Lucidya | لوسيديا

Lucidya is a Riyadh-based, AI-native customer experience management (CXM) platform built for Arabic-speaking markets. Using a proprietary Arabic NLP engine that understands 15+ dialects with roughly 92% sentiment accuracy, it unifies social listening, media monitoring, surveys, customer profiles and omnichannel support into a single system, and now deploys autonomous AI agents for customer-facing roles. Founded in 2016 by Abdullah Asiri and co-founders, the company serves enterprises and governments across the MENA region and in 2025 raised a $30M Series B, one of the largest AI funding rounds in Saudi Arabia.