field-service
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SiteCapture’s $350-a-Month Fix for the Most Expensive Photo a Solar Crew Forgot to Take
A forgotten inverter label can cost a solar installer a truck roll and a financing delay. SiteCapture built a business around catching that mistake while the crew is still on the roof.
The App That Wants HVAC Reps to Close the Deal Before They Leave Your Driveway
Sales Builder Pro turns the messy kitchen-table HVAC quote into a five-minute, signed, financed proposal. A look at how a small Ohio software company built a business inside one stubborn trade.
The paperwork was killing the crew. Connixt handed them an app instead.
A 15-person, self-funded team in Cerritos built the maintenance app that field crews actually open - and got LA Metro, Metrolink and a Canadian grocery giant to trade their clipboards for it.
When Heavy Machines Break, Elevāt Makes Them Talk Back
The Seattle startup wires up off-highway equipment - tractors, cranes, fire trucks - and hands technicians an AI that reads the machine's mind before anyone opens the panel.
Devasena Rajamohan
Devasena Rajamohan is Corporate Vice President of Dynamics 365 Customer Experience Applications at Microsoft, leading global teams of product managers, engineers, and data scientists driving innovation across Customer Insights, Sales, Customer Service, and Copilot. With a career spanning over two decades in enterprise CRM and cloud software—including senior leadership at SAP and early engineering roles at TATA Infotech—she has shaped how large organizations deliver AI-powered customer engagement. Under her leadership, Microsoft earned recognition as a Leader in both the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center and The Forrester Wave Customer Service Solutions Q1 2026.
KMS Lighthouse
Give your team an AI-powered knowledge management system, so your customers get AI-speed service.
Winston Chi
Winston Chi is the co-founder and CEO of NOSO Labs, a Y Combinator (Summer 2025) startup building AI agents that help home-services field technicians diagnose problems, close sales, and handle paperwork. A two-time founder focused on vertical AI, he previously started Butter Technologies, a food-wholesale software platform acquired by GrubMarket in 2024. With NOSO he is aiming the same playbook at the trades, starting with HVAC.
Why Everyone Is Building the HVAC Chatbot
Five AI-native startups and every major field-service platform are racing to build the same product: an AI assistant that sits in a technician's pocket and answers questions about the air conditioner in front of them. The technicians are a proxy. The real contest is whether a thin AI layer on an underserved dataset can survive once the platform that already owns the customer relationship copies the feature for free. HVAC is the smallest, clearest test of a question every vertical AI founder is asking: does depth beat distribution?
NOSO LABS
NOSO LABS builds AI agents for field-service technicians in home-services trades - starting with HVAC, plumbing, electrical, and pest control. Its agents automatically follow up on unsold estimates over text, sync notes to the CRM, and route complex jobs to a back-office dashboard, aiming to recover revenue that would otherwise slip through the cracks without adding headcount. Founded in 2025 by Winston Chi and Alex Xi, the San Francisco company is part of Y Combinator's Summer 2025 batch.
Pairio
Pairio is an AI mobile app that helps factory technicians fix broken machines. A technician speaks into their phone or snaps a photo of a faulty machine, and Pairio searches thousands of pages of OEM manuals and past repair records to return step-by-step fixes on the spot. After each repair, the technician talks through what they did and Pairio structures the learnings into shareable know-how, so institutional knowledge outlives the workers who retire. Founded in 2025 by Tim Zinkl and Matthias Wolf and backed by Y Combinator (P26), Pairio is already cutting repair times by roughly 25% across four manufacturing plants in Germany.
Munjz | FM & PM Technology
Munjz is a Riyadh-based proptech company that builds cloud-native facility- and property-management software for the Saudi market. Founded in 2017 as a consumer maintenance marketplace, it pivoted to B2B SaaS in late 2021 and now runs Munjz Connect, an Arabic-first CAFM and PMS platform that unifies work orders, assets, vendors, tenants, and finances for property operators, government bodies, and chains such as McDonald's, Dunkin', and DHL. The company raised a $5 million Series A in 2023 led by regional proptech and real-estate investors.
Thomas Cottereau
Thomas Cottereau is the CEO and co-founder of SightCall, a San Francisco-based platform for AR-powered live visual assistance used by enterprises in insurance, manufacturing, healthcare and utilities. A telecom engineer who helped build early internet infrastructure at UUNET and MCI WorldCom, he started SightCall in 2008 in a friend's basement and spent five years turning a video prototype into an enterprise SaaS platform, later moving his family to the Bay Area and winning HP as an early flagship customer. Under his leadership SightCall raised roughly $58 million and grew into a global company serving customers across every continent.
Aquant
Aquant is a New York-based enterprise AI company that builds agentic AI purpose-built for servicing complex equipment. Its platform turns an organization's service data and expert knowledge into AI agents that guide field technicians, call-center agents, customers and service leaders in real time - improving first-time fix rates, cutting repeat visits and closing the service skills gap across industries like medical devices, industrial machinery and manufacturing.
TechSee
TechSee is an Israel-based enterprise software company that uses computer vision, augmented reality and multimodal generative AI to add sight to customer service. Its Sophie AI platform lets customers and technicians point a smartphone camera at a device so the system can recognize the product, diagnose the issue and guide a step-by-step fix - either fully self-service or as an assist for a human agent. Founded in 2015, TechSee works with global brands such as Verizon, Vodafone, Orange and Telus to raise first-call resolution and cut costly truck rolls.
George Eliadis
George Eliadis is the co-founder and CEO of Probook, a New York based company building an AI operating system for home services businesses such as HVAC, plumbing, and electrical contractors. A 24-year-old Wharton graduate who spent six summers pressure washing homes in upstate New York with his father, he started Probook to fix the operational problems he lived through in the field. In June 2026 the company raised a $40 million round, combining a $34 million Series A led by Andreessen Horowitz and a $6 million seed led by Sequoia Capital, and it now serves hundreds of clients across more than 35 states.
KonaWare
KonaWare was a Menlo Park mobility-software company founded in 1999 that built a platform and development tools for putting mission-critical enterprise applications into the hands of mobile field workers. Its suites covered transportation, logistics and field service - dispatch, proof-of-delivery, electronic driver logs, vehicle inspections and asset tracking - and were engineered to keep data intact whether devices were connected or not, running across laptops, PDAs and early smartphones. Backed by Draper Richards and Western Technology Investment, the company was an early bet on enterprise mobility years before the smartphone made it mainstream; its field-service assets were acquired by ServicePower in 2008.
SightCall
SightCall is a San Francisco- and Paris-based enterprise software company that turns a customer's or technician's smartphone camera into a live support channel. Its cloud platform blends real-time WebRTC video, augmented-reality annotations, and multimodal generative AI so that a remote expert - or increasingly an AI agent - can see what someone in the field sees, guide them through a fix, and automatically document the session. Used by brands like Ford, Allianz, GE HealthCare, Deutsche Telekom and Lavazza, SightCall targets field service, insurance claims, customer service and healthcare, aiming to resolve problems on the first contact and cut unnecessary truck rolls.
Springshot
Springshot is a San Francisco-based SaaS company that builds a cloud and mobile orchestration platform for airline and airport operations. It connects frontline ground crews, assets and systems in real time - turning raw operational data into structured 'missions' that streamline communication, automate task distribution, digitize compliance and deliver live analytics. Trusted by major global carriers and ground handlers across hundreds of airports, Springshot also extends into facilities, logistics, hospitality, stadiums and healthcare.
Shahar Chen
Shahar Chen is the CEO and co-founder of Aquant, a New York-based generative AI company that helps field-service teams diagnose and repair complex industrial equipment. He and co-founder Assaf Melochna launched Aquant in 2016 after Chen spent 14 years at ClickSoftware watching skilled technicians age out of the workforce faster than new ones came in. Aquant has raised $112.6M to date, including a $70M Series C in 2021.
Scription
Scription is a Calgary- and Edmonton-born insurtech that flips the economics of equipment repair. Instead of paying technicians by the hour - who earn most when things break - restaurant and commercial operators pay Scription a fixed monthly or annual premium that bundles servicing, parts and coverage into one predictable number. Its Scription360 program and RoofIQ risk-scoring engine use historical maintenance data, predictive analytics and IoT to price insurance-backed subscriptions for individual pieces of foodservice and HVAC equipment, aligning everyone's incentives around uptime rather than downtime.
Snapfix
Snapfix is a Dublin-founded, photo-first maintenance and operations platform that turns messy building management into a stream of simple photos, tags, messages, and red-yellow-green traffic lights. Built for hotels, facilities, universities, and manufacturing sites, it lets frontline teams raise a work order by snapping a photo or scanning a QR code, then track it to completion at a glance. Founded in 2019 by software engineer and property manager Paul McCarthy, Snapfix counts Hilton, Marriott, Radisson, OCS, and DHL among its users and has raised roughly $3.76M-$4.76M in funding on a mission to become the maintenance platform for the world.
Brett Robbins
Brett Robbins is the first chief executive of Snapfix, the Dublin-born software company that turns a photo and a QR code into a work order for the world's buildings, hotels, and equipment. Appointed in June 2024 by founders Paul McCarthy and Cathal Greaney, Robbins is a New York-trained operator with a Columbia degree in economics and anthropology and a career spent at the intersection of real estate, retail, and hospitality - including stints at Orchard, StayTerra, Neighborhoods.com, and Ohana Ventures. He believes service businesses should chase 'wow' rather than 'okay,' and that AI's job in maintenance is to quietly make managers' lives easier. Off the clock, he chairs the Economic Development Commission in Norfolk, Connecticut, the small town where a missing home internet connection turned him into a civic builder.
Coast
Coast is a New York-based fintech building modern payments and expense-management software for businesses that run vehicle fleets and field teams. Its Visa-backed fuel and fleet card pairs hardware-grade spend controls with software that auto-codes receipts, matches transactions to GPS and tank data, and kills the monthly expense report. Founded in 2020 by Bread co-founder Daniel Simon, Coast has raised nearly $100M in equity plus significant debt capital, and serves thousands of fleets across construction, HVAC, landscaping, transportation and other field-heavy trades.
Apptivo
Apptivo is a cloud-based, all-in-one business management platform founded in 2009 and headquartered in Fremont, California. The company offers 65+ integrated business applications — from CRM and project management to invoicing and field service — under a single affordable subscription starting at $15/user/month. Bootstrapped and self-funded, Apptivo has grown to serve 200,000+ customers across 193 countries, reaching approximately $75M in annual revenue by 2025. Its core value proposition: enterprise-grade software at small-business prices, with 24/7 human customer support at every tier.
Neuron7.ai
Neuron7.ai is a Santa Clara-based enterprise AI company building service resolution intelligence - software that helps technicians, agents, and customers diagnose and fix complex products in seconds rather than days. Its platform fuses unstructured manuals, ticket histories, telemetry, and expert know-how into guided, real-time answers used by Fortune 1000 service organizations across medical devices, telecom, industrial equipment, and high tech.
Niken Patel
Niken Patel is the Founder and CEO of Neuron7.ai, a San Jose-based AI company building resolution intelligence for complex enterprise service environments. With over 20 years in customer service and enterprise technology, he co-founded Neuron7 in 2020 after a career spanning Deloitte, Fujitsu, and leading Serene Corporation through its acquisition by AST LLC. Neuron7 has raised over $58M (Series B led by ex-Salesforce Co-CEO Keith Block's Smith Point Capital) and achieves 90%+ resolution accuracy across medical devices, high-tech, industrial, and telecom sectors by combining deterministic AI with autonomous reasoning.