cloud-communications
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The Trading Floor Lost Its Turret. It Kept Its Voice.
For decades, a trader’s voice was tied to a desk full of buttons and private wires. Cloud9 turned that desk into software, then made the conversation searchable.
Steve Legge and the Ten Billion Tiny Decisions Behind Every Call
Before a call connects or a text arrives, a quiet chain of decisions has to be right. Steve Legge has built a career inside that invisible machinery, from Australian television control rooms to the global registry business now fighting fraud in real time.
Renaud Charvet Took the Long Way to a Faster Conversation
He nearly began a career in banking. Instead, Renaud Charvet spent two decades turning unfashionable telecom plumbing into a global software business - then moved to Atlanta to start all over again.
Elite Group sells the part of the cloud that still needs people
The Lancashire communications provider builds its case in the awkward details: overloaded inboxes, roaming SIMs and phone systems that cannot follow staff home. Its business is making somebody else’s technology work in the real world.
Cinos wants your next meeting to start on time
From Pernod Ricard’s meeting rooms to a cruise fleet’s control centre, Cinos tackles the unglamorous engineering that lets people get on with their jobs. Its best work gives users less to think about.
tyntec turns the humble message into serious business
A WhatsApp conversation can sell a jacket. A network signal can help verify a customer. Tyntec has spent two decades connecting those everyday moments to the machinery of mobile telecoms.
Charterhouse Is the Plumbing Behind Britain’s Hybrid Office
The London technology group has spent three decades turning phones, networks, meeting rooms and security into one managed service. Its most persuasive product is not a box or an app - it is having one number to call when the whole stack misbehaves.
Meg Powell Is Making the Invisible Infrastructure of Conversation Matter
After moving through agency work, lottery technology, customer intelligence and digital health, Meg Powell arrived at Bandwidth and rebuilt marketing around a deceptively simple idea: the pipes beneath a conversation shape the experience above them.
Kira Makagon Has Been Thinking Three Moves Ahead Since She Was a Girl
Before she ran products, sales, marketing and operations at RingCentral, Kira Makagon learned to beat the boys at chess. Her career has followed the same discipline: see the board, build the team and make the next move count.
Bandwidth Built the Phone Network Your Software Forgot It Needed
Most communications software companies rent the road. Bandwidth spent decades laying its own - then turned that network into APIs for Google, Microsoft, Zoom and the coming wave of voice AI.
TPx Built the IT Sidekick for 25,000 Businesses. Then a $1.1 Billion Debt Load Became the Villain
TPx spent a quarter-century turning phone lines into an all-in-one technology service. Its 2026 restructuring reveals both the value of that model - and the price of financing growth with too much debt.
IntelePeer Spent 23 Years Plumbing the Phone Network. Then It Gave Its AI Business a New Name.
The Florida communications company did not wake up as an AI startup. It spent two decades building the pipes, watched customers stumble over automation, and finally spun its agentic-AI operation into Aqurio - a bet that reliability and workflow knowledge matter more than a charming demo.
Chris Koehler Is Rewriting the CMO Job for an Audience of Humans and Agents
Twilio's marketing chief built his career by refusing to stay in marketing's lane. Now he is betting that curiosity, customer empathy, and a generalist's range will matter even more when software starts choosing on our behalf.
Ari Rabban Built for the Small Business Everyone Else Put on Hold
A lawyer turned telecom operator spent nearly two decades making sophisticated phone tools feel ordinary. His enduring bet was simple: tiny businesses deserve serious infrastructure without an IT department.
The Quiet Infrastructure Behind 15 Billion Customer Connections
Every OTP, delivery alert and WhatsApp reply looks simple on a phone. CEQUENS has spent 15 years making the carrier routes, compliance rules and software behind those moments disappear.
Neelam Sandhu
After learning transformation from inside BlackBerry, Neelam Sandhu arrived at Vonage with a practical thesis: translate complex technology into human outcomes, and make trust part of the product story.
AB Soft
AB Soft spent more than two decades doing something unfashionably durable: building the engineering bench behind another company's communications platform. Its narrow focus is both the business's advantage and its biggest dependency.
RingCentral
The company that dragged the office phone into the cloud is now betting the whole switchboard on AI agents that answer, route, and read the room.
Squaretalk
The cloud contact center platform trying to turn every outbound call into a smarter, faster, better-connected conversation - without the enterprise price tag.
8x8
One company built its whole pitch on erasing the line between the phone on your desk and the call center that answers your customers. Here is how 8x8 turned four decades of telephony into an AI-driven customer-experience platform.
Sinch
The Swedish company you have never heard of sends the one-time passcodes, delivery alerts and marketing texts that reach your phone billions of times a day. This is how Sinch turned invisible infrastructure into a global business.
Sharpen
The Indianapolis contact-center company that bet on the phone call - and is now teaching it to answer itself.
Nextiva
A phone company that decided phone calls were only the beginning. How Nextiva turned a VoIP line for small businesses into an AI platform that runs a billion customer conversations a year.
Infobip
How a self-funded SMS gateway from a Croatian fishing town became the plumbing behind hundreds of billions of texts, WhatsApp messages and login codes.
GoTo
Powering a world of work without limits.
Dialpad
The company that turned every phone call into data is betting its future on AI agents that answer before you finish asking.
The Software War Behind Every 'Please Hold'
8x8, Aircall, CloudTalk, Cisco, Nextiva, UJET, Vocalcom and Broadvoice are all chasing the same few seconds before a human picks up. Here is how eight very different companies ended up fighting over the cloud behind your customer service line.
Content Guru
The Bracknell company behind the phone lines you never think about - until you call 999. How two brothers who ran the Big Brother vote built the cloud that keeps ambulances, banks and governments answering.
ComputerTalk
Contact Center with AI for Modern Customer Experiences
Broadvoice
CX Built For Where Your Business is Going Next. Broadvoice replaces overbuilt, underperforming communications platforms with cloud calling, contact-center, and AI tools built for small and mid-sized businesses.