vonage
(5)
Neelam Sandhu
After learning transformation from inside BlackBerry, Neelam Sandhu arrived at Vonage with a practical thesis: translate complex technology into human outcomes, and make trust part of the product story.
Ericsson
The 149-year-old Swedish firm that helped write the rules of 5G now has to prove those networks can grow again - under a new CEO and an AI-driven cost squeeze.
Vonage
Vonage is a cloud communications company that lets businesses and developers add voice, video, SMS, messaging and network-based verification to their apps and customer operations. Once a pioneer of home internet phone service, it reinvented itself as a platform business built on APIs, unified communications and contact-center software, and is now a wholly owned subsidiary of Ericsson operating as its Global Communications Platform.
The Quiet Redesign of Customer Service
Customer service is being rebuilt in the background, one conversation at a time. A wave of companies - Cognigy, Parloa, Cresta, UJET, Amazon Connect, Cisco's Webex Contact Center, 8x8 and Vonage - are turning the contact center from a cost you apologize for into software that answers the phone. This is the story of the quiet redesign: who is building it, what changed in 2025 and 2026, and why the hold music is finally getting shorter.
Kevin Thomsen
Kevin Thomsen is a revenue and partnerships executive who turned a career building channel ecosystems at Zoom and Vonage into a cybersecurity mission. As Chief Revenue Officer (and acting CEO-level lead on growth) at Maxxsure, a Dallas-area cyber risk quantification firm, he champions the M-Score - a way to translate cyber risk into a single financial number that boards, CFOs, and insurers can argue about in plain English.