outsourcing
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Editing Factory and the work a shopper never sees
A red hat, a disappearing background, and the unglamorous business of getting a product ready to sell. Editing Factory Limited built its pitch around image editing - then offered to help run the shop, too.
Clipping Path Work House and the business of making things disappear
A car loses its garage. A shirt loses its mannequin. Inside the image-editing service that turns everyday photographs into merchandise ready for the web.
Proactive Media put the night shift on another continent
California conversations. Bangladesh production. Proactive Media built its image-editing business around a simple proposition: the work can keep moving after the client goes home.
SAREMCO Tech turns other people’s ideas into working software
A basketball game, a Norwegian clinic and a French storefront reveal the business behind this Lahore software studio: making somebody else’s digital plans work.
Krystel Moore Is Selling the Work Nobody Notices - Until It Breaks
After more than 17 years in technical sales, Krystel Moore has made a specialty of finding the expensive work hiding in plain sight - and giving it a clear owner.
ArenaCX Put the Call-Center RFP on a Diet - Then Built a Marketplace Around It
The Raleigh startup turned an internal customer-support fix into a marketplace of BPOs, software vendors and specialists. The useful idea is not simply outsourcing - it is making vendors easier to compare, contract and change.
The Lawyer Who Built a 10,000-Person Company Inside a Virtual Bar
Amy Pritchard traded courtrooms for comment sections and built ModSquad - a 10,000-Mod, 90-country moderation network - without raising a cent. She has been running a fully remote company since 2007, a decade before the rest of us learned the word.
The Company That Rents You the Internet's Best Behavior
ModSquad started as an avatar hangout in Second Life. Fifteen years later it is a 10,000-Mod global network moderating communities and answering support tickets for the NFL, EA, and Spotify - without ever having raised a dollar.
The Delhi Firm Doing the World's Data Homework
Blackcoffer turns messy enterprise data into dashboards and decisions for clients from consulting giants to a national central bank - 110 people, offices on three continents, and a name that doubles as a mission statement.
The Quiet Machine Room Behind Wall Street's Trades and Your Favorite Brand's Homepage
Two Wharton classmates started a "virtual" outsourcing shop in a small South Mumbai office in 2000. Twenty-five years later, eClerx settles trades, cleans data, and builds e-commerce pages for the Fortune 500 - and is betting its next chapter on AI that reshapes work instead of replacing people.
Latin America's Freelancers Needed a Home. Workana Built One, Then Took It to Asia.
Founded in Buenos Aires in 2012, Workana turned a region full of remote talent and no dedicated marketplace into the largest freelance platform in Latin America, with more than two million professionals and a growing outpost in Southeast Asia.
The Outsourcing Shop That Answers Your Inbox From Dipolog
A 130-person outsourcing team in a small northern Mindanao city quietly runs the inbox, the spreadsheet and the sales pipeline for businesses on the other side of the world.
You've Played Their Games. You've Never Heard Their Name.
Side, formerly PTW, is the roughly 3,200-person, 40-studio contractor that tests, translates, voices, and co-builds games for Activision, Ubisoft, and EA - then hands over the credit.
Hexaware Technologies
How a spin-off from an Indian computer-training business became a 32,000-person, AI-first services firm - and pulled off the biggest technology-services IPO in over a decade.
Virtusa
The 1996 startup that bet enterprises would move their software off-premise now runs on an 'Engineering First' creed - and is wiring generative AI into banks, insurers and hospitals that can't afford to guess.
Tech Mahindra
The Mahindra Group's software arm turned a British Telecom side project and a rescued fraud case into a 148,000-person, 90-country IT services house - now betting the next chapter on agentic AI.
Nobody Cares Where You Sit. They Care What You Ship.
A Go2 Newsroom perspective on widening access to professional remote work regardless of geography. The piece argues that where a person physically sits should not determine their access to good work, and lays out Go2's stated commitment to treating candidates as professionals, developing their skills, judging people by performance and attitude rather than location, and supporting them long after they are placed. It draws on Go2's own hiring philosophy and company background, and is clearly presented as Go2's own point of view.
Go2: What Does an Engagement Manager Do?
In this candid onboarding session from remote-staffing company Go2, seasoned Success (Engagement) Managers pass down hard-won wisdom to a new hire named BJ. Between laughter and blunt honesty, they distill the role into a set of living principles: be the bridge between client and team, yell when you need help, don't take feedback personally, refuse to get comfortable, practice extreme ownership, and — most provocatively — chant 'f*ck Go2' to remind everyone that the welfare of teammates and clients comes before the company's bottom line. The video is less a job description than a culture-forging ritual, ending with BJ recapping every lesson and earning a 'Damn Solid B+.'
Staffinc Group
Staffinc Group is an Indonesian tech-enabled workforce solutions company (formerly Sampingan) that helps businesses recruit, deploy and manage large, distributed frontline and blue-collar teams. It combines an outsourcing/manpower service with a cloud HR software suite - covering recruitment, attendance, shift management, payroll, performance tracking and earned wage access - drawing on a pool of more than 1.5 million pre-vetted workers across 350+ cities in Indonesia.
Exypnox Inc.
Exypnox Inc. is a Philippines-based business process outsourcing firm that builds dedicated, all-Filipino support teams for US-based software and technology companies. It handles customer support, technical support, accounting, payroll, compliance, and business development so that lean tech firms can scale operations at lower cost while keeping quality high. Founded in 2020 by former Boostlingo operations leader Francis Barte, Exypnox positions itself as a people-first outsourcing partner focused on long-term client retention and employee growth.
Go2
Go2 is an AI-powered remote staffing and workforce management company that hires, trains, and manages frontline support teams for businesses on a subscription basis. Founded in 2016 by Scott Moran, it pairs a global talent pool - drawn from more than 50 countries - with a software platform that uses data and AI to match workers to employers on skills, work style and cultural fit, then tracks productivity and coaching after placement. The dual model lets Go2 operate as both a staffing provider and a workforce-data platform, with AI capabilities first developed in its Cowork initiative now being rolled back into Go2 for a fall product launch.
Magic
Magic is a San Francisco-founded, remote-first company that matches businesses and busy professionals with dedicated remote assistants backed by an AI layer. Founded in 2015 out of Y Combinator by the team behind Made in Space, it launched as a viral SMS 'text us for anything' concierge service and has since evolved into a platform for full-time and part-time executive, admin, customer-support and bookkeeping assistants, plus an always-on 'Magic 24/7' human-plus-AI service. Every assistant is equipped with Magic AI, an in-browser tool wired to premium models from OpenAI and Anthropic.
Flatfee
Flatfee (flatfeecorp.com) is a Palo Alto-based startup that helps businesses go global without setting up an office in every country. Through a managed marketplace of vetted local vendors, it bundles company formation, trademark and IP registration, bookkeeping, tax and VAT compliance, payroll, HR and e-commerce store setup across 58+ countries into one flat-fee platform. Founded by former international lawyer Ning Zhang, it targets e-commerce sellers, startups and entrepreneurs who need to operate cross-border in compliance without the usual translation, engagement and referral headaches.
Softjourn
Softjourn is a full-cycle software development and IT consulting company founded in 2001, headquartered in Fremont, California (Silicon Valley) with research and development offices in Ukraine, Poland, and Brazil. With 200-300 engineers and consultants, it builds custom software for three core verticals - Fintech and Cards & Payments, Event Ticketing, and Media & Entertainment - offering services from product design and development to QA, DevOps, AI/ML, blockchain, and dedicated development teams. Clients include Ticketmaster, Live Nation, Vendini, SecuTix, eTix, and PEX, and the firm has appeared on the Inc. 5000 list multiple years running.
Virtual Assistant Talent, LLC
Virtual Assistant Talent, LLC is a US-based outsourcing company that connects entrepreneurs, startups, real estate investors, and small businesses with college-educated, English-speaking Filipino virtual assistants. Founded in 2009 by HR veteran John Davern Jr., the Fremont, California firm offers both non-technical and technical remote staffing - from admin and customer service to SEO, web development, and marketing automation - with a dedicated project manager model and pricing that can cut labor costs by up to 75%.
Web Spiders
Web Spiders (WS Group) is a 25-year-old enterprise AI and digital engineering company that helps Fortune 2000 enterprises and government agencies drive customer engagement through voice AI, conversational bots, data services and digital products. Founded in 2000 in Kolkata, it has grown from two computers to roughly 290-300 people with delivery hubs in the US, UK, Singapore and India, and product lines spanning SpiderX (voice AI agents), e2m.live (enterprise event platform) and Gecko (AI video interview bot).
Wisdom
Wisdom is a New York-based AI-powered dental revenue cycle management platform that helps dental practices collect more from insurers, faster. Founded in 2023 by fintech veteran Stoyan Kenderov and billing expert Ashley Bond, Wisdom pairs proprietary AI with dedicated human billing teams to handle the full claims lifecycle — from insurance verification to denial appeals. The company has raised $28M in funding and reports that over 98% of clients see increased insurance billing revenues after joining.
Wing Assistant
Wing Assistant is a managed virtual assistant marketplace that pairs businesses with dedicated, vetted remote professionals to handle recurring administrative, sales, marketing, and operational tasks. Founded in 2018 and headquartered in Berkeley, California, Wing combines a proprietary AI-enhanced supervision platform with human assistants - covering everything from executive support and social media management to lead generation and customer success. With over 50,000 customers globally and assistants operating across 8 countries, Wing positions itself as a cost-effective alternative to in-house hires, offering dedicated (not shared) assistants starting at $699/month.
Alyssa Bernstein
Alyssa Bernstein is the co-founder, President, and CEO of wrrk, an Austin-based company that provides fully managed, fractional customer support solutions for fast-growing brands and startups. With a background in product management at RetailMeNot and Main Street Hub, she launched wrrk in 2016 to give entrepreneurs access to experienced, embedded support teams without the overhead of building in-house. Under her leadership, wrrk has grown to serve 125+ brands including Bombas, Taylor Stitch, and Supergoop, offering omnichannel support via US-based and offshore teams in the Philippines.
Francis Barte
Francis Cruz Barte is the Chief Executive Officer of Exypnox Inc., a Philippines-based business process outsourcing company that partners exclusively with US-based software companies to build high-impact, cost-efficient remote teams. Operating out of San Francisco and Bonifacio Global City in Taguig, Metro Manila, Francis built Exypnox around a singular premise: that Filipino talent, properly organized and empowered, can rival any global workforce. With a background spanning BPO operations, enterprise sales, and regional management at companies like Boostlingo, he now leads a 75-person team delivering customer support, technical support, HR management, accounting, payroll, and business development services to fast-scaling US tech firms.