voice-of-customer
(51)
MaestroQA discovered the trouble with a good score
A tidy scorecard can hide a messy business. Now renamed Rippit, MaestroQA is turning customer conversations into evidence for coaching, product decisions and revenue risk.
Converseon wants your dashboard to earn its keep
Counting conversations is easy. Converseon’s harder wager is that carefully classified language can tell a business which perceptions deserve its money.
The Omaha Agency That Starts by Keeping Quiet
Most agencies arrive with ideas. OBI Creative arrives with questions - then follows the answers all the way from the interview room to the media buy.
Brands Were Copying Amazon Reviews Into Excel. Revuze Turned the Mess Into a Daily To-Do List
Revuze started with a travel-planning idea, found its real market in retail, and built an AI system for turning scattered customer comments into product fixes, sharper listings and earlier warnings. The bet is simple: a complaint becomes valuable when someone knows what to do next.
CallMiner Spent 24 Years Teaching Companies to Listen. Now It Wants the Bots to Answer.
The Waltham software company built its business by finding patterns in calls that nobody had time to replay. Its next act is riskier: using those patterns to decide what humans should say - and what software should handle without them.
Discuss Turned the Focus Group Into Software. Now It Wants to Make Research Remember
The Atlanta-based research platform spent a decade making customer conversations easier to run. Its next bet is harder: joining human interviews, AI agents and survey data without turning insight into synthetic mush.
Usersnap
Orchestrate feedback and research with ease. Find patterns, align on opportunities, and plan with purpose to deliver impact faster.
QuestionPro
How a computer-science side project became a bootstrapped survey empire - no venture money, millions of users, and a stubborn belief that research should be cheap enough for anyone to run.
Survicate
Survey and listen to your customers across every channel, automatically identify key themes, and rally teams around feedback - all in Survicate's platform.
unitQ
The dating-app founders who got tired of guessing which bug to fix built a machine that reads every customer complaint on the internet - and tells you which one is costing you money.
Thematic
One trusted view of your customer, built from the bottom up across every channel - from raw feedback to confident action.
Retently
Collect NPS, CSAT and CES across every touchpoint, then let AI turn thousands of responses into the actions that protect revenue and loyalty.
Zeda.io
A product-discovery platform betting that the fastest way to build the right thing is to stop guessing and start listening - at scale, with an AI copilot reading the customer for you.
Savio
Centralize customer Feature Requests from Slack, HubSpot, Intercom, Zendesk, SFDC, Help Scout, and more.
UserTesting
How a two-person idea about watching strangers click around a website turned into a $1.3 billion research empire that now sits between companies and the customers they can no longer afford to guess about.
SatisMeter
The handy feedback collection tool you didn't know you needed - built to turn quiet product moments into the customer signals teams actually act on.
Zonka Feedback
The platform for actionable customer feedback in the AI era.
Sprig
Sprig transforms manual survey workflows with a system powered by research agents, enabling enterprise teams to move from question to defensible insight without compromising rigor.
SurveySparrow
Stop guessing why customers are unhappy. SurveySparrow turns feedback into answers with AI that asks the follow-up question a form never could.
Survox
For nearly six decades, one survey engine has quietly powered the phone banks behind election polls and market research - blending live interviewers, automated voice, and web into a single verdict on what people really think.
SentiSum
AI-native CX intelligence that tells you what's breaking, what it's costing, and what to fix.
SurveyMonkey
How a bootstrapped survey tool from 1999 became the default way the internet asks a question - and why, after a name change and a $1.5 billion buyout, it went right back to being SurveyMonkey.
Viable
The AI that read your customer feedback so you didn't have to - one of the first companies to turn GPT-3 into a working analyst.
Qualtrics
It started with a professor's throat cancer and a basement in Provo. Two decades later, Qualtrics turned the humble survey into a $12.5 billion category called experience management - and taught the enterprise to listen.
SurveyLab
Online survey tool & questionnaire software. Professional features. Easy to use.
Unwrap
The AI-powered customer intelligence platform that proactively uncovers what matters most - so product teams stop guessing what their users actually want.
UserVoice
For nearly two decades, UserVoice has been the quiet infrastructure behind how big software companies decide what to build next - turning a flood of customer opinions into a ranked list of what actually moves revenue.
Nicereply
Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click feedback surveys from Nicereply to increase the volume of insights you receive.
Netigate
Unify the voice of your customers and employees in one AI-powered platform.
Keatext
The Montreal company teaching machines to read the feedback businesses collect but rarely finish reading.