The company that noticed the most powerful customer-support tool ever made was already in everyone's pocket - and pointed it at the problem.
Here is a thing about enterprise service that is both obvious and, for a very long time, unsolved: the person with the problem and the person who can fix it are almost never in the same room. Your dishwasher is broken in Ohio. The one human who genuinely understands that dishwasher's control board is in a regional office, or retired, or on another job three states over. The traditional answer to this is to put someone in a truck. Trucks are expensive. Trucks emit carbon. Trucks take a day. And sometimes the truck arrives and the fix turns out to be a thing you could have described over the phone, if only the person on the phone could see.
SightCall's entire proposition is that last word. Founded in 2008 by Thomas Cottereau and Antoine Vervoort - two telecom people who started, per the company's own telling, in a friend's basement - the company builds software that turns the camera on a customer's or technician's phone into a live window. A remote expert opens a video session, sees exactly what the person in the field sees, and draws arrows and circles directly onto the live image using augmented reality. "Turn that dial." "Not that screw, this one." The AR annotation sticks to the object even as the camera moves, which is a genuinely hard engineering problem dressed up as a simple one.
The business model is the tidy B2B SaaS kind: enterprises pay a subscription to embed this capability into whatever they already use. And what they already use is instructive. SightCall does not ask a Salesforce agent to leave Salesforce. It lives inside the Salesforce console, and inside ServiceNow, and inside SAP's field-service work orders. This is a strategic choice that looks boring and is actually the whole game. The novel technology - real-time video, AR, computer vision - is delivered through the least novel possible door: the software the agent already had open.
It is worth pausing on the origin story, because it is the kind of detail that explains later decisions. SightCall began life as a company called Weemo, which built enterprise video chat on WebRTC when WebRTC was new and slightly exotic. Then it pivoted, renamed itself, and repackaged the same hard-won infrastructure into an enterprise-support product. The founders came from telecom, which is why they built their own global real-time video backbone rather than renting one - a decision that looked like overkill until, roughly a decade later, "reliable video at enterprise scale" became the entire point.
A support agent sees the customer's broken appliance, guides the fix with on-screen AR, and closes the case without dispatching anyone.
An adjuster inspects damage live over video, captures geolocated photos and signatures, and compresses a multi-day claim into a call.
A remote expert coaches a less-experienced tech through a repair - hands-free on smart glasses from RealWear or Vuzix if needed.
Multimodal AI reads serial numbers, scans barcodes and data-matrix codes, and recognizes parts during the live session.
Through Salesforce Health Cloud, providers connect to patients for remote consultations, follow-ups and diagnostics.
Xpert Knowledge records the call and auto-builds a step-by-step multimedia tutorial - so the next person doesn't need the expert.
The interesting move in SightCall's recent history is that it did not, when generative AI arrived, simply staple a chatbot to the side and call it a strategy. In December 2023 it launched SightCall VISION, a platform organized around four verbs - See, Analyze, Guide, Report - and built to do a specific job rather than a flashy demo. The "Analyze" part is multimodal AI that can look at a live video frame and understand it: read the text off a label, recognize which component is which, scan the code on an industrial part. This is the unglamorous, useful kind of AI. It does not write you a poem. It tells you that you are looking at the wrong valve.
Then, in June 2025, came the more ambitious idea: Xpert Knowledge, which SightCall describes as agentic AI. The premise is a real and slightly alarming business problem. As experienced technicians retire in large numbers, companies are losing institutional know-how that was never written down - a "knowledge drain" the company pegs, citing industry estimates, at over $30 billion a year. Xpert Knowledge sits on the live service call and captures everything - audio, video, photos, the actual conversation - then structures it and auto-generates interactive multimedia tutorials, complete with AR annotations. The retiring expert's fix becomes a searchable, reusable asset. The next call is easier because the last one was recorded.
There is a neat logic to the sequencing here. You cannot build a useful memory of service calls until you can actually see and understand them. SightCall spent years on the seeing. The remembering is what the seeing was for.
The core platform. AR, live video and multimodal generative AI unified so teams can See, Analyze, Guide and Report at the moment of service.
Agentic AI that captures frontline expertise mid-call and auto-generates step-by-step multimedia tutorials. Designed to plug into copilots and field-service tools.
Real-time WebRTC video with AR annotations and digital anchors, embeddable in native apps, mobile web and wearable smart glasses.
Prebuilt visual support inside Salesforce, ServiceNow, SAP Field Service Management and Microsoft Dynamics 365.
Thomas Cottereau and Antoine Vervoort start what becomes SightCall, bootstrapping a real-time video idea.
Operating as Weemo, the company builds enterprise video chat on WebRTC-based frameworks.
The pivot: repackaging its video tech into customers' native and mobile-web apps under a new name.
SightCall helps international brands pivot to remote service as in-person visits collapse.
InfraVia Capital Partners leads, with Bpifrance, to double down on AR and AI.
Launches SightCall VISION and lands on the Inc. 5000 list of fastest-growing U.S. software firms.
Agentic AI arrives to capture expertise mid-call and fight the $30B knowledge drain.
"The only software platform that gives enterprise service organizations the power to See, Analyze, Guide and Report at the moment of service."
"As record numbers of seasoned experts exit the workforce, companies are hemorrhaging know-how - a drain estimated to cost over $30 billion annually."
"Helping service teams solve problems faster with AR, AI, and real-time video assistance."
It is an enterprise platform for remote visual support. A remote expert or AI can see through a customer's or technician's smartphone camera in real time, overlay augmented-reality guidance, and use AI to analyze and document the session.
Founded in 2008 by Thomas Cottereau and Antoine Vervoort, both from telecom backgrounds. It originally operated as Weemo before rebranding to SightCall.
Large enterprises in field service, insurance, customer service, healthcare, telecom and manufacturing - including Ford, Allianz, GE HealthCare, Deutsche Telekom and Lavazza.
Roughly $58.7M total, including a $42M Series B in May 2021 led by InfraVia Capital Partners with co-investor Bpifrance.
SightCall VISION is the platform combining AR, live video and multimodal generative AI. Xpert Knowledge, launched in 2025, is an agentic AI layer that captures expertise during calls and turns it into reusable tutorials.