Matt Lombardi is the Global Vice President of Customer Experience at ServiceNow, where he leads the company's CX strategy for one of enterprise software's fastest-growing platforms. With over 17 years in business management and 9+ years specializing in customer experience, he has built and scaled CX programs across Fortune 500 companies including ADP and SAP Concur. In 2025, he was named to the Forbes World's Most Influential CMOs list, recognized for his work connecting customer satisfaction metrics directly to retention and revenue growth.
Hubert Palan is the Czech-born founder and CEO of Productboard, the AI-powered product management platform used by 5,400+ companies including Salesforce, Zoom, and Microsoft. After earning an MBA from UC Berkeley's Haas School of Business and spending nearly four years as VP of Product at GoodData, he founded Productboard in 2014 with co-founder Daniel Hejl to solve a problem he'd lived firsthand: the disconnect between customer feedback, product strategy, and what actually gets built. The company reached unicorn status in 2022 with a $1.725B valuation following a $125M Series D, and Palan has since led a bold AI-first transformation of the platform with products like Productboard Spark and Productboard Pulse.
Marvin (legally Equafin Inc., operating as HeyMarvin) is an AI-native customer insights platform that helps product, design, and research teams capture interviews, analyze qualitative data, and turn scattered customer feedback into a searchable, shareable repository.
Joanna Wiebe is the founder of Copyhackers and the originator of conversion copywriting — a discipline she coined in 2011. Over nearly two decades, she has trained 70,000+ professionals and consulted for brands from bootstrapped startups to Fortune 100 enterprises including AWS, Canva, and Shopify. Her first traditionally published book, The Copyselling System, is set for release in July 2026 via BenBella/Simon & Schuster.