post-sales
(13)
UpdateAI
The AI notetaker that turned every customer call into a searchable, actionable record - and quietly became the brain behind Gainsight's push into agentic AI.
Velaris
Get complete visibility of every customer and process. Predict churn and expansion with AI-enriched intelligence. Orchestrate personalized customer journeys. All from one AI platform.
UpdateAI Beat Gong, Then Gainsight Bought It
The post-sales notetaker that customer success managers swore by went head-to-head with the giants, won a loyal following, and got absorbed into Gainsight's AI push in July 2025. Here is how a discovery interview turned into an acquisition.
UpdateAI Listened to Every Customer Call, Then Gainsight Bought It
The conversational-intelligence startup spent five years turning customer meetings into signal for post-sales teams. In July 2025 Gainsight acquired it to power Atlas, its agentic-AI bet, and put founder Josh Schachter in charge.
Velaris Wants to Fire the Spreadsheet Running Your Renewals
The London-and-Madrid startup landed as the only Visionary in Gartner's 2025 customer success ranking with a simple bet - that software should spot a shaky account before a human ever opens the health dashboard.
EverAfter
One branded hub for onboarding, adoption, QBRs and renewals, personalized per account and orchestrated by AI.
ClientSuccess
ClientSuccess is betting that the most important sale begins after the contract is signed - when onboarding, product use, human judgment and renewal risk finally have to live in the same room.
Cast.app
Automate your Customer Success. Drive onboarding, usage, & adoption. Minimize account & revenue churn. Influence renewals & revenue expansion. Stream referrals from promoters. Scale without scaling teams.
Arrows
Arrows builds AI-powered digital sales rooms and onboarding plans for HubSpot and Salesforce teams, turning messy CRM data into one shared page per deal so B2B companies close faster and keep customers happy.
OnRamp
OnRamp is a Boston-based B2B software company that builds a customer onboarding and engagement platform. Founded in 2020 by Paul Holder and Ross Lerner, it uses agentic AI, guided workflows, and a self-serve customer portal to help post-sales teams automate onboarding, accelerate time-to-value, and turn onboarding into a revenue driver. Customers including Qualia, AGS Health, and three Fortune 15 companies have reported onboarding-time reductions of up to 70%.
Gainsight
Gainsight is a San Francisco-based enterprise software company that pioneered the customer success software category. Its platform helps B2B and SaaS companies retain customers, drive product adoption, and grow recurring revenue by unifying customer data, surfacing account health and churn risk, and orchestrating the post-sale journey. Founded in 2009 and led for over a decade by Nick Mehta, Gainsight serves more than 2,000 companies and, following its 2020 majority acquisition by Vista Equity Partners at a $1.1 billion valuation, has moved aggressively into human-first, agentic AI with products spanning customer success, product experience, communities, education, and its Staircase AI customer intelligence layer.
Pylon
Pylon is the AI-native customer support platform built specifically for B2B companies. It unifies tickets across Slack Connect, Microsoft Teams, Discord, email, and in-app chat into a single inbox, automates routine work with AI agents, and surfaces account-level intelligence for post-sales teams. Backed by a16z, Bain Capital Ventures, General Catalyst, and Y Combinator.
John Gleeson
John Gleeson is the Founder and General Partner of Success Venture Partners, a $10M seed-stage venture firm in San Francisco laser-focused on the post-sales customer success space. A Canadian-born operator who scaled customer success from $1M to $300M+ ARR at KeepTruckin (now Motive), John built the world's largest Customer Success Meetup communities in San Francisco and New York before turning his practitioner network into a differentiated LP base of over 87 Chief Customer Officers from companies like Slack, GitHub, Braze, and Notion. He bets on founders who are obsessively close to their customers, treating customer success not as a support function but as the primary engine of enterprise value.