cloud-communications
(19)
AB Soft
AB Soft spent more than two decades doing something unfashionably durable: building the engineering bench behind another company's communications platform. Its narrow focus is both the business's advantage and its biggest dependency.
RingCentral
The company that dragged the office phone into the cloud is now betting the whole switchboard on AI agents that answer, route, and read the room.
Squaretalk
The cloud contact center platform trying to turn every outbound call into a smarter, faster, better-connected conversation - without the enterprise price tag.
8x8
One company built its whole pitch on erasing the line between the phone on your desk and the call center that answers your customers. Here is how 8x8 turned four decades of telephony into an AI-driven customer-experience platform.
Sinch
The Swedish company you have never heard of sends the one-time passcodes, delivery alerts and marketing texts that reach your phone billions of times a day. This is how Sinch turned invisible infrastructure into a global business.
Sharpen
The Indianapolis contact-center company that bet on the phone call - and is now teaching it to answer itself.
Nextiva
A phone company that decided phone calls were only the beginning. How Nextiva turned a VoIP line for small businesses into an AI platform that runs a billion customer conversations a year.
Infobip
How a self-funded SMS gateway from a Croatian fishing town became the plumbing behind hundreds of billions of texts, WhatsApp messages and login codes.
GoTo
Powering a world of work without limits.
Dialpad
The company that turned every phone call into data is betting its future on AI agents that answer before you finish asking.
Content Guru
The Bracknell company behind the phone lines you never think about - until you call 999. How two brothers who ran the Big Brother vote built the cloud that keeps ambulances, banks and governments answering.
ComputerTalk
Contact Center with AI for Modern Customer Experiences
Broadvoice
CX Built For Where Your Business is Going Next. Broadvoice replaces overbuilt, underperforming communications platforms with cloud calling, contact-center, and AI tools built for small and mid-sized businesses.
Vonage
Vonage is a cloud communications company that lets businesses and developers add voice, video, SMS, messaging and network-based verification to their apps and customer operations. Once a pioneer of home internet phone service, it reinvented itself as a platform business built on APIs, unified communications and contact-center software, and is now a wholly owned subsidiary of Ericsson operating as its Global Communications Platform.
Twilio
Twilio is a cloud communications company that gives software developers programmable APIs to add messaging, voice, email, video, and authentication to their applications. Founded in 2008 and headquartered in San Francisco, it has grown from a pay-as-you-go SMS and voice API into a broad customer-engagement platform that pairs those channels with Segment's customer data platform and a growing set of AI-driven tools. Twilio is publicly traded on the NYSE under the ticker TWLO and serves developers and enterprises across nearly every industry.
Intermedia Intelligent Communications
Intermedia Intelligent Communications is a Sunnyvale, California cloud communications company that bundles voice, video, chat, SMS, contact center, business email, file sharing and archiving into a single AI-powered platform. Founded in 1993 as a business email and web hosting provider, it now serves more than 130,000 businesses, largely through a channel of thousands of resellers and managed service providers. Its flagship Unite (UCaaS) and Intelligent Contact Center (CCaaS) products, layered with its SPARK AI suite, aim to replace a stack of separate communication vendors with one reliable, secure system aimed squarely at small and midsize organizations.
Telerivet
Telerivet is a cloud communications platform that lets organizations send, automate, and orchestrate messages across SMS, WhatsApp, Voice, USSD, Viber and more - in any market, including the places bigger providers ignore. Born from a Peace Corps insight in Tanzania that most people have a phone but not the internet, it now powers enterprises, governments, NGOs and universities across 150+ countries with a drag-and-drop rules engine, APIs, and a phone-as-gateway model that reaches customers where the network is thin.
Voximplant
Voximplant is a cloud communications and voice AI orchestration platform that lets developers and enterprises add programmable voice, video, messaging and AI agents to their apps without managing telecom infrastructure. Spun out of click-to-call pioneer Zingaya, it powers billions of calls a year for brands like Hyundai, Burger King, KFC, Glovo and Rappi.
PanTerra Networks
PanTerra Networks is a San Jose-based UCaaS provider that bundles voice, video, messaging, file sharing and an AI contact center into one cloud platform called Streams.AI. Founded in 2001 by Silicon Valley engineer Arthur Chang, the company sells to mid-market businesses that want one vendor instead of five, and points to a 99.999% uptime record and HIPAA-compliant SmartBox file sharing as its main differentiators.