ccaas
(29)
RingCentral
The company that dragged the office phone into the cloud is now betting the whole switchboard on AI agents that answer, route, and read the room.
Squaretalk
The cloud contact center platform trying to turn every outbound call into a smarter, faster, better-connected conversation - without the enterprise price tag.
Voiso
Every interaction, a human connection.
Puzzel
The Oslo company that quietly runs the phones, chats and inboxes behind Scandic hotels, JYSK stores and a slice of European customer service - and is betting AI can make agents faster without making them robots.
8x8
One company built its whole pitch on erasing the line between the phone on your desk and the call center that answers your customers. Here is how 8x8 turned four decades of telephony into an AI-driven customer-experience platform.
TCN
For 25 years, a self-funded company in southern Utah has quietly wired the phone lines of collections agencies, hospitals and call centers - no contracts, no venture money, and a stubborn belief that AI should help agents, not fire them.
Vocalcom
For nearly three decades the French software maker has quietly wired the phones, chats and bots behind some of the world's busiest customer service desks. Now it is betting its future on an AI-ready cloud.
Regal
The founders spent six years running a contact center that customers hated calling. Now they sell software so other companies don't have to.
Sharpen
The Indianapolis contact-center company that bet on the phone call - and is now teaching it to answer itself.
Cyara
Cyara is a customer experience (CX) assurance software company whose automated platform tests and monitors contact center systems - IVRs, chatbots, voice, digital channels and, increasingly, AI agents - before and after they reach customers. Founded in Australia in 2006 and now headquartered in Texas, Cyara helps large enterprises catch defects in customer-facing systems early, cut manual testing, and keep voice and digital channels working across more than 100 countries.
Odigo
Centralize all your channels, automate your journeys with AI and offer your customers an omnichannel, memorable experience.
NiCE
How a company that started by recording phone calls in Israel became the operating system for the world's customer service - and why every conversation you have with a big brand probably runs through it.
Nextiva
A phone company that decided phone calls were only the beginning. How Nextiva turned a VoIP line for small businesses into an AI platform that runs a billion customer conversations a year.
Five9
The cloud company that argued contact centers belonged online long before it was obvious - and is now betting its next chapter on AI agents that answer the phone.
Enghouse Systems
How a quiet Markham software company turned buying unloved businesses into a decades-long compounding machine - one contact center, video platform, and telecom system at a time.
Dialpad
The company that turned every phone call into data is betting its future on AI agents that answer before you finish asking.
Content Guru
The Bracknell company behind the phone lines you never think about - until you call 999. How two brothers who ran the Big Brother vote built the cloud that keeps ambulances, banks and governments answering.
ComputerTalk
Contact Center with AI for Modern Customer Experiences
CloudTalk
CloudTalk wants the business phone call to behave like modern software: measurable, connected and increasingly automated. Its bet is that the winners in voice AI will own both the conversation and the plumbing underneath it.
Broadvoice
CX Built For Where Your Business is Going Next. Broadvoice replaces overbuilt, underperforming communications platforms with cloud calling, contact-center, and AI tools built for small and mid-sized businesses.
Bright Pattern
The all-in-one AI-powered contact center - built for the cloud by the people who helped build the industry.
AVOXI
AVOXI delivers unmatched cloud voice coverage that's orchestrated by software. It's the only platform you'll ever need.
Avaya
The 25-year-old telecom spinoff that answers the phones for most of the Fortune 100 is betting its second act on hybrid AI-powered customer experience - without asking anyone to rip out what already works.
Vonage
Vonage is a cloud communications company that lets businesses and developers add voice, video, SMS, messaging and network-based verification to their apps and customer operations. Once a pioneer of home internet phone service, it reinvented itself as a platform business built on APIs, unified communications and contact-center software, and is now a wholly owned subsidiary of Ericsson operating as its Global Communications Platform.
Genesys
Genesys is a global customer experience and contact center software company that helps more than 8,000 organizations across 100+ countries orchestrate personalized, AI-powered interactions across voice and digital channels. Its flagship Genesys Cloud CX platform combines omnichannel routing, self-service, conversational and agentic AI, and workforce engagement management into a single cloud service. Founded in 1990 as a computer-telephony integration startup, Genesys today operates an 'Experience Orchestration' model with roughly $2.4 billion in annual revenue and Genesys Cloud ARR approaching $2.2 billion.
Intermedia Intelligent Communications
Intermedia Intelligent Communications is a Sunnyvale, California cloud communications company that bundles voice, video, chat, SMS, contact center, business email, file sharing and archiving into a single AI-powered platform. Founded in 1993 as a business email and web hosting provider, it now serves more than 130,000 businesses, largely through a channel of thousands of resellers and managed service providers. Its flagship Unite (UCaaS) and Intelligent Contact Center (CCaaS) products, layered with its SPARK AI suite, aim to replace a stack of separate communication vendors with one reliable, secure system aimed squarely at small and midsize organizations.
UJET
UJET is an AI-powered cloud contact center platform built on a CRM-first, mobile-native architecture. Used by Turo, SPANX, Herschend, and Capital on Tap, it pairs voice, digital, and media-rich channels with generative AI for agents and self-service. UJET partners with Google Cloud to deliver Google Cloud CCaaS, and in 2026 announced Agentic Experience Orchestration (AXO), an AI orchestration layer that builds on its 2025 acquisition of conversational-analytics company Spiral.
Replicant
Replicant builds voice AI that handles the calls contact centers would rather not - the password resets, the order checks, the billing nudges - so human agents can spend their time on the calls that actually need a human. Founded in 2017 and headquartered in San Francisco, the company has raised more than $113M, including a $78M Series B led by Stripes in 2022.
Talkdesk
Talkdesk is a global cloud contact center company that uses AI to automate customer service across voice, digital and self-service channels. Its CX Cloud and Customer Experience Automation (CXA) platform power AI agents and multi-agent orchestration for enterprises across financial services, healthcare, retail, travel and government.