Intercom is an AI-first customer service company best known for Fin, its AI agent that resolves customer support conversations automatically. Founded in 2011 by four Irish engineers in San Francisco, the company rebuilt itself around large language models after ChatGPT launched, shipping Fin in 2023. By 2026 Fin was resolving more than a million tickets a week for customers like Anthropic, DoorDash and Mercury, and in May 2026 the parent company rebranded itself Fin to reflect that the AI agent had become the core business.
Oracle Sales Cloud (CX Sales) is Oracle's enterprise-grade cloud CRM platform that combines sales automation, AI-driven forecasting, configure-price-quote (CPQ), and subscription management into a single suite. Built on Oracle Fusion Cloud, it connects directly with Oracle ERP and supply chain data, letting sales teams quote accurately, close faster, and forecast confidently - without the integration tax that plagues competing platforms. With 5,500+ enterprise customers and $57.4 billion in annual parent revenue, Oracle Sales Cloud targets large organizations that demand reliability, data depth, and AI at scale.
Tiago Paiva is the founder and CEO of Talkdesk, the AI-powered cloud contact center platform he built from a 10-day hackathon project in 2011 into a $10 billion enterprise unicorn. Born in Portugal and trained as an engineer at Instituto Superior Técnico, he packed his bags for San Francisco two weeks after winning a Twilio hackathon and never looked back. Under his leadership, Talkdesk has grown to over 2,000 employees in 16 countries, posting $420M in ARR, and pioneering agentic AI across the entire contact center stack.
Scott Harris is the CEO and co-founder of Experience.com, the San Ramon-based experience management platform that started life in 2015 as SocialSurvey and was reborn in 2021 around real-time CX. He spent two decades selling mortgages and running real estate offices before deciding the industry's review problem was worth fixing, and now writes, speaks, and builds tools for the ranks-on-Google (and increasingly, ranks-on-ChatGPT) crowd.
Jay Baer is a 7th-generation entrepreneur, Hall of Fame keynote speaker, and the author of seven business books including the New York Times bestseller Youtility. Founder of Convince & Convert - once home to the world's #1 content marketing blog - he has advised 700+ brands including Nike, Oracle, IBM, and Salesforce. After selling his marketing empire during COVID, he pivoted to become the world's #2 tequila influencer (non-celebrity division), a certified tequila sommelier, and a co-founder of The Tequila Report. He currently keynotes 50-70 times a year in 12+ countries on customer experience, speed, and human connection in the AI era.
Yuma AI is a Boston-based AI customer support platform purpose-built for ecommerce brands. Founded in late 2022 by serial YC founder Guillaume Luccisano (Socialcam, Triplebyte), Yuma deploys autonomous AI agents that resolve 60–93% of customer support tickets end-to-end — handling returns, refunds, WISMO queries, and order changes — inside the helpdesks merchants already use (Gorgias, Zendesk, Kustomer and more). With 100+ paying Shopify merchants, over 5 million automated queries, and a $5M seed round backed by Google's Gradient Ventures, Yuma is building the AI customer experience layer for modern commerce.