call-center
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Ethan Barhydt
Ethan Barhydt is the founder and CEO of VoiceOps, a New York based AI company that listens to call center conversations and turns them into coaching. He built his first AI model in college, started two companies before he graduated from Harvard, and launched VoiceOps in 2016 to do for sales calls what self-driving car teams do for road footage: learn from millions of real examples. The company went through Y Combinator's Winter 2017 batch, raised a $9M Series A led by Bain Capital Ventures, and has helped clients lift conversion rates and slash agent attrition. Barhydt made the Forbes 30 Under 30 list in 2018.
Marty Sarim
Marty Massih Sarim is the President of Sanas, a real-time speech AI platform that modulates accents and eliminates background noise for contact center agents globally. An Afghan refugee who came to the US in the early 1980s and started his career at 18 as a call center agent, Sarim brings over 25 years of BPO and contact center industry expertise to Sanas. He is also Co-Founder and General Partner at Carya Venture Partners, a $20M micro-fund focused on deep tech and enterprise AI, and founder of the Moe123 Scholarship Fund, which has awarded $125,000+ to high school seniors in the Minneapolis area.