Remarkable AI (formerly Chatdesk) is a New York-based customer engagement platform that pairs AI with a network of vetted brand experts to handle support, retention, and acquisition for consumer and e-commerce brands. Its software connects to a brand's existing stack - Shopify, Zendesk, email, SMS, and social - to resolve tickets, win back lapsed customers, and turn social comments and DMs into sales, 24/7 and in the brand's own voice.
Jon Auerbach is a General Partner at CRV (Charles River Ventures), one of the oldest and most storied venture capital firms in the US. A former Pulitzer Prize-nominated technology journalist who covered conflict zones for The Boston Globe and The Wall Street Journal, Auerbach pivoted into venture capital in 2000, co-founding M-Qube (acquired by VeriSign for $275M) before joining CRV in 2004. Over two decades at CRV, he has backed transformative companies including Zendesk, DoorDash, and Affirmed Networks (acquired by Microsoft for $1.35B), earned a spot on the Forbes Midas List (ranked #16 in 2020), and now leads the firm's founder support operations spanning legal, finance, marketing, and talent.
Søren Abildgaard is the CEO of KeyShot, the industry-leading 3D visualization and rendering platform used by designers, engineers, and marketers worldwide. A Danish-born engineer-turned-executive, he brings two decades of engineering leadership from Zendesk, Avaya, Contentful, Adobe, Autodesk, and Microsoft to his mission of transforming KeyShot from a photorealistic rendering tool into a full-lifecycle visualization and realization platform. Having served on KeyShot's board since 2023, he stepped into the CEO role on May 1, 2025, backed by GRO Capital, with a sharp focus on AI integration, customer proximity, and strategic clarity.
Peter Fenton is a General Partner at Benchmark, Silicon Valley's most storied early-stage venture firm, where he has spent nearly two decades backing audacious founders building transformative technology companies. A Stanford philosophy graduate who once dug sanitation trenches in rural Brazil, Fenton has a gift for identifying the exact moment when a company's rising adoption curve meets its declining risk curve. His track record - Twitter, Yelp, Zendesk, New Relic, Elastic, Hortonworks, and now Sierra and Exa - places him consistently on the Forbes Midas List, peaking at #2 in 2015, and he was named VC of the Year at the 2014 Crunchies.
Devdutt Yellurkar is a General Partner at CRV (Charles River Ventures) and Co-founding Partner at Propeller VC, a $100M ocean-climate tech fund. A former early Infosys employee who helped sell the offshore software model, and co-founder/CEO of Yantra Corporation (acquired by Sterling Commerce/IBM), Yellurkar has spent 15+ years as a venture investor backing iconic companies including Zendesk (first institutional investor), Airtable, and Postman. He was named to the Forbes Midas List in 2020, 2021, and 2022. His investing style blends deep operator empathy with a team-first philosophy forged on cricket pitches in India.
Ananth Packkildurai is a principal engineer, newsletter editor, angel investor, and advisor at the intersection of data engineering and community building. He founded Data Engineering Weekly, a Substack newsletter with 50,000+ subscribers covering vendor-neutral data engineering topics across 267+ issues. He built data pipeline observability at Slack during its hyper-growth years, shaped next-generation analytical platforms at Zendesk, and created Schemata - one of the earliest open-source data contract frameworks. He currently serves as Principal Engineer at Mural, while his newsletter and podcast continue to inform tens of thousands of data professionals worldwide.
Yuma AI is a Boston-based AI customer support platform purpose-built for ecommerce brands. Founded in late 2022 by serial YC founder Guillaume Luccisano (Socialcam, Triplebyte), Yuma deploys autonomous AI agents that resolve 60–93% of customer support tickets end-to-end — handling returns, refunds, WISMO queries, and order changes — inside the helpdesks merchants already use (Gorgias, Zendesk, Kustomer and more). With 100+ paying Shopify merchants, over 5 million automated queries, and a $5M seed round backed by Google's Gradient Ventures, Yuma is building the AI customer experience layer for modern commerce.