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Tagged: itsm
9 resultsSort
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Company
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Company
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Legend
Ai · Saas · Enterprise
Serval
Serval is a San Francisco software company building an AI-native IT service management (ITSM) platform. Founded in 2024 by Jake Stauch and Alex McLeod, it lets IT teams describe workflows in plain English and turns them into executable, auditable automations - handling help desk tickets, just-in-time access, onboarding and offboarding. Customers report automating more than half of their IT tickets, and the company reached a reported $1 billion valuation roughly 18 months after launch, backed by Sequoia, Redpoint, General Catalyst and First Round.
serval · ai agents for itRead →
Executive · Operator · Founder
Tania Brown
Tania Brown is an ACCA-qualified executive and entrepreneur who serves as Area Vice President of APAC Strategic Customer Engagements (Elevate) at ServiceNow, the $13B+ enterprise cloud platform company. A digital and accounting leader with roots in venture capital, tech startups, and real estate, she has built a career spanning Brisbane, London, Melbourne, Singapore, and Sydney. Alongside her corporate career, she co-founded Jacq Leigh, a women's leather laptop bag brand launched in 2019 after noticing a gap in the market for functional, stylish bags designed for corporate women.
servicenow · apacRead →
Enterprise · Saas · Ai
ServiceNow
ServiceNow is the enterprise software company behind the Now Platform, a single cloud system that turns the messy, cross-departmental work of large organizations - IT tickets, HR cases, customer issues, security incidents - into digital workflows that can be automated. Founded in 2004 by Fred Luddy and now led by CEO Bill McDermott, the company has grown into one of the most valuable software firms in the world, generating over $13 billion in annual revenue and racing to embed agentic AI into every business process for the 8,000-plus enterprises and the vast majority of the Fortune 500 that run on it.
servicenow · enterprise softwareRead →
Ai · Enterprise · Saas
SymphonyAI
SymphonyAI builds vertical, industry-specific AI software that runs core workflows for demanding sectors - financial services, retail and CPG, manufacturing, media, and enterprise IT. Founded in 2017 by billionaire technologist Dr. Romesh Wadhwani and led by CEO Sanjay Dhawan, the Palo Alto company stitched together a string of startups and acquisitions into a single, profitable enterprise AI company built on its Eureka generative AI platform. With a roughly $500M revenue run rate, 2,000+ customers across some 40 countries, and around 2,300-2,500 employees, SymphonyAI sells ready-to-deploy AI rather than build-it-yourself tooling - and has openly signaled plans to go public.
enterprise ai · vertical aiRead →
Enterprise · Saas · Ai
BMC Software
BMC Software is a Houston-founded enterprise software company that builds the IT operations, service management, and mainframe automation tools that keep large organizations running. Founded in 1980 by three former Shell engineers, BMC has spent four decades turning the unglamorous work of keeping systems alive - monitoring, scheduling, patching, recovering - into automated, increasingly AI-driven products. Its flagship lines include Control-M (workload automation), the BMC AMI mainframe suite, and BMC Helix (service and operations management). Owned by KKR since 2018, BMC split into two focused companies, BMC and BMC Helix, in early 2025.
bmc software · mainframeRead →
Saas · Enterprise · Ai
Freshworks
Freshworks is a cloud-based business software company that builds easy-to-use customer service, IT service management and CRM tools for companies that found legacy enterprise software too complicated and too expensive. Founded in Chennai in 2010 as Freshdesk, it became the first India-born SaaS company to list on Nasdaq in 2021 and now serves tens of thousands of customers worldwide with an AI assistant, Freddy, woven through its products.
saas · customer-service-softwareRead →
Saas · Ai · Enterprise
Freshsales
Freshsales is the AI-powered CRM product from Freshworks (NASDAQ: FRSH), designed to help sales teams close deals faster without drowning in complexity. Built on the same philosophy that made Freshworks a $900M+ ARR public company - that business software should be delightfully simple - Freshsales combines lead scoring, built-in phone and chat, marketing automation, and Freddy AI into one platform starting at $9 per user per month. Over 67,000 businesses worldwide use Freshworks products, including NHS, Honda, Hugo Boss, and Cisco.
crm · sales-automationRead →
Executive · Operator · Advisor
Ayman Sayed
Ayman Sayed is President and CEO of BMC Software, the $2.3-billion enterprise software company serving 86% of the Forbes Global 50. He joined BMC in 2019 after senior roles at CA Technologies (President and Chief Product Officer) and Cisco (SVP, leading 2,500+ engineers). Under his tenure, BMC pivoted toward AI-driven IT automation under the 'Autonomous Digital Enterprise' framework, and in 2024 he announced a landmark split of BMC into two independent companies - one focused on mainframe software and one on digital services management.
bmc-software · enterprise-softwareRead →
Executive · Operator · Founder
Dennis Woodside
Dennis Woodside is the CEO and President of Freshworks, a Nasdaq-listed SaaS company serving 75,000 customers worldwide with AI-powered business software. A Cornell rower turned Stanford lawyer turned McKinsey consultant turned tech executive, he has spent two decades building and scaling iconic companies - leading Google's EMEA sales engine, running Motorola Mobility after its $12.5B acquisition by Google, scaling Dropbox from $250M to a $1B+ IPO, and betting on plant-based food at Impossible Foods before landing at Freshworks in 2022. Off the screen, he is a 15-time Ironman Triathlon finisher who qualified for the World Championship in Kona, Hawaii.
ceo · saasRead →