The managed IT provider is turning years of support tickets into AI-assisted workflows. Its more revealing move may be making the support contract easier to understand.
A software builder became a company with a bigger ambition: connect the people running a business to the investors watching it, and shorten the distance between a warning and a response.
A blood test, a personal goal, a nudge to act. Interactive Health built a national wellness business around that sequence - until its 2020 shutdown exposed another kind of risk for employers.
A pharmaceutical message can reach the right doctor and still arrive too late. Relevate Health is building its business around the moments when learning becomes a treatment decision.
A career tool inside an unemployment claim. A factory migration that finishes before Monday. Resultant builds its consulting business around the awkward distance between a good idea and a working system.
The Pipeline Group learned that better sales advice can fall apart after the consultants leave. Its answer: run the people, data, and daily work that turn outreach into pipeline.
A working AI system can still be an expensive mess. Roko Labs builds and repairs the software behind complex businesses, where the real breakthrough often happens between the steps.
A shipping container can cross an ocean and still go nowhere. Alba Wheels Up has built its business around the expertise that gets complicated cargo through the final gate.
A robotics engineer, a hospital executive, and a pizza operator walk into the same media company. Arrowfly’s business is knowing why each of them came.

He started Stax in a shared Boston kitchen. Three decades later, Rafi Musher is applying an investor’s questions to a different problem: how to make useful things happen for other people.
A call from his son brought the former KKR technology chief out of retirement. At ToltIQ, he is applying a career spent inside financial institutions to the stubborn business of reading their documents.
He studied computing, played defensive line and built software for people who made music. At Raises.com, Natu Myers is working on a different kind of coordination problem: getting a buyer, a deal and the money into the same room.

Tyler Fair spent his early career searching for companies that were hard to find. With a childhood friend, he turned that recurring frustration into Sourcescrub - then learned when to stop doing everything himself.
He helped build Hallmark around the work that organizations struggle to coordinate. After 13 years as CEO, Isaac Ullatil handed over the job - and took his experience into boardrooms and founder advisory work.

He left private equity to tackle the contracts consuming his day. A living-room office, handwritten sales letters and five years of bootstrapping became the beginnings of Ontra.

From Birch to Lingo to Clarion, Vincent M. Oddo has kept returning to the same business puzzle: how to join smaller communications companies into something customers can use.
From an internet company’s IPO to the assembly of Xactus, Perry Steiner has worked on both sides of the deal. His recurring challenge is making the pieces work together after the signatures are dry.
Corporate Technologies sells predictable IT support. Its own numbers reveal the harder job: getting businesses to rehearse the day everything stops.
Stack Sports spent years buying pieces of the sports world. Its combination with PlayMetrics is testing a sharper idea: own the work that gets people onto the field.
AdvancePierre Foods made a business out of the minutes other kitchens could not spare. Its journey from a troubled predecessor to Tyson’s $4.2 billion acquisition explains what convenience is really worth.
A door is a product. Getting the right door to the right dealer is a business. Specialty Building Products has built a North American network around that difference.
The home-show organizer is buying its way into construction, outdoor recreation and travel. Its most revealing number is the overlap between the people already on the floor.
Evertree is buying local insurance agencies and giving their people better tools. Its wager: the future of insurance still needs someone who picks up the phone.
A medical record. A benefits application. A missed handoff. Centauri has built a business around getting healthcare’s scattered pieces to the people who can act on them.
The technology advisor is building a business around what happens after the sale. Its most revealing case starts with 1,600 mobile lines nobody was using.
Bluehost, HostGator, Network Solutions, and Yoast look like separate stops on the internet. Their shared parent is betting that a small business would rather have fewer technical problems than more software choices.
Before co-founding Gain, Nicola Ebmeyer watched her mother run an agricultural machinery company. The lesson that stayed with her: understand the customer, then build something worth paying for.

He wrote software toolkits, spent sixteen years building IntegriChain with Josh Halpern, then handed his co-founder the CEO job. Kevin Leininger’s career offers a practical view of what a founder builds - and what he eventually lets go.

He helped build Submarino, took the helm at GP Investments and backed Akad Seguros. A rare Shelley poem offers another way into Antonio Bonchristiano’s story: what happens after you spot something worth keeping?
He knew the private equity research routine because he had done it. With Gain, Frister Haveman set out to shorten the homework - and kept a place for the people who check the answers.