The Infrastructure Builder
He arrived in California at 17 from Ukraine with an engineering student's curiosity and a Soviet-forged work ethic. He studied civil engineering at Berkeley, which turned out to be entirely the right training - not for bridges, but for invisible load-bearing systems that millions of people use without ever thinking about them.
In 1990, Alec Miloslavsky co-founded Genesys Telecommunications Laboratories with Gregory Shenkman. This was before most people in America had heard of call centers - before airlines and banks had outsourced their customer service to the phone, before "press 1 for billing" became a universal experience. Genesys built the routing software that made those systems possible. Not the phones. Not the call centers. The intelligence layer underneath it all.
Nine years later, Alcatel-Lucent paid $1.9 billion for that layer. Shareholders got 30x returns. Miloslavsky got another problem to solve.
"New opportunities are arising for insurers that operate more like Apple and Amazon."- Alec Miloslavsky, EIS Group CEO
The pattern with Miloslavsky is consistency. He doesn't chase a market; he finds a market that hasn't noticed it needs a new foundation and builds one. After the Genesys exit, he co-founded Exigen Services - a technology outsourcing firm that grew past $70 million in revenue before becoming Return on Intelligence (ROI). Then in 2008, he spotted the crack in insurance.
Not the products. Not the actuarial models. The core systems. The policy administration platforms, claims management software, and billing engines that most insurers were running on - in some cases - systems written before the internet existed. Not updated for the internet. Written before it. Miloslavsky saw the transformation that banks and retailers had undergone, watched insurers fall a decade behind, and co-founded EIS Group (originally Exigen Insurance Solutions) to close that gap.
EIS Group was built cloud-native from day one - not a legacy platform with cloud connectors bolted on, but a system designed from the ground up for the SaaS era, for API-first architecture, for the modular, mix-and-match insurance product world that insurers keep saying they want but rarely achieve. When he talks about it, there's no apology for the ambition: "We started out by building a platform from the get-go."