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Tagged: talkdesk
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Ujet · Ccaas · Contact Center
The Underdog That Refused to Retrofit
UJET is a cloud-native, mobile-first, CRM-native contact-center-as-a-service (CCaaS) platform positioning itself as the modern 'Experience Center' alternative to legacy giants like Five9, NICE, Talkdesk, and Genesys. Built around enterprise-grade AI, a zero-PII-storage architecture, and two-month deployments, UJET has raised roughly $231M across five rounds at an estimated ~$500M valuation. This story sizes up where the underdog actually stands in a consolidating CCaaS market where every vendor is shouting the same AI promises.
ujet · ccaasRead →
Founder · Executive · Operator
Gadi Shamia
Gadi Shamia is the CEO and co-founder of Replicant, a voice AI platform that automates customer service calls at enterprise scale. A serial entrepreneur who sold his first company (TopManage) to SAP, helped EchoSign sell to Adobe for $400M, and scaled Talkdesk from seed to unicorn as COO, he brings two decades of building and scaling B2B software companies to the challenge of replacing traditional IVR systems with natural-sounding, AI-driven conversations. Under his leadership, Replicant has automated over 1 billion minutes of customer interactions and raised $113M in funding.
ceo · co-founderRead →
Founder · Executive · Operator
Tiago Paiva
Tiago Paiva is the founder and CEO of Talkdesk, the AI-powered cloud contact center platform he built from a 10-day hackathon project in 2011 into a $10 billion enterprise unicorn. Born in Portugal and trained as an engineer at Instituto Superior Técnico, he packed his bags for San Francisco two weeks after winning a Twilio hackathon and never looked back. Under his leadership, Talkdesk has grown to over 2,000 employees in 16 countries, posting $420M in ARR, and pioneering agentic AI across the entire contact center stack.
talkdesk · saasRead →