voice-of-customer
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John Sperry and the Trouble with Averages
The value of one customer shaped John Sperry’s thinking at InMoment. At Halosight, the founder is still chasing the same question: what happens after somebody speaks?
Christopher Martinez and the report nobody used
Christopher Martinez co-founded Idiomatic after discovering how little customer feedback changed the decisions at his previous company. His years spent turning support conversations into useful evidence led to an acquisition by Front in 2024.
Ryan Stuart and the art of changing his mind
The Kapiche co-founder started with algorithms and learned to ask better questions. His career is a study in listening to customers, taking advice and revising a firmly held view.
Donna Perlstein Wants Marketing to Hear the Product, Not Just Applaud the Ad
After more than two decades in go-to-market work, Donna Perlstein has learned to distrust applause without understanding. Her answer is simple to say and difficult to practice: let the customer write the brief.
Shameel Abdulla
Shameel Abdulla is the co-founder and CEO of Clootrack, an AI-driven Voice of Customer analytics platform used by enterprises to convert billions of customer conversations into decisions. A serial entrepreneur out of Bangalore, he previously built the mobile studio Kode Blink and the local-grocery marketplace Jiffstore, which PepperTap acquired in 2015. He started Clootrack with Subbakrishna Rao in 2017 and raised a $4M Series A led by Inventus Capital India in 2021.
Ania Rodriguez
Ania Rodriguez is the founder and CEO of JourneyTrack, a Miami-based customer journey management SaaS platform whose mission is to humanize the customer experience. An industrial engineer turned two-time founder, she spent more than two decades advising Fortune 500 companies on UX and CX through her first company, Key Lime Interactive, which she launched from a conference hallway three weeks after giving birth and being laid off. JourneyTrack, founded in 2021, raised $1.5M in seed funding and counts Google among its enterprise customers.
Bhairav Mehta
Bhairav Mehta is the co-founder and CEO of CharacterQuilt, a San Francisco AI company that builds computer-use agents to run enterprise marketing campaigns. A 2x Y Combinator founder, he traded a near-finished MIT PhD in deep learning and robotics - and a research resume spanning NASA's Jet Propulsion Laboratory, NVIDIA, and Mila - for the messier business of getting software to do real marketing work. CharacterQuilt interviews real buyers, distills them into AI personas that predict pain points, and then lets agents operate the existing marketing stack. His pitch: campaigns that once took three agencies, ten tools, and six weeks now ship in an hour.
Haren Chelle
Haren Chelle is the co-founder and CEO of Pulse (PulseGen Technologies), an AI-native feedback intelligence platform that turns scattered customer signals - support tickets, sales calls, app-store reviews, social chatter - into prioritized product decisions for B2B SaaS teams. An IIT Patna alumnus who spent his earlier career scaling conversational-AI businesses across Asia Pacific at Yellow.ai, he started Pulse in 2024 with two old friends and raised a $1.4M seed round led by Endiya Partners. Pulse was selected for the Google for Startups Accelerator: AI First 2025 cohort, and Chelle has been recognized on Fortune's 40 Under 40 list.
Varun Sharma
Varun Sharma is the co-founder and CEO of Enterpret, an AI platform that turns messy, scattered customer feedback into a structured, queryable dataset for product teams. The 15th employee at Amplitude and a former enterprise customer success leader at Scale AI, he spotted a recurring blind spot: teams could track retention to the decimal but couldn't answer 'what are our top three customer pain points?' In 2020 he recruited his brother Arnav, then an Uber engineer, and the two built Enterpret in stealth for roughly 20 months before landing Notion as their first customer. The company raised a $20.8M Series A led by Canaan Partners in December 2024 and counts Canva, Notion, Loom, Strava, Linear, Perplexity and Descript among its users.
Matt Lombardi
Matt Lombardi is the Global Vice President of Customer Experience at ServiceNow, where he leads the company's CX strategy for one of enterprise software's fastest-growing platforms. With over 17 years in business management and 9+ years specializing in customer experience, he has built and scaled CX programs across Fortune 500 companies including ADP and SAP Concur. In 2025, he was named to the Forbes World's Most Influential CMOs list, recognized for his work connecting customer satisfaction metrics directly to retention and revenue growth.
Hubert Palan
Hubert Palan is the Czech-born founder and CEO of Productboard, the AI-powered product management platform used by 5,400+ companies including Salesforce, Zoom, and Microsoft. After earning an MBA from UC Berkeley's Haas School of Business and spending nearly four years as VP of Product at GoodData, he founded Productboard in 2014 with co-founder Daniel Hejl to solve a problem he'd lived firsthand: the disconnect between customer feedback, product strategy, and what actually gets built. The company reached unicorn status in 2022 with a $1.725B valuation following a $125M Series D, and Palan has since led a bold AI-first transformation of the platform with products like Productboard Spark and Productboard Pulse.
Joanna Wiebe
Joanna Wiebe is the founder of Copyhackers and the originator of conversion copywriting — a discipline she coined in 2011. Over nearly two decades, she has trained 70,000+ professionals and consulted for brands from bootstrapped startups to Fortune 100 enterprises including AWS, Canva, and Shopify. Her first traditionally published book, The Copyselling System, is set for release in July 2026 via BenBella/Simon & Schuster.