Q1 FY2026.