ccaas

(4)
Legend
Jay Lee Wants Marketing and Revenue to Speak the Same Language
Executive · Operator · Engineer

Jay Lee Wants Marketing and Revenue to Speak the Same Language

The Five9 growth chief trained as an engineer, learned marketing inside payments giants, and now runs a job that most companies keep in two separate offices.

jay-lee · five9Read →
Legend
Tiago Paiva
Founder · Executive · Operator

Tiago Paiva

Tiago Paiva is the founder and CEO of Talkdesk, the AI-powered cloud contact center platform he built from a 10-day hackathon project in 2011 into a $10 billion enterprise unicorn. Born in Portugal and trained as an engineer at Instituto Superior Técnico, he packed his bags for San Francisco two weeks after winning a Twilio hackathon and never looked back. Under his leadership, Talkdesk has grown to over 2,000 employees in 16 countries, posting $420M in ARR, and pioneering agentic AI across the entire contact center stack.

talkdesk · saasRead →
Legend
Vasili Triant
Executive · Operator · Founder

Vasili Triant

Vasili Triant is the CEO of UJET, an AI-powered cloud contact center platform backed by $183M in funding and built on Google Cloud. With over 20 years spanning Cisco, Serenova, LiveOps, and ShoreTel, he has navigated virtually every inflection point in enterprise communications - from on-premise PBX to cloud-native AI. Appointed sole CEO in April 2025 after serving as CBO, COO, and Co-CEO, Triant now leads UJET's push to reshape customer experience with agentic AI orchestration, deep CRM integration, and a mobile-first architecture that treats the smartphone as the default CX channel.

ceo · contact-centerRead →
Legend
Michael Gold
Executive · Operator · Founder

Michael Gold

Michael Gold is the Chairman and CEO of Intermedia Intelligent Communications, a Sunnyvale-based AI-powered cloud communications company serving over 150,000 businesses through a network of 7,500 channel partners. Since co-leading Intermedia's acquisition in 2011, Gold has grown the company's revenues and profits more than 7x, transforming it from a hosted email provider into a comprehensive UCaaS and CCaaS platform. A Stanford MBA and electrical engineer by training, Gold is a veteran cloud services operator who previously founded Zlago, led Sphera (acquired by Parallels), and served as SVP at Qwest Communications. His signature strategy - selling through partners who resell under their own brands - has made Intermedia a quiet powerhouse behind some of the biggest names in business communications.

ucaas · ccaasRead →