cx
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Eitan Cohen
Eitan Cohen is the CEO and co-founder of TechSee, a Tel Aviv-based company that pioneered visual and agentic AI for customer service. Trained in computer science and psychology at Tel Aviv University, Cohen has spent two decades building and selling technology companies. He started TechSee in 2015 after realizing that voice and text support could not solve the everyday frustration of guiding someone through a technical problem they could see but not describe. Under his leadership, TechSee's computer-vision and augmented-reality platform now serves more than 1,000 customers, including Fortune 500 brands, and reports avoiding millions of technician visits each year.
Tiago Paiva
Tiago Paiva is the founder and CEO of Talkdesk, the AI-powered cloud contact center platform he built from a 10-day hackathon project in 2011 into a $10 billion enterprise unicorn. Born in Portugal and trained as an engineer at Instituto Superior Técnico, he packed his bags for San Francisco two weeks after winning a Twilio hackathon and never looked back. Under his leadership, Talkdesk has grown to over 2,000 employees in 16 countries, posting $420M in ARR, and pioneering agentic AI across the entire contact center stack.
Scott Harris
Scott Harris is the CEO and co-founder of Experience.com, the San Ramon-based experience management platform that started life in 2015 as SocialSurvey and was reborn in 2021 around real-time CX. He spent two decades selling mortgages and running real estate offices before deciding the industry's review problem was worth fixing, and now writes, speaks, and builds tools for the ranks-on-Google (and increasingly, ranks-on-ChatGPT) crowd.
Jay Baer
Jay Baer is a 7th-generation entrepreneur, Hall of Fame keynote speaker, and the author of seven business books including the New York Times bestseller Youtility. Founder of Convince & Convert - once home to the world's #1 content marketing blog - he has advised 700+ brands including Nike, Oracle, IBM, and Salesforce. After selling his marketing empire during COVID, he pivoted to become the world's #2 tequila influencer (non-celebrity division), a certified tequila sommelier, and a co-founder of The Tequila Report. He currently keynotes 50-70 times a year in 12+ countries on customer experience, speed, and human connection in the AI era.