ccaas
(75)
Jay Lee Wants Marketing and Revenue to Speak the Same Language
The Five9 growth chief trained as an engineer, learned marketing inside payments giants, and now runs a job that most companies keep in two separate offices.
RingCentral
The company that dragged the office phone into the cloud is now betting the whole switchboard on AI agents that answer, route, and read the room.
Squaretalk
The cloud contact center platform trying to turn every outbound call into a smarter, faster, better-connected conversation - without the enterprise price tag.
Voiso
Every interaction, a human connection.
Puzzel
The Oslo company that quietly runs the phones, chats and inboxes behind Scandic hotels, JYSK stores and a slice of European customer service - and is betting AI can make agents faster without making them robots.
8x8
One company built its whole pitch on erasing the line between the phone on your desk and the call center that answers your customers. Here is how 8x8 turned four decades of telephony into an AI-driven customer-experience platform.
TCN
For 25 years, a self-funded company in southern Utah has quietly wired the phone lines of collections agencies, hospitals and call centers - no contracts, no venture money, and a stubborn belief that AI should help agents, not fire them.
Vocalcom
For nearly three decades the French software maker has quietly wired the phones, chats and bots behind some of the world's busiest customer service desks. Now it is betting its future on an AI-ready cloud.
Regal
The founders spent six years running a contact center that customers hated calling. Now they sell software so other companies don't have to.
Sharpen
The Indianapolis contact-center company that bet on the phone call - and is now teaching it to answer itself.
Cyara
Cyara is a customer experience (CX) assurance software company whose automated platform tests and monitors contact center systems - IVRs, chatbots, voice, digital channels and, increasingly, AI agents - before and after they reach customers. Founded in Australia in 2006 and now headquartered in Texas, Cyara helps large enterprises catch defects in customer-facing systems early, cut manual testing, and keep voice and digital channels working across more than 100 countries.
Teneo.ai Wants Your Contact Center to Stop Guessing
The Stockholm company behind the Teneo platform is betting enterprises want AI agents that resolve calls at 99% accuracy - and that they would rather bolt that onto Genesys, Amazon and the rest than rip anything out.
Voice AI Is Quietly Winning the Customer Service War
Salesforce, Replicant, Rasa and Five9 are betting your next support agent won't be human. Here's who's ahead, what actually changed, and why the phone call became the last battleground.
Odigo
Centralize all your channels, automate your journeys with AI and offer your customers an omnichannel, memorable experience.
NiCE
How a company that started by recording phone calls in Israel became the operating system for the world's customer service - and why every conversation you have with a big brand probably runs through it.
Nextiva
A phone company that decided phone calls were only the beginning. How Nextiva turned a VoIP line for small businesses into an AI platform that runs a billion customer conversations a year.
Five9
The cloud company that argued contact centers belonged online long before it was obvious - and is now betting its next chapter on AI agents that answer the phone.
Enghouse Systems
How a quiet Markham software company turned buying unloved businesses into a decades-long compounding machine - one contact center, video platform, and telecom system at a time.
Dialpad
The company that turned every phone call into data is betting its future on AI agents that answer before you finish asking.
Four Contact Center Platforms, One Confusing Choice in 2026
NICE, UJET, Kustomer and XCALLY all promise to fix your customer service. They come at it from four very different places - and the gap between them says a lot about where support software is heading.
Odigo Wants Europe's Call Centers to Stay in Europe
For nearly 40 years Odigo has quietly run the phone lines behind Air France, DHL and Allianz. Now the French CCaaS firm is betting that Europe's biggest brands would rather keep customer data on a sovereign cloud than hand it to Silicon Valley.
The Eight Platforms Deciding Whether You Reach a Human
Talkdesk, Five9, Salesforce, Zendesk, UJET, Convoso, CloudTalk and Broadvoice all promise to handle your customers. Here is what each one is actually built to do - and which business should pick which.
ComputerTalk Never Got Bought, Its Founder Conducts Mahler
For nearly 40 years the Markham software company has built its ice Contact Center entirely in-house, turned down every acquisition offer, and outlasted rivals like Cisco, Five9 and Genesys. Its founder, Mandle Cheung, runs it while personally funding a 100-piece orchestra so he can conduct Mahler.
Enghouse Turns Unloved Software Into a Cash Machine
While NICE, Talkdesk, Amazon and Microsoft spend to win the AI contact-center race, Enghouse Systems keeps buying mature software companies and holding roughly 69% recurring revenue at 27% margins. The Markham compounder is boring on purpose.
The $9 Billion Race to Replace the Call Center
Eight software companies - from enterprise giant Genesys to a startup called CloudTalk - are betting the phone call survives. They just disagree on whether a human will still answer it.
UJET Bet Its Whole Company on Being Google's Contact Center
The San Francisco startup rebuilt itself around Google Cloud's AI, handed its founder the chairman's chair, and is now selling the search giant's contact center to the small businesses everyone else ignores.
The Four Tests for a Genuinely AI-First Contact Center
Everyone in the category says AI-first and most of them mean they bought a chatbot. Here are four tests that tell purpose-built architecture from a bolt-on you can never quite switch off.
Eight Contact Center Platforms Racing to Answer Your Angry Call
Sharpen, UJET, Cisco, Voiso, Gladly, Enghouse, Bright Pattern and Mitel are all chasing the same moment - the second you dial support. Here is who is winning, who is bleeding, and who is quietly betting the human on the other end is optional.
UJET and GoTo Are Racing to Own Your Next Support Call
One is a San Francisco AI-native wired straight into Google's agents. The other is a Boston software giant with millions of business customers and a contact center to sell them. They are both chasing the same ringing phone.
Eight AI Contact Center Platforms Chasing the Same Phone Call
Dialpad, 8x8, Sprinklr, Broadvoice, Squaretalk, CloudTalk, Convoso and UJET all promise to run your phone lines with artificial intelligence. Here is what actually separates them once the demo ends.