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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

post-sales

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UpdateAI Beat Gong, Then Gainsight Bought It
Ai · Saas · Enterprise

UpdateAI Beat Gong, Then Gainsight Bought It

The post-sales notetaker that customer success managers swore by went head-to-head with the giants, won a loyal following, and got absorbed into Gainsight's AI push in July 2025. Here is how a discovery interview turned into an acquisition.

updateai · customer-successRead →
Story
UpdateAI Listened to Every Customer Call, Then Gainsight Bought It
Ai · Saas · Enterprise

UpdateAI Listened to Every Customer Call, Then Gainsight Bought It

The conversational-intelligence startup spent five years turning customer meetings into signal for post-sales teams. In July 2025 Gainsight acquired it to power Atlas, its agentic-AI bet, and put founder Josh Schachter in charge.

updateai · gainsightRead →
Story
Velaris Wants to Fire the Spreadsheet Running Your Renewals
Ai · Saas · Enterprise

Velaris Wants to Fire the Spreadsheet Running Your Renewals

The London-and-Madrid startup landed as the only Visionary in Gartner's 2025 customer success ranking with a simple bet - that software should spot a shaky account before a human ever opens the health dashboard.

velaris · customer-successRead →