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Tagged: gorgias
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Company
Ai · Saas · Ecommerce
Yuma AI
Yuma AI is an AI customer service platform for ecommerce brands, using autonomous AI agents to resolve support, sales, social, and chat conversations end to end. Built for large Shopify merchants and plugged into helpdesks like Gorgias, Zendesk, and Kustomer, Yuma automates the bulk of repetitive tickets - order status, returns, refunds, subscriptions - while keeping brand voice and guardrails intact. Founded in late 2022 by three-time YC founder Guillaume Luccisano, the company went through Y Combinator's W23 batch and raised a $5M seed round.
ai customer service · ecommerce support automationRead →
Founder · Executive · Operator
Romain Lapeyre
Romain Lapeyre is the Co-founder and CEO of Gorgias, the AI-powered customer experience platform built for ecommerce brands. Founded in Paris in 2015 with co-founder Alex Plugaru and later relocated to San Francisco, Gorgias has grown to serve 16,400+ merchants including Glossier, Steve Madden, and Dollar Shave Club, reaching $80M ARR with roughly 520 employees and $103M+ in total funding. Lapeyre studied at HEC Paris and has built Gorgias using a data-driven, partner-led growth model - scaling to 10,000+ customers without traditional cold calling.
gorgias · ecommerceRead →
Ai · Saas · Ecommerce
Yuma AI
Yuma AI is a Boston-based AI customer support platform purpose-built for ecommerce brands. Founded in late 2022 by serial YC founder Guillaume Luccisano (Socialcam, Triplebyte), Yuma deploys autonomous AI agents that resolve 60–93% of customer support tickets end-to-end — handling returns, refunds, WISMO queries, and order changes — inside the helpdesks merchants already use (Gorgias, Zendesk, Kustomer and more). With 100+ paying Shopify merchants, over 5 million automated queries, and a $5M seed round backed by Google's Gradient Ventures, Yuma is building the AI customer experience layer for modern commerce.
ai · customer-supportRead →