self-service
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Farmacia SAAS put the pharmacy within reach
A Venezuelan pharmacy network turned self-service into a franchise system. Forty years later, its next challenge is making a familiar name deliver a consistent experience.
Conduktor found Kafka’s bottleneck. It was the queue for permission.
Kafka moves data in real time. The people around it often move at the speed of an approval ticket. Conduktor sells a way to close that gap without surrendering control.
He Put a Meter on the Pour - Then Found the Platform
Jose Hevia spent years learning where restaurants leak time, product and money. A beer table sketched after a trip to Spain became DraftServ - and a second act built one measured pour at a time.
The Chatbot Company That Bet Against the Chatbot Hype
Inbenta spent nearly two decades teaching machines to actually understand a sentence. When the generative-AI gold rush arrived, that patience turned out to be the moat.
SysAid
The Israeli company that has spent two decades making IT service desks less miserable is now betting the whole business on AI agents that answer the tickets before a human ever sees them.
Stonly
How two Dashlane veterans turned the frustration of writing a help article nobody reads into a knowledge platform that answers back.
Pypestream
Founded in a New York walk-up in 2015, Pypestream bet that customers would rather tap a button than wait on hold. A decade and 2 million problems a month later, its AI agents are quietly running the front line for the Fortune 500.
Forumbee Turns Repeat Support Tickets Into a Public Answer
The San Francisco community software company has spent more than a decade on a quiet bet: the best help desk is a crowd of customers answering each other in the open.
Knowmax
An AI knowledge management platform that gives customer experience teams one place to find, follow and share the right answer across every channel.
KnowledgeOwl
Built for teams who are done fighting Confluence, SharePoint, and scattered docs, KnowledgeOwl turned a shelved side project into a bootstrapped, B Corp knowledge base company that treats customer service as its North Star.
KMS Lighthouse
Give your team an AI-powered knowledge management system, so your customers get AI-speed service.
Helpjuice
The knowledge base software that actually gets used - turning scattered docs into fast answers, support tickets into articles, and new hires into experts.
HelpDocs
Create, manage, and connect trusted answers across your customers, team, and AI.
The Bot That Actually Shows Up for Work
UJET Virtual Agent is UJET's AI agent for self-service. It is in production today with real customers, not in preview. Turo runs it across its car-sharing marketplace, and it is answering customers right now.
boost.ai
It's not about what AI can do. It's about what you can rely on AI to do.
Deflection Isn't a Strategy. It's Debt.
These three metrics get used interchangeably and they measure completely different things. Deflection counts customers who did not reach an agent, containment counts sessions that ended inside the bot, and resolution counts problems that actually got solved. Only the third one is a business outcome.
The Experience Center
A UJET brand film reframes the contact center as an 'experience center' - not a cost to minimize but the richest customer signal a company owns. The video walks through five moves (channel blending, mobile SDK and biometric auth, AI automation and routing, agent assist, and real-time CRM sync) that turn support from a ticket-closing utility into a loyalty and revenue engine.
Morsl
Morsl is a Sydney-based food-tech company that installs automated, self-service micro markets - unattended 24/7 cafes - inside Australian workplaces. Founded in 2018 by former Credit Suisse director Karla Borland, Morsl gives employees affordable access to fresh meals, salads, better-for-you snacks and drinks via scan-and-pay kiosks, positioning itself as a healthier, tech-enabled alternative to traditional vending machines and canteens.
TechSee
TechSee is an Israel-based enterprise software company that uses computer vision, augmented reality and multimodal generative AI to add sight to customer service. Its Sophie AI platform lets customers and technicians point a smartphone camera at a device so the system can recognize the product, diagnose the issue and guide a step-by-step fix - either fully self-service or as an assist for a human agent. Founded in 2015, TechSee works with global brands such as Verizon, Vodafone, Orange and Telus to raise first-call resolution and cut costly truck rolls.
eGain Corporation
eGain Corporation (NASDAQ: EGAN) is a Sunnyvale, California software company that helps enterprises automate customer and employee experiences with AI-powered knowledge management. Founded in 1997 and public since 1999, eGain's platform - anchored by its AI Knowledge Hub, Conversation Hub, and Analytics Hub - turns fragmented enterprise content into a single, trusted source of answers for contact-center agents, self-service portals, and AI systems across regulated industries like finance, insurance, government, and utilities.
Genesys
Genesys is a global customer experience and contact center software company that helps more than 8,000 organizations across 100+ countries orchestrate personalized, AI-powered interactions across voice and digital channels. Its flagship Genesys Cloud CX platform combines omnichannel routing, self-service, conversational and agentic AI, and workforce engagement management into a single cloud service. Founded in 1990 as a computer-telephony integration startup, Genesys today operates an 'Experience Orchestration' model with roughly $2.4 billion in annual revenue and Genesys Cloud ARR approaching $2.2 billion.
Engageware
Engageware is a Tewksbury, Massachusetts company that builds AI-powered customer engagement software for regulated industries, especially banks and credit unions. Born from appointment-scheduling pioneer TimeTrade (founded 1999) and reshaped through the acquisitions of SilverCloud and Argentina's conversational-AI firm Aivo, the platform combines AI agents, intelligent appointment scheduling, and knowledge management to automate routine inquiries and hand customers to a human when it counts. It is trusted by more than 600 organizations across 20+ countries and has orchestrated roughly three billion customer interactions.
Verint
Verint is a Melville, New York-based enterprise software company that builds an open platform of AI-powered bots for customer experience (CX) automation. Its software analyzes behavioral and interaction data from contact centers, back offices, branches, websites and mobile apps to automate manual workflows, boost agent capacity and improve self-service. More than 80 of the Fortune 100 use Verint, and in 2025 the company agreed to be taken private by Thoma Bravo for roughly $2 billion.