Skalin brings together all your customer data, makes sense of it with AI, and gives your team the clarity to protect revenue and grow accounts.
Give your team an AI-powered knowledge management system, so your customers get AI-speed service.
Leading CS teams aren't working harder. They have AI agents doing the heavy lifting.

Vardhan Kapoor is the CEO and co-founder of FirstWork (YC S24), an AI-native HR and compliance platform built for frontline and seasonal workers. Before founding FirstWork in 2024, he ran strategy and operations at Deliveroo during its hypergrowth years and served as Head of Region for APAC at Remitly, where he built a business approaching $100M in annual recurring revenue and helped take the company public on NASDAQ. FirstWork raised a $5M seed round in early 2025, led by Gradient, to cut onboarding time for high-turnover workforces by more than 75%.
Dojah is a Lagos-based identity verification and anti-fraud infrastructure company that helps digital businesses onboard users, verify identities, and stay compliant through a single API and no-code tools. It aggregates KYC, KYB, AML, biometric, document and address checks across Africa and beyond, letting fintechs, banks, and marketplaces confirm who they are dealing with in seconds. A Y Combinator W22 company, Dojah serves customers including OPay, FCMB, Cowrywise and Fincra.
Lenk is a Latin American loan-origination platform that lets banks, financial entities, and fintechs digitize the entire credit lifecycle - from lead capture and onboarding to underwriting and disbursement. Its white-label, modular software automates commercial, consumer, mortgage, automotive, and leasing credit with configurable workflows and dozens of pre-built integrations to regional registries and bureaus. Founded in 2021 and backed by Y Combinator (W22), Lenk says it serves 20+ institutions across three countries, processing roughly 500,000 applications and $2B in transactions a year.
Modern is a San Francisco startup building an AI-native IT function - a single platform where always-on agents automate help desk, access, hardware, on/off-boarding, security and procurement inside the tools teams already use, such as Slack, Teams, email and voice. Founded in 2026 by Seb Poole and Aleks Tomovski and backed by Y Combinator (P26), it positions itself as a ServiceNow alternative that resolves requests end-to-end rather than routing tickets, claiming 80%+ automation of inbound IT requests.
Plutto is a Santiago-based KYB (Know Your Business) and due diligence platform for Latin America. It lets financial services, procurement, legal and compliance teams verify and continuously monitor the businesses they work with - vendors, clients and partners - by pulling legal, financial, tax and labor data from 15+ official sources, screening against sanctions and PEP lists, and producing auditable, AI-summarized risk reports. What once took lawyers weeks and cost about $100 per client now runs in minutes for a few dollars per check.
Rivia.AI is a Bengaluru-based, Y Combinator (S21) startup that lets marketing, sales and demand-generation teams build interactive, self-guided product demos without code. Using a Chrome extension, teams capture pixel-perfect clones of their live product, layer on guided tours, checklists and video narration, then share or embed the demos and track how prospects engage. It positions itself as an affordable alternative to demo platforms like Walnut, Storylane and Navattic.
Sidekick is an AI-powered SMS assistant for frontline and deskless workers in manufacturing, auto dealerships, and retail. Workers text questions in any language and get instant answers pulled from their company's own documents - no app, no login, works on any phone. They can send photos of equipment for identification or voice memos when their hands are dirty. When Sidekick cannot answer, it escalates to a manager over SMS and learns from the reply. Founded in 2026 by Justin So and backed by Y Combinator (S26), it is live with 20+ plants and 600+ workers.
Unisson (YC W26) is a San Francisco startup building AI agents that act as hands-on product experts for customer-facing teams at B2B software companies. Its agents learn to use a client's product in about 15 minutes by exploring the interface and codebase, then work alongside implementation, customer success, and sales engineering teams inside Slack, email, and text to run onboarding, migrations, integrations, audits, and change management. Founded in 2026 by Varun Mathur and Tom Achache, the company charges only when its agents are actively doing work.
In this candid onboarding session from remote-staffing company Go2, seasoned Success (Engagement) Managers pass down hard-won wisdom to a new hire named BJ. Between laughter and blunt honesty, they distill the role into a set of living principles: be the bridge between client and team, yell when you need help, don't take feedback personally, refuse to get comfortable, practice extreme ownership, and — most provocatively — chant 'f*ck Go2' to remind everyone that the welfare of teammates and clients comes before the company's bottom line. The video is less a job description than a culture-forging ritual, ending with BJ recapping every lesson and earning a 'Damn Solid B+.'
MyPass Global is an Australian B2B SaaS company that runs a worker-owned digital Skills Passport and compliance platform for highly regulated, high-risk industries such as mining, oil and gas, energy and construction. Workers store verified qualifications, licences, medicals and background checks in one place and grant employers permission to view them, while site owners and contractors get real-time visibility of workforce compliance. Founded by Matt Smith and headquartered in Perth and Sydney, the platform serves more than 1,500 organisations and over 160,000 verified workers, and raised a A$7.5M Series A led by OneVentures in February 2025 to expand across the Americas.
palm.hr is a Riyadh-born, cloud-based HR and payroll platform built for small and mid-sized businesses across Saudi Arabia and the wider GCC. It brings employee data, time and attendance, WPS-compliant payroll, and employee engagement into one system that plugs directly into local government rails like GOSI and Mudad, so companies can run people operations that comply with regional labor law out of the box. Founded in 2019, it raised a $5M pre-Series A in 2023 to expand across MENA and pairs its software with an outsourced HR concierge service.
ZenHR is a cloud-based Human Resources Management System (HRMS) built specifically for the Middle East, North Africa and Gulf region. It automates payroll, attendance, onboarding, performance and recruitment while staying compliant with local labor laws, social insurance (GOSI), and wage protection (WPS) rules. Founded in 2016 and headquartered in Riyadh, ZenHR serves companies from small businesses to large enterprises across markets including Saudi Arabia, the UAE, Egypt, Jordan, Kuwait and Iraq.
Footprint is a New York-based identity and risk-operations company that unifies KYC, KYB, fraud detection, authentication, and secure data vaulting into a single platform for banks, fintechs, and marketplaces. Founded in 2022 by Eli Wachs and Alex Grinman, it aims to make verified identity portable across the internet - so a person proves who they are once and reuses that verification everywhere - while using AI agents (its Percy product) to automate manual fraud and compliance review.
Greenhouse Software is a New York-based hiring platform that helps companies run structured, data-driven recruiting. Founded in 2012 by Daniel Chait and Jon Stross, it centralizes applicant tracking, interview scorecards, candidate sourcing, onboarding and reporting into one system used by more than 7,500 organizations. Rather than pushing automation for its own sake, Greenhouse pitches 'structured hiring' - a consistent, comparable process for evaluating candidates - and has layered in AI tools and fraud detection to keep that process reliable as application volumes surge.
Multiplier is a global employment platform that lets companies hire, onboard, pay and manage full-time employees and contractors in 150+ countries without setting up local entities. Founded in 2020 in Singapore, it bundles Employer of Record (EOR), Contractor of Record, global payroll, PEO and HRIS tooling into one dashboard, handling local labor contracts, tax, benefits and compliance so distributed teams can operate legally across borders.
Vitally is a New York-based customer success platform for B2B SaaS companies. It unifies product usage, billing, CRM and support data into a single workspace so customer success managers can score account health, automate playbooks, collaborate with customers and cut churn. Its AI Copilot layers summaries, meeting notes and natural-language insights on top of that data. Founded in 2017 by Jamie Davidson and Patrick Vatterott out of Techstars NYC, Vitally has raised roughly $40 million and counts Zapier, Productboard, Mixpanel and Gorgias among its customers.
Eli Wachs is the co-founder and CEO of Footprint, a New York identity verification company building what he calls the identity layer for the internet. Footprint helps banks, real estate firms, auto dealers, and other businesses onboard customers by automating KYC and fraud checks while storing personal data inside secure enclaves. A Stanford economics and history graduate and former General Atlantic investor, Wachs started the company in 2022 with CTO Alex Grinman and has raised roughly $20 million to pursue a blunt goal: reduce digital identity theft toward zero while giving people more control over their own data.
Fountain is a San Francisco-based software company that builds an AI-native hiring and workforce-management platform for the frontline - the hourly, deskless, high-turnover workers who staff restaurants, warehouses, retail floors, delivery fleets, hospitals and factories. Founded in 2014, its platform sources, screens, hires, onboards and schedules workers at high volume, and it has moved aggressively toward autonomous 'agentic' AI with products like Frontline OS and its orchestrator agent Cue. Fountain says it helps more than 500 employers hire well over a million frontline workers a year, and counts brands such as Chipotle, Stitch Fix, GoPuff and Just Eat Takeaway among its customers.
StandardC is a San Francisco fintech that builds compliance and risk-management software for banks, credit unions and other financial institutions serving high-risk, cash-intensive industries - most notably cannabis-related businesses. Its AI-assisted platform bundles onboarding (ApplyC), KYC/KYB screening and continuous monitoring (MonitorC), GPS-verified virtual site inspections (VerifyC) and examiner-ready audit logging so smaller institutions can bank regulated sectors without drowning in manual BSA/AML work.
Parcha is a San Francisco AI company building enterprise-grade AI agents that automate compliance and operations work for banks and fintechs. Founded in 2023 by former Brex leaders AJ Asver and Miguel Rios-Berrios, its Agent Hub platform lets compliance teams create, test, and deploy agents in minutes to run KYC/KYB reviews, enhanced due diligence, AML screening, and document verification - work that traditionally requires large operations teams. Backed by $5M in seed funding led by Kindred Ventures and Initialized Capital, Parcha counts fintechs like Bridge, Airwallex, Flutterwave, and Pipe among its users.
Pastel builds agentic AI for banking operations, aimed at the regional, mid-tier, and community banks that most fintech innovation skips over. Its flagship platform, Sigma, deploys AI agents across customer onboarding, due diligence, fraud detection, anti-money laundering, screening, and executive reporting - trained on local data and regulations rather than retrofitted Western systems. Founded by Stanford graduate students and rooted in African markets, Pastel started as a small-business bookkeeping tool called Sabi before pivoting into compliance infrastructure for financial institutions.
Prelim is a San Francisco-based fintech building white-labeled, no-code software that helps banks and credit unions open deposit accounts, originate loans, and service customers online. Founded in 2017 by Heang Chan and Chris Blaser out of Y Combinator, Prelim powers consumer and business onboarding for institutions like First Republic, Pacific Western, and City National Bank of Florida, with 50+ integrations into core banking systems.
Trulioo is a Vancouver-based global identity platform that helps banks, fintechs, marketplaces and crypto firms verify both people and businesses in seconds. Through a single API it combines KYC, KYB, AML watchlist screening, document and biometric verification, and credit decisioning, drawing on data sources that reach billions of people and hundreds of millions of businesses worldwide. The pitch is simple: prove who - and what - you are dealing with, anywhere on earth, without stitching together a dozen regional vendors.
Guidde is an AI-powered video documentation platform that turns a screen recording into a polished, narrated how-to video in minutes. Used by 4,500+ companies including Nasdaq, Yahoo, Bayer and SentinelOne, Guidde positions itself as the connective tissue between employees and the enterprise software they have to learn fast.
Homebase is a San Francisco-based workforce management platform built for small businesses running hourly teams. Founded in 2014, it combines employee scheduling, time tracking, payroll, HR compliance, and team communication in one mobile-first app. As of 2024, the platform serves over 150,000 businesses and 3.8 million hourly workers, having logged 8 billion hours and processed $3 billion in gross payroll. Backed by $198 million in total funding, Homebase competes by bundling tools that small business owners previously paid for separately - and more recently by embedding AI assistants across hiring, scheduling, and payroll.
Humand is a mobile-first, all-in-one HR platform built for the 2.7 billion deskless and frontline workers who have never had a proper digital work home. Founded in 2020 by Nicolas Benenzon and Geronimo Maspero, the platform combines 30+ HR modules - from internal communications and payroll to performance reviews and AI-powered automation - into a single app. With 1.6 million workers across 1,500+ organizations in 51 countries, and a $66M Series A raised in February 2026 co-led by Kaszek and Goodwater Capital, Humand is positioning itself as the operating system for the world's largest workforce segment.
Incode is an AI-powered identity verification platform that lets businesses confirm who is really on the other side of a screen — in under two seconds. Founded in San Francisco in 2015, the company has built a modular biometric platform used by banks, hotels, hospitals, and gaming companies across more than 190 countries. Its flagship product, Incode Omni, handles everything from document verification and facial recognition to AML screening and liveness detection, processing more than 100 million user verifications per year. Backed by General Atlantic, SoftBank, J.P. Morgan, and Capital One Ventures at a $1.25 billion valuation, Incode has been named a Gartner Magic Quadrant Leader for Identity Verification two consecutive years running.