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Tagged: self-service
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Ai · Saas · Enterprise
TechSee
TechSee is an Israel-based enterprise software company that uses computer vision, augmented reality and multimodal generative AI to add sight to customer service. Its Sophie AI platform lets customers and technicians point a smartphone camera at a device so the system can recognize the product, diagnose the issue and guide a step-by-step fix - either fully self-service or as an assist for a human agent. Founded in 2015, TechSee works with global brands such as Verizon, Vodafone, Orange and Telus to raise first-call resolution and cut costly truck rolls.
techsee · visual assistanceRead →
Ai · Saas · Enterprise
eGain Corporation
eGain Corporation (NASDAQ: EGAN) is a Sunnyvale, California software company that helps enterprises automate customer and employee experiences with AI-powered knowledge management. Founded in 1997 and public since 1999, eGain's platform - anchored by its AI Knowledge Hub, Conversation Hub, and Analytics Hub - turns fragmented enterprise content into a single, trusted source of answers for contact-center agents, self-service portals, and AI systems across regulated industries like finance, insurance, government, and utilities.
egain · ai knowledge managementRead →
Ai · Saas · Enterprise
Genesys
Genesys is a global customer experience and contact center software company that helps more than 8,000 organizations across 100+ countries orchestrate personalized, AI-powered interactions across voice and digital channels. Its flagship Genesys Cloud CX platform combines omnichannel routing, self-service, conversational and agentic AI, and workforce engagement management into a single cloud service. Founded in 1990 as a computer-telephony integration startup, Genesys today operates an 'Experience Orchestration' model with roughly $2.4 billion in annual revenue and Genesys Cloud ARR approaching $2.2 billion.
genesys · genesys cloud cxRead →
Ai · Saas · Enterprise
Engageware
Engageware is a Tewksbury, Massachusetts company that builds AI-powered customer engagement software for regulated industries, especially banks and credit unions. Born from appointment-scheduling pioneer TimeTrade (founded 1999) and reshaped through the acquisitions of SilverCloud and Argentina's conversational-AI firm Aivo, the platform combines AI agents, intelligent appointment scheduling, and knowledge management to automate routine inquiries and hand customers to a human when it counts. It is trusted by more than 600 organizations across 20+ countries and has orchestrated roughly three billion customer interactions.
customer engagement · conversational aiRead →
Ai · Saas · Enterprise
Verint
Verint is a Melville, New York-based enterprise software company that builds an open platform of AI-powered bots for customer experience (CX) automation. Its software analyzes behavioral and interaction data from contact centers, back offices, branches, websites and mobile apps to automate manual workflows, boost agent capacity and improve self-service. More than 80 of the Fortune 100 use Verint, and in 2025 the company agreed to be taken private by Thoma Bravo for roughly $2 billion.
customer experience · cx automationRead →