cloud-communications
(31)
Neelam Sandhu
After learning transformation from inside BlackBerry, Neelam Sandhu arrived at Vonage with a practical thesis: translate complex technology into human outcomes, and make trust part of the product story.
AB Soft
AB Soft spent more than two decades doing something unfashionably durable: building the engineering bench behind another company's communications platform. Its narrow focus is both the business's advantage and its biggest dependency.
RingCentral
The company that dragged the office phone into the cloud is now betting the whole switchboard on AI agents that answer, route, and read the room.
Squaretalk
The cloud contact center platform trying to turn every outbound call into a smarter, faster, better-connected conversation - without the enterprise price tag.
8x8
One company built its whole pitch on erasing the line between the phone on your desk and the call center that answers your customers. Here is how 8x8 turned four decades of telephony into an AI-driven customer-experience platform.
Sinch
The Swedish company you have never heard of sends the one-time passcodes, delivery alerts and marketing texts that reach your phone billions of times a day. This is how Sinch turned invisible infrastructure into a global business.
Sharpen
The Indianapolis contact-center company that bet on the phone call - and is now teaching it to answer itself.
Nextiva
A phone company that decided phone calls were only the beginning. How Nextiva turned a VoIP line for small businesses into an AI platform that runs a billion customer conversations a year.
Infobip
How a self-funded SMS gateway from a Croatian fishing town became the plumbing behind hundreds of billions of texts, WhatsApp messages and login codes.
GoTo
Powering a world of work without limits.
Dialpad
The company that turned every phone call into data is betting its future on AI agents that answer before you finish asking.
The Software War Behind Every 'Please Hold'
8x8, Aircall, CloudTalk, Cisco, Nextiva, UJET, Vocalcom and Broadvoice are all chasing the same few seconds before a human picks up. Here is how eight very different companies ended up fighting over the cloud behind your customer service line.
Content Guru
The Bracknell company behind the phone lines you never think about - until you call 999. How two brothers who ran the Big Brother vote built the cloud that keeps ambulances, banks and governments answering.
ComputerTalk
Contact Center with AI for Modern Customer Experiences
Broadvoice
CX Built For Where Your Business is Going Next. Broadvoice replaces overbuilt, underperforming communications platforms with cloud calling, contact-center, and AI tools built for small and mid-sized businesses.
Vonage
Vonage is a cloud communications company that lets businesses and developers add voice, video, SMS, messaging and network-based verification to their apps and customer operations. Once a pioneer of home internet phone service, it reinvented itself as a platform business built on APIs, unified communications and contact-center software, and is now a wholly owned subsidiary of Ericsson operating as its Global Communications Platform.
Twilio
Twilio is a cloud communications company that gives software developers programmable APIs to add messaging, voice, email, video, and authentication to their applications. Founded in 2008 and headquartered in San Francisco, it has grown from a pay-as-you-go SMS and voice API into a broad customer-engagement platform that pairs those channels with Segment's customer data platform and a growing set of AI-driven tools. Twilio is publicly traded on the NYSE under the ticker TWLO and serves developers and enterprises across nearly every industry.
Intermedia Intelligent Communications
Intermedia Intelligent Communications is a Sunnyvale, California cloud communications company that bundles voice, video, chat, SMS, contact center, business email, file sharing and archiving into a single AI-powered platform. Founded in 1993 as a business email and web hosting provider, it now serves more than 130,000 businesses, largely through a channel of thousands of resellers and managed service providers. Its flagship Unite (UCaaS) and Intelligent Contact Center (CCaaS) products, layered with its SPARK AI suite, aim to replace a stack of separate communication vendors with one reliable, secure system aimed squarely at small and midsize organizations.
Telerivet
Telerivet is a cloud communications platform that lets organizations send, automate, and orchestrate messages across SMS, WhatsApp, Voice, USSD, Viber and more - in any market, including the places bigger providers ignore. Born from a Peace Corps insight in Tanzania that most people have a phone but not the internet, it now powers enterprises, governments, NGOs and universities across 150+ countries with a drag-and-drop rules engine, APIs, and a phone-as-gateway model that reaches customers where the network is thin.
Joshua Stern
Joshua Stern is the CEO and co-founder of Telerivet, a mobile communications platform built for organizations that operate where bandwidth is thin, languages are many, and feature phones still matter. A Stanford computer science graduate who joined the Peace Corps instead of the Valley, he learned the texture of mobile networks on the island of Pemba, off Tanzania, then turned that field experience into software used by NGOs, governments, and enterprises across more than 50 countries.
Caitlin Epstein
Caitlin Epstein is VP of Corporate Communications at Twilio, the cloud communications platform powering customer engagement for businesses worldwide. Since joining in 2015, she helped navigate Twilio through its IPO and became one of tech PR's sharpest voices on human-centered storytelling - best known for turning a CEO's breakfast burrito delivery into a Forbes-covered $3 billion acquisition narrative.
Disha Rustogi
Disha Rustogi is the Vice President of Product Marketing at Twilio, where she leads global Product Marketing and Go-To-Market Enablement teams. With 15+ years of marketing leadership at household-name tech companies — Microsoft, Adobe, Atlassian — she has shaped how enterprise software gets positioned, launched, and sold to the world. Now at Twilio, she is at the forefront of the agentic AI communications era, helping define how companies build intelligent customer experiences using Twilio's platform.
Julie Poutre
Julie Poutre is Vice President of Americas Field Marketing at Twilio, the cloud communications platform behind a significant portion of the world's digital interactions. Based in San Francisco, she leads the regional field marketing operation that drives pipeline and revenue across the Americas. Over nearly a decade at Twilio, she has risen from Senior Manager through Director and Senior Director roles to her current VP position, building one of the most sophisticated field marketing engines in enterprise SaaS. Before Twilio, she spent nearly a decade at Infoblox — moving from global events coordinator to Sr. Channel Programs Manager — where she honed the craft of building partner programs and generating qualified sales leads at scale.
Nicholas Kontopoulos
Nicholas Kontopoulos is the Vice President of Marketing for Asia Pacific & Japan at Twilio, the cloud communications platform. Based in Singapore, he brings over 30 years of marketing and business leadership experience across APAC, with prior senior roles at Adobe (DX), SAP, Magento, and Capita. A recognized thought leader in customer experience and AI-driven marketing, he is a frequent speaker, published author, and LinkedIn Power Profile holder known for challenging marketing orthodoxy across the region.
Orisa Cherenfant
Orisa Cherenfant is SVP of Industry Relations & Strategic Growth at Twilio, the cloud communications platform powering billions of messages, calls, and interactions globally. A first-generation college graduate from Cape Verde who earned dual degrees in Finance and Marketing from Boston College, she built her career through GE's leadership development programs before moving into tech. At Twilio, she leads industry partnerships and growth strategy, speaks at major conferences like MWC Barcelona and Twilio Signal, and was named a 2025 Entreprenista 100 Award winner. She is based in Los Angeles with her partner Eli and their twins, Margaux and Maverick.
Alvin Nicolas
Alvin Nicolas is a technology professional at Webex, Cisco's enterprise collaboration platform headquartered in San Jose, California. With a career spanning telecommunications giants including MCI WorldCom, Microsoft, and Yipes Enterprise Services, Nicolas brings deep networking expertise to one of the world's leading collaboration and video conferencing platforms. He is associated with the AI Titans initiative at Webex, reflecting the company's aggressive push into AI-powered communications and collaboration tools.
Alexey Aylarov
Alexey Aylarov is the CEO and co-founder of Voximplant, a Voice AI orchestration and cloud communications platform (CPaaS) powering 30,000+ customers and 2+ billion calls annually. A VoIP engineer turned serial entrepreneur, he spent 20+ years in telecommunications before building Voximplant into an enterprise-grade platform combining serverless infrastructure with AI-driven voice and video communications. Based in Sunnyvale, California, he co-founded the company in 2013 alongside Sergey Poroshin and Andrey Kovalenko, guiding it to profitability in under two years and through a $30M Series C raise in 2021.
Voximplant
Voximplant is a cloud communications and voice AI orchestration platform that lets developers and enterprises add programmable voice, video, messaging and AI agents to their apps without managing telecom infrastructure. Spun out of click-to-call pioneer Zingaya, it powers billions of calls a year for brands like Hyundai, Burger King, KFC, Glovo and Rappi.
PanTerra Networks
PanTerra Networks is a San Jose-based UCaaS provider that bundles voice, video, messaging, file sharing and an AI contact center into one cloud platform called Streams.AI. Founded in 2001 by Silicon Valley engineer Arthur Chang, the company sells to mid-market businesses that want one vendor instead of five, and points to a 99.999% uptime record and HIPAA-compliant SmartBox file sharing as its main differentiators.
Michael Gold
Michael Gold is the Chairman and CEO of Intermedia Intelligent Communications, a Sunnyvale-based AI-powered cloud communications company serving over 150,000 businesses through a network of 7,500 channel partners. Since co-leading Intermedia's acquisition in 2011, Gold has grown the company's revenues and profits more than 7x, transforming it from a hosted email provider into a comprehensive UCaaS and CCaaS platform. A Stanford MBA and electrical engineer by training, Gold is a veteran cloud services operator who previously founded Zlago, led Sphera (acquired by Parallels), and served as SVP at Qwest Communications. His signature strategy - selling through partners who resell under their own brands - has made Intermedia a quiet powerhouse behind some of the biggest names in business communications.