call-center
(17)
The Newport Beach Holding Company Quietly Running Labs, Call Centers and a Mental-Health Machine
Upfront Inc doesn't pick one lane. From a Newport Beach office it runs mental-health programs, diagnostic labs, call centers and a PR shop as parts of the same growth engine.
The Outsourcing Shop That Answers Your Inbox From Dipolog
A 130-person outsourcing team in a small northern Mindanao city quietly runs the inbox, the spreadsheet and the sales pipeline for businesses on the other side of the world.
XCALLY
Streamline customer interactions with AI-driven Omnichannel software
Survox
For nearly six decades, one survey engine has quietly powered the phone banks behind election polls and market research - blending live interviewers, automated voice, and web into a single verdict on what people really think.
KMS Lighthouse
Give your team an AI-powered knowledge management system, so your customers get AI-speed service.
Four Contact Center Platforms, One Confusing Choice in 2026
NICE, UJET, Kustomer and XCALLY all promise to fix your customer service. They come at it from four very different places - and the gap between them says a lot about where support software is heading.
The Eight Platforms Deciding Whether You Reach a Human
Talkdesk, Five9, Salesforce, Zendesk, UJET, Convoso, CloudTalk and Broadvoice all promise to handle your customers. Here is what each one is actually built to do - and which business should pick which.
Eight Contact Center Platforms Racing to Answer Your Angry Call
Sharpen, UJET, Cisco, Voiso, Gladly, Enghouse, Bright Pattern and Mitel are all chasing the same moment - the second you dial support. Here is who is winning, who is bleeding, and who is quietly betting the human on the other end is optional.
UJET and GoTo Are Racing to Own Your Next Support Call
One is a San Francisco AI-native wired straight into Google's agents. The other is a Boston software giant with millions of business customers and a contact center to sell them. They are both chasing the same ringing phone.
UJET and Broadvoice Bet the Call Center on Agentic AI
Two contact center vendors are chasing the same idea from opposite ends - software that talks back, thinks, and acts. Here is what UJET and Broadvoice are actually shipping in 2026, and who it helps.
Contact Center Software Is Learning to Answer the Phone Itself
Zendesk, TCN, Puzzel, Regal, UJET and Bright Pattern are chasing the same bet - that the next voice on your support line won't be human. Here is how six very different platforms are racing to get there.
The Quiet Redesign of Customer Service
Customer service is being rebuilt in the background, one conversation at a time. A wave of companies - Cognigy, Parloa, Cresta, UJET, Amazon Connect, Cisco's Webex Contact Center, 8x8 and Vonage - are turning the contact center from a cost you apologize for into software that answers the phone. This is the story of the quiet redesign: who is building it, what changed in 2025 and 2026, and why the hold music is finally getting shorter.
WIZ.AI
WIZ.AI is a Singapore-based enterprise voice AI company that builds generative-AI voice agents ("Talkbots") able to hold natural, human-like phone and messaging conversations in local Southeast Asian languages and accents - including Singlish, Bahasa Indonesia, Tagalog, Thai and Mandarin. Founded in 2019, it helps banks, telcos, insurers and other large enterprises automate customer service, collections, telemarketing and reminders across voice, chat and messaging channels, positioning itself as a local-first alternative to global contact-center automation vendors.
Illuma
Illuma (Illuma Labs) is a Plano, Texas fintech that secures phone conversations for credit unions and community banks. Its flagship product, IllumaSHIELD, uses AI-powered passive voice biometrics to verify callers in seconds - replacing security questions and PINs - while a dedicated deepfake-detection engine and layered multifactor checks defend contact centers against synthetic-voice and social-engineering fraud.
Ethan Barhydt
Ethan Barhydt is the founder and CEO of VoiceOps, a New York based AI company that listens to call center conversations and turns them into coaching. He built his first AI model in college, started two companies before he graduated from Harvard, and launched VoiceOps in 2016 to do for sales calls what self-driving car teams do for road footage: learn from millions of real examples. The company went through Y Combinator's Winter 2017 batch, raised a $9M Series A led by Bain Capital Ventures, and has helped clients lift conversion rates and slash agent attrition. Barhydt made the Forbes 30 Under 30 list in 2018.
Marty Sarim
Marty Massih Sarim is the President of Sanas, a real-time speech AI platform that modulates accents and eliminates background noise for contact center agents globally. An Afghan refugee who came to the US in the early 1980s and started his career at 18 as a call center agent, Sarim brings over 25 years of BPO and contact center industry expertise to Sanas. He is also Co-Founder and General Partner at Carya Venture Partners, a $20M micro-fund focused on deep tech and enterprise AI, and founder of the Moe123 Scholarship Fund, which has awarded $125,000+ to high school seniors in the Minneapolis area.
Sanas
Sanas builds real-time speech understanding AI for contact centers - accent translation, language translation, noise cancellation and speech enhancement that runs live on a call without losing the speaker's voice or emotion.