Breaking Jay Baer named Global Guru Best Customer Experience Professional 2026 Hall of Fame speaker. 50-70 keynotes a year. 12+ countries. One very colorful suit. "Content is fire and social media is gasoline." - @jaybaer World's #2 tequila influencer (non-celebrity division) with 250,000+ followers 7th-generation entrepreneur - family has been self-employed since 1862 The Time to Win: 2/3 of customers say speed is as important as price 700+ brands advised including Nike, Oracle, IBM, Salesforce, Caterpillar Jay Baer named Global Guru Best Customer Experience Professional 2026 Hall of Fame speaker. 50-70 keynotes a year. 12+ countries. One very colorful suit. "Content is fire and social media is gasoline." - @jaybaer World's #2 tequila influencer (non-celebrity division) with 250,000+ followers 7th-generation entrepreneur - family has been self-employed since 1862 The Time to Win: 2/3 of customers say speed is as important as price 700+ brands advised including Nike, Oracle, IBM, Salesforce, Caterpillar
Jay Baer - Hall of Fame Keynote Speaker and Author
Profile  ◆  Marketing  ◆  Speaker  ◆  Author

JayBaer.

The Man Who Turned Complaints Into Currency - And Agave Into an Empire

"Content is fire and social media is gasoline." The person who said that started digital marketing in 1993. He got there first.

Hall of Fame Speaker 7-Time Author 7th-Gen Entrepreneur NYT Bestseller
700+
Brands Advised
7
Books Written
1,400+
Keynotes Given
#2
Tequila Influencer
Chapter One The Long Game

The Guy Who Was Right About Everything First

He's been doing this since before there was a "this" to do. Jay Baer started digital marketing in 1993 - when the internet was still a novelty, email was a curiosity, and most Fortune 500 companies thought a website was a fad. Today he's one of fewer than 200 living members of the Professional Speaking Hall of Fame, a certified tequila sommelier, and the author of seven business books that changed the way marketers think about help versus hype.

The Bloomington, Indiana-based Arizona native doesn't fit a single box. He never has. He's a 7th-generation entrepreneur from a family that has been self-employed since 1862 - the year before the Emancipation Proclamation. He graduated magna cum laude from the University of Arizona as a Flinn Scholar (one of 20 awarded per year in the state), started his career managing congressional campaigns, and then followed the internet wherever it led. He led Arizona's first ISP. He co-founded one of the state's biggest content websites. He built a digital agency. He built Convince & Convert into the home of the world's #1 content marketing blog. He sold it during COVID. He emerged as the world's #2 tequila influencer. He never stopped.

What makes Baer remarkable isn't the breadth - it's that he keeps being early and right. He told brands to be helpful when everyone else was shouting. He told companies to hug their haters when most were ignoring them. He argued word of mouth was a strategy, not an accident, two years before "growth hacking" entered the lexicon. And now, when AI is eating every industry's lunch, he's the guy telling the room that human connection is the only real moat left - and he has the data to prove it.

His signature talk right now is called Human.Kind. The thesis: 73% of customers still prefer human interaction for complex decisions. Companies embracing genuine high-touch practices achieve 23% higher profit margins. The AI gold rush is real, but the companies treating it as a replacement for human warmth instead of an amplifier are going to lose. Jay Baer has been making this argument in 12+ countries, 50-70 times a year, to audiences ranging from Sam's Club to the United Nations. The suit changes. The argument doesn't need to.

There's a tool on his website where event organizers can pick the color and pattern of his suit before a keynote. That single detail tells you everything you need to know about how he operates: deeply prepared, willing to be memorable, and not above a well-executed bit.

"Make your marketing so useful people would pay you for it."
- Jay Baer, Youtility (2013)
Career Start
1993
Digital marketing when the web was still a novelty
Current Keynote Fee
$30K-$50K
Live. 50-70 times per year. 12+ countries.
Education
Magna Cum Laude
University of Arizona, Phi Beta Kappa, Flinn Scholar
Companies Founded
6+
Including Convince & Convert and The Tequila Report
30+
Years in Marketing
700+
Brands Advised
7
Books (incl. NYT Bestseller)
1,400+
Keynotes Delivered
250K+
Tequila Followers
200<
Speaker Hall of Fame Members (living)

Seven Books. Seven Shots Across Marketing's Bow.

2011
The Now Revolution
Co-authored with Amber Naslund. Seven shifts to make your business faster, smarter, and more social. Written when most companies still thought social media was optional.
2013 - NYT BESTSELLER
Youtility
Reached #3 on the New York Times business bestseller list. The central argument: smart marketing is about help, not hype. If you sell something, you make a customer today. If you genuinely help someone, you make a customer for life.
◆ The book that changed content marketing's DNA
2016 - TOP 3 BUSINESS BOOKS (Strategy + Business)
Hug Your Haters
The first book written specifically about customer service disruption. Identifies two complaint types: Offstage Haters (want a solution) and Onstage Haters (want an audience). Most companies treat them the same. That's the mistake.
◆ Based on original consumer complaint behavior research
2018
Talk Triggers
Co-authored with Daniel Lemin. Word of mouth drives 19% of all purchases and influences up to 90% - yet fewer than 1% of companies have an actual strategy for it. This is the playbook.
◆ Word-of-Mouth Marketing Hall of Fame inductee year
2023
The Time to Win
Based on research with 1,900+ consumers. Two thirds of customers say speed is as important as price. Over half have hired the first business to respond - even when it cost more. Six-piece framework for winning the speed game.
◆ Available for $9.95 - deliberately priced to spread
Industry Editions
Youtility for Real Estate + Accountants
Two industry-specific applications of the Youtility framework, co-authored with Erica Campbell Byrum and Darren Root respectively. Proof the model travels across verticals.
Chapter Two The Pivot

A Crisis, a Cancer Diagnosis, and a Second Act That Nobody Saw Coming

In 2020, the speaking industry went to zero overnight. For Jay Baer - who had been delivering 50-70 keynotes a year for over a decade, flying somewhere almost every week - COVID didn't just pause the business. It created silence.

That silence was uncomfortable in ways he didn't expect. He realized he had been unhappy for a long time. Not obviously, dramatically unhappy. The kind of unhappy that gets buried under momentum and frequent flier miles and standing ovations. The kind that you only notice when everything stops.

He sold Convince & Convert. The firm he had built into the #1 content marketing blog in the world, the home of the Social Pros Podcast with 65,000 monthly downloads, the company that had advised 700+ brands including Nike and Oracle - he handed it off to a trusted colleague. Then, within minutes of the deal closing, he received a melanoma diagnosis that required immediate surgery.

Two endings at once. Two beginnings at once. The whole thing happening in the space of a single afternoon.

What came out the other side was The Tequila Report - a full-blown tequila media company. Baer is a certified tequila sommelier who had spent 25 years visiting Mexico, learning production methods, marketing tactics, and sales channels for agave spirits. During COVID, he built it into the world's second-largest tequila influencer platform (non-celebrity division). The Tequila Report now has 50,000+ newsletter subscribers. His combined tequila social following is north of 250,000. He consults for tequila brands on flavor, narrative, packaging, and marketing. He runs corporate tasting events. He leads distillery trips to Jalisco.

The pivot reads as improbable. It isn't. It's the same person doing exactly what he's always done: identifying an under-served audience, building genuine expertise, and becoming the most useful resource in the room. The category changed. The playbook didn't.

His current keynote - Human.Kind - is the synthesis of everything. Thirty years of watching technology promise to fix human connection, and thirty years of watching the same problem reappear in new clothing. The argument isn't anti-AI. It's pro-reality: the companies that treat AI as a reason to reduce human investment will find themselves with highly efficient service that nobody wants to return to. The data is clear. Baer has the slides. The suit is spectacular.

Quick File

BornSeptember 29, 1969, Lincoln, Nebraska
LivesBloomington, Indiana
SchoolUniversity of Arizona (Flinn Scholar, Magna Cum Laude)
Generation7th-generation entrepreneur (since 1862)
Books7, including NYT bestseller Youtility
Speaker HoF2018, fewer than 200 living members
WOM HoF2017, WOMMA
Brands Advised700+ since 1994
Tequila Rank#2 influencer, non-celebrity global
CertificationsTequila Sommelier, BBQ Competition Judge
PodcastSocial Pros, 500+ episodes, 65K downloads/mo
ClientsNike, Oracle, IBM, Salesforce, UN, Bentley, 3M
HobbyBoating (weather permitting)
Chapter Three The Timeline

From Political Campaigns to Keynote Stages

1991
Graduated University of Arizona magna cum laude. Started career managing congressional and gubernatorial campaigns.
1993
Began online marketing when the web was still dial-up. One of the earliest digital marketers in the United States.
1994
Joined Internet Direct as VP - Arizona's first Internet Service Provider. The company later sold to Mindspring.
1996
Co-founded azfamily.com, Arizona's second-largest content website, powered by 3TV, Phoenix Magazine, and KEZ Radio.
1999
azfamily.com sold to Belo Corporation along with all MAC America assets.
2000
Founded Mighty Interactive, named Arizona's #1 digital marketing firm for five consecutive years by Ranking Arizona.
2008
Founded Convince & Convert. The blog becomes the world's #1 content marketing resource. Social Pros Podcast launches.
2013
Youtility hits #3 on the NYT Business Bestseller list. "Smart marketing is about help not hype" enters the marketing lexicon permanently.
2017-18
Double Hall of Fame induction: Word-of-Mouth Marketing HoF (2017) and Professional Speaking HoF (2018).
2020
COVID pause reveals unhappiness. Sells Convince & Convert. Melanoma diagnosis arrives within minutes of finalizing the deal.
2021
Co-founds The Tequila Report. Becomes the world's #2 tequila influencer (non-celebrity). 50,000+ newsletter subscribers.
2023-26
Publishes The Time to Win (7th book). Named Global Guru Best CX Professional. Human.Kind keynote becomes his signature AI-era talk.

From Marketing Guru to Agave Authority

Most people would have called it a hobby. Jay Baer turned it into an empire. He had been visiting Mexico for 25 years before the pandemic, absorbing how tequila was made, marketed, and sold. When COVID cleared his calendar, he had time to do something with that knowledge.

The Tequila Report is now one of the world's most-read tequila publications. His Instagram and TikTok tequila presence combines for 250,000+ followers. He holds a Certified Tequila Sommelier credential. He has brand partnerships. He runs private corporate tasting events. He consults tequila companies on everything from flavor profiles to packaging narratives.

When ranked against non-celebrity tequila influencers globally, he sits at #2. The only people above him in tequila influence are people whose primary identity is being famous for something else. Among genuine tequila-first voices, Jay Baer is at the very top.

The pivot wasn't a departure from his career. It was an expression of it. He found an underserved audience (tequila enthusiasts who wanted education, not celebrity endorsements), built genuine expertise, and became the most useful resource available. Same playbook. Different liquid.

Global Rank
#2 Tequila Influencer (Non-Celebrity Division)
Combined Followers
250,000+ across Instagram & TikTok
Newsletter
The Tequila Report - 50,000+ subscribers
Credential
Certified Tequila Sommelier
Years Visiting Mexico
25+ before building the platform

The Quotable Jay Baer

Chapter Four The Anecdotes

Six Moments That Made Jay Baer

The Phone Call That Started Everything
His best friend and brother-in-law called to share a brain cancer diagnosis. The next day, Jay quit his job. Not because he had a plan. Because he realized his fear of failure was a smaller problem than the fear of running out of time.
The Day Two Things Ended at Once
He finalized the sale of Convince & Convert - years of work, the world's #1 content marketing blog, handed off. Then his phone rang. Melanoma diagnosis. Surgery required immediately. The afternoon he changed everything, everything tried to change him back.
The Camel at the Pyramids
In a 40-person group riding camels to the Great Pyramids of Egypt, Jay got the worst camel. Not metaphorically. Literally the most difficult, least cooperative animal in the group. He tells this story because it's true, and because it's funnier than anything a speechwriter would invent.
The Suit Selection Tool
His website has a feature where event organizers can pre-select the color and pattern of his suit before a keynote. A detail that sounds like a joke until you realize it's brilliant: it gives planners agency, it makes Jay's wardrobe a talking point before he walks in, and it sets the tone that this presentation will be different from the others.
1,862 and Counting
His family has been self-employed since 1862. Baer's Furniture, the Nebraska store his family founded in the 1800s, is still operating. His son is the 8th generation of the family business. Jay grew up understanding that building something yourself isn't a career path - it's a tradition.
The Pandemic Pause
COVID stopped the 50-70 keynotes a year. No flights. No stages. No weekly departure. In the silence, he realized he had been deeply unhappy for years - and had been too busy to notice. The pandemic didn't break his career. It clarified it. The second act that followed was entirely deliberate.

What He Talks About (and Why Rooms Fill Up)

One of fewer than 200 living members of the Professional Speaking Hall of Fame - inducted in 2018. He's given 1,400+ keynotes in 12+ countries to audiences as large as 15,000. The WSJ didn't call him the world's #2 tequila influencer and the world's most retweeted digital marketer for nothing.

His current signature: Human.Kind - a data-backed argument for why the AI gold rush is making genuine human connection the rarest and most valuable business asset on earth. The talk lands differently in 2026 than it would have in 2020. The data is sharper. The examples are fresher. The stakes are higher.

He's also the one you book to host your entire multi-day conference. His emcee work handles audiences up to 15,000.

Speaker Hall of Fame 2018 WOM Hall of Fame 2017 Global Guru #1 Internet Marketing Global Guru Best CX 2026 1,400+ Keynotes
Human.Kind
How companies maintain authentic human connection in an AI-saturated marketplace. Data-backed 3-part framework. 73% of customers still prefer human interaction for complex decisions.
Time Is Money
Based on research with 1,900+ consumers. 2/3 say speed is as important as price. 50%+ have hired the first responder even when it cost more.
Ignite a Word of Mouth Wave
Word of mouth drives 19% of all purchases and influences up to 90%. Fewer than 1% of companies have an actual strategy for it. This talk changes that.
Embrace Complaints & Win
Based on Hug Your Haters research. Two types of complainers. Two completely different responses required. Most companies handle both the same way and lose both.
Emcee / Conference Host
Multi-day conference hosting for audiences up to 15,000. The rare speaker who's as effective at managing a room as he is at commanding one.
700+ Brands Advised Since 1994 - A Selection
Nike Oracle Salesforce IBM Caterpillar Allstate Bentley Best Buy 3M Sam's Club Cisco United Nations California Tourism ExactTarget

Twelve Facts Worth Knowing

01
Started online marketing in 1993/1994 - making him one of the earliest digital marketers in US history.
02
One of fewer than 200 living members of the Professional Speaking Hall of Fame - inducted 2018.
03
7th-generation entrepreneur. His family has been self-employed since 1862. His son is the 8th generation.
04
World's #2 tequila influencer (non-celebrity division) with 250,000+ combined followers across tequila accounts.
05
Certified Tequila Sommelier AND certified competition BBQ judge. Two entirely different but equally serious credentials.
06
Received a melanoma diagnosis within minutes of finalizing the sale of Convince & Convert. Surgery required immediately.
07
Flinn Scholar at University of Arizona - one of only 20 awarded annually in the state. Graduated magna cum laude.
08
Event organizers can select his suit color and pattern via a tool on his website before his keynote.
09
Was once voted the most-retweeted person among digital marketers worldwide. His 251K Twitter followers date to the early days of the platform.
10
Rode a camel to the Great Pyramids of Egypt - and got the worst camel in a 40-person group.
11
Favorite pastime when weather permits: taking out his boat. The man who travels 50-70 times a year chooses stillness when given the option.
12
Convince & Convert blog once had 250,000+ monthly visitors and was ranked the #1 content marketing blog in the world by the Content Marketing Institute.