Tagged: cx
16 results
Eitan Cohen
Eitan Cohen is the CEO and co-founder of TechSee, a Tel Aviv-based company that pioneered visual and agentic AI for customer service. Trained in computer science and psychology at Tel Aviv University, Cohen has spent two decades building and selling technology companies. He started TechSee in 2015 after realizing that voice and text support could not solve the everyday frustration of guiding someone through a technical problem they could see but not describe. Under his leadership, TechSee's computer-vision and augmented-reality platform now serves more than 1,000 customers, including Fortune 500 brands, and reports avoiding millions of technician visits each year.
Shapewear, Roller Coasters, and Borrowed Cars Walk Into a Contact Center
Three companies that couldn't look less alike — SPANX in shapewear, Herschend in theme parks, and Turo in car sharing — turn out to share the same architecture underneath: a CRM-first, cloud-native contact center on UJET, no stored PII, deployment measured in weeks or hours, and one hard number each that moved. This profile examines the common pattern behind three very different customer-experience turnarounds.
SightCall
SightCall is a San Francisco- and Paris-based enterprise software company that turns a customer's or technician's smartphone camera into a live support channel. Its cloud platform blends real-time WebRTC video, augmented-reality annotations, and multimodal generative AI so that a remote expert - or increasingly an AI agent - can see what someone in the field sees, guide them through a fix, and automatically document the session. Used by brands like Ford, Allianz, GE HealthCare, Deutsche Telekom and Lavazza, SightCall targets field service, insurance claims, customer service and healthcare, aiming to resolve problems on the first contact and cut unnecessary truck rolls.
Matt Clare
Filmed on the expo floor of CCW 2026, this CX Today conversation with UJET's Matt Clare cuts against the deafening tradeshow chorus of 'automate everything.' Instead of using AI to stop customers from reaching out, UJET's newly acquired Spiral analyzes 100% of customer conversations to explain WHY customers are calling, so companies can fix the underlying problem. Clare argues that people still trust people, that AI's real job is to superpower human agents rather than replace them, and that customers deserve choice in how they get help. The talk touches on UJET's brandable mobile and chat SDK, its analytics-to-action loop, and the emerging world of agentic experience orchestration.
Applied Labs
Applied Labs is a New York-based AI company building on-brand, omnichannel AI agents that handle customer support and operational workflows across chat, email, voice, SMS, Slack and social channels. Founded in 2024 by former Scale AI operators Michael Woo and Soham Waychal, the company pairs AI efficiency with human judgment and pitches honest, verifiable resolution metrics over the inflated claims common in the AI support market. Its platform spans AI agents, an AI-native help desk, CRM, voice and analytics, sold on outcome-based pricing rather than per-seat fees.
JourneyTrack
JourneyTrack is a Miami-based enterprise SaaS platform for customer journey management. It gives CX, UX, product and leadership teams one governed place to build personas, map end-to-end customer journeys, score opportunities, and measure business impact - with a layer of AI (Journey AI, Insights AI, Persona AI, Storytelling AI) that turns qualitative research into board-ready decisions. Founded in 2021 by CX veteran Ania Rodriguez, the woman-founded company says more than 100 top brands, including Google, use it to find and recapture revenue lost to bad experiences.
The Woman Who Brought a Dossier to a Basketball Game
At Customer Contact Week in Las Vegas, UJET showed up as the underdog with a basketball-themed booth, Jettie basketballs, and a Pop-a-Shot game. But behind the pipeline goals, the company's social media and community marketer, Vanya Hoffman, had one private, single-minded mission: meet Shaquille O'Neal. She documented the whole lead-up on LinkedIn as 'Operation Shaq' — complete with a laminated, spiral-bound 'Dossier,' a custom #37 'Dr. O'Neal' ujet.cx jersey, and relentless good humor. It worked. She got on stage, handed Shaq the jersey, and walked away with signed memorabilia and a story that outshined every booth on the floor.
Stop Building AI Walls. Fix the Reason People Call.
Spiral by UJET is an AI-powered conversational analytics platform that uses Deep AI Research to autonomously analyze 100% of customer interactions across voice, chat, email, surveys, social media, and reviews. Rather than deflecting customers with AI walls, Spiral finds the root cause of why people contact support in the first place and helps teams eliminate avoidable contacts at the source. Founded by Elena Zhizhimontova and acquired by UJET on November 18, 2025, Spiral continues as a standalone product while feeding conversational intelligence into UJET's cloud contact center platform.
The Underdog That Refused to Retrofit
UJET is a cloud-native, mobile-first, CRM-native contact-center-as-a-service (CCaaS) platform positioning itself as the modern 'Experience Center' alternative to legacy giants like Five9, NICE, Talkdesk, and Genesys. Built around enterprise-grade AI, a zero-PII-storage architecture, and two-month deployments, UJET has raised roughly $231M across five rounds at an estimated ~$500M valuation. This story sizes up where the underdog actually stands in a consolidating CCaaS market where every vendor is shouting the same AI promises.
UJET — The Experience Center
A brand manifesto from UJET arguing that the contact center should be reimagined as an 'experience center.' Rather than a cost center built to minimize customer contact, UJET frames CX as a source of loyalty and revenue. The video walks through a five-step platform: seamless channel blending across chat, call and text; a mobile SDK with biometric (Face ID) authentication; AI-powered automation and routing; agent assist with real-time transcription and next-best-action guidance; and real-time CRM sync that keeps no PII inside UJET. The core pitch: legacy systems solve tickets, UJET builds experiences.
Intercom
Intercom is an AI-first customer service company best known for Fin, its AI agent that resolves customer support conversations automatically. Founded in 2011 by four Irish engineers in San Francisco, the company rebuilt itself around large language models after ChatGPT launched, shipping Fin in 2023. By 2026 Fin was resolving more than a million tickets a week for customers like Anthropic, DoorDash and Mercury, and in May 2026 the parent company rebranded itself Fin to reflect that the AI agent had become the core business.
Oracle Sales Cloud
Oracle Sales Cloud (CX Sales) is Oracle's enterprise-grade cloud CRM platform that combines sales automation, AI-driven forecasting, configure-price-quote (CPQ), and subscription management into a single suite. Built on Oracle Fusion Cloud, it connects directly with Oracle ERP and supply chain data, letting sales teams quote accurately, close faster, and forecast confidently - without the integration tax that plagues competing platforms. With 5,500+ enterprise customers and $57.4 billion in annual parent revenue, Oracle Sales Cloud targets large organizations that demand reliability, data depth, and AI at scale.
Tiago Paiva
Tiago Paiva is the founder and CEO of Talkdesk, the AI-powered cloud contact center platform he built from a 10-day hackathon project in 2011 into a $10 billion enterprise unicorn. Born in Portugal and trained as an engineer at Instituto Superior Técnico, he packed his bags for San Francisco two weeks after winning a Twilio hackathon and never looked back. Under his leadership, Talkdesk has grown to over 2,000 employees in 16 countries, posting $420M in ARR, and pioneering agentic AI across the entire contact center stack.
Scott Harris
Scott Harris is the CEO and co-founder of Experience.com, the San Ramon-based experience management platform that started life in 2015 as SocialSurvey and was reborn in 2021 around real-time CX. He spent two decades selling mortgages and running real estate offices before deciding the industry's review problem was worth fixing, and now writes, speaks, and builds tools for the ranks-on-Google (and increasingly, ranks-on-ChatGPT) crowd.
Jay Baer
Jay Baer is a 7th-generation entrepreneur, Hall of Fame keynote speaker, and the author of seven business books including the New York Times bestseller Youtility. Founder of Convince & Convert - once home to the world's #1 content marketing blog - he has advised 700+ brands including Nike, Oracle, IBM, and Salesforce. After selling his marketing empire during COVID, he pivoted to become the world's #2 tequila influencer (non-celebrity division), a certified tequila sommelier, and a co-founder of The Tequila Report. He currently keynotes 50-70 times a year in 12+ countries on customer experience, speed, and human connection in the AI era.
Yuma AI
Yuma AI is a Boston-based AI customer support platform purpose-built for ecommerce brands. Founded in late 2022 by serial YC founder Guillaume Luccisano (Socialcam, Triplebyte), Yuma deploys autonomous AI agents that resolve 60–93% of customer support tickets end-to-end — handling returns, refunds, WISMO queries, and order changes — inside the helpdesks merchants already use (Gorgias, Zendesk, Kustomer and more). With 100+ paying Shopify merchants, over 5 million automated queries, and a $5M seed round backed by Google's Gradient Ventures, Yuma is building the AI customer experience layer for modern commerce.