implementation
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Rocketlane Bet That Customer Onboarding Was Broken
Three Freshworks alumni built a professional services platform on a simple hunch: the messy weeks after a deal closes decide whether customers stay. A decade later, that hunch has raised $105 million.
Unisson
Unisson (YC W26) is a San Francisco startup building AI agents that act as hands-on product experts for customer-facing teams at B2B software companies. Its agents learn to use a client's product in about 15 minutes by exploring the interface and codebase, then work alongside implementation, customer success, and sales engineering teams inside Slack, email, and text to run onboarding, migrations, integrations, audits, and change management. Founded in 2026 by Varun Mathur and Tom Achache, the company charges only when its agents are actively doing work.
Keith Carter
Keith Carter is a healthcare technology operator with deep roots in medical imaging and surgical data infrastructure. Currently VP of Implementations & Integrations at Caresyntax - the AI-powered surgical intelligence platform used in 3,500+ operating rooms worldwide - he also serves as CEO of Cloud9PACS.com, a digital PACS system he built from the ground up. Carter's career traces the arc of healthcare IT: from PACS architect at Medlink to running his own imaging solutions company, to joining one of the most-funded surgical AI ventures in the industry. He is based in Hattiesburg, Mississippi.