bpo
(18)
Tech Mahindra
The Mahindra Group's software arm turned a British Telecom side project and a rescued fraud case into a 148,000-person, 90-country IT services house - now betting the next chapter on agentic AI.
TCN
For 25 years, a self-funded company in southern Utah has quietly wired the phone lines of collections agencies, hospitals and call centers - no contracts, no venture money, and a stubborn belief that AI should help agents, not fire them.
Yellow.ai Is Going Public To Buy The Call Centers It Wants To Replace
The Bangalore-born, San Mateo-based agentic AI company is merging with Bluerock Acquisition Corp in a deal valuing it near $550 million - then spending the proceeds on the human-run BPO firms its software is designed to automate.
Retell AI Built a $60M Business on 5 Cents a Minute
The YC-backed voice startup raised about $5 million, then rode 650% growth to a $60 million run rate - selling AI phone agents by the minute while Microsoft, Salesforce and Cresta chase the same calls.
Knowmax
An AI knowledge management platform that gives customer experience teams one place to find, follow and share the right answer across every channel.
Humoniq
Humoniq is an AI-native contact center built for the travel and transport industries. Its voice and text AI agents, backed by human oversight, plug directly into airline and travel operations systems like NDC and GDS to handle everything from baggage questions to disrupted-trip rebookings. When a flight cancels, Humoniq's outbound voice agents can even call the airline, sit through the IVR, secure a waiver, and text the traveler a fresh boarding pass. Founded in 2025 by the team behind Flightfox (YC S12), the company is part of Y Combinator's Summer 2025 batch.
Staffinc Group
Staffinc Group is an Indonesian tech-enabled workforce solutions company (formerly Sampingan) that helps businesses recruit, deploy and manage large, distributed frontline and blue-collar teams. It combines an outsourcing/manpower service with a cloud HR software suite - covering recruitment, attendance, shift management, payroll, performance tracking and earned wage access - drawing on a pool of more than 1.5 million pre-vetted workers across 350+ cities in Indonesia.
Exypnox Inc.
Exypnox Inc. is a Philippines-based business process outsourcing firm that builds dedicated, all-Filipino support teams for US-based software and technology companies. It handles customer support, technical support, accounting, payroll, compliance, and business development so that lean tech firms can scale operations at lower cost while keeping quality high. Founded in 2020 by former Boostlingo operations leader Francis Barte, Exypnox positions itself as a people-first outsourcing partner focused on long-term client retention and employee growth.
Go2
Go2 is an AI-powered remote staffing and workforce management company that hires, trains, and manages frontline support teams for businesses on a subscription basis. Founded in 2016 by Scott Moran, it pairs a global talent pool - drawn from more than 50 countries - with a software platform that uses data and AI to match workers to employers on skills, work style and cultural fit, then tracks productivity and coaching after placement. The dual model lets Go2 operate as both a staffing provider and a workforce-data platform, with AI capabilities first developed in its Cowork initiative now being rolled back into Go2 for a fall product launch.
ModSquad
ModSquad is a Sacramento-based digital engagement company that provides on-demand customer support, content moderation, trust and safety, community management, and social media services for global brands. Founded in 2007 as Metaverse Mod Squad, it built a distributed network of vetted freelance moderators - called Mods - spread across 90+ countries and 55+ languages, letting clients scale coverage up and down without the overhead of a traditional call center. Its clients range from game studios and children's entertainment to e-commerce, media, and the U.S. Department of State.
Thoth AI
Thoth AI is a Singapore-headquartered global AI data solutions company that builds the high-quality datasets, evaluation frameworks, and human-in-the-loop operations that production AI systems depend on. Spanning 200+ languages and 100+ countries, it handles data collection and annotation across images, video, 3D point cloud, text, and audio, along with RLHF, model evaluation, content moderation, and multilingual customer experience for teams building LLMs, VLMs, multimodal systems, and applied AI like robotics.
Marty Sarim
Marty Massih Sarim is the President of Sanas, a real-time speech AI platform that modulates accents and eliminates background noise for contact center agents globally. An Afghan refugee who came to the US in the early 1980s and started his career at 18 as a call center agent, Sarim brings over 25 years of BPO and contact center industry expertise to Sanas. He is also Co-Founder and General Partner at Carya Venture Partners, a $20M micro-fund focused on deep tech and enterprise AI, and founder of the Moe123 Scholarship Fund, which has awarded $125,000+ to high school seniors in the Minneapolis area.
Sanas
Sanas builds real-time speech understanding AI for contact centers - accent translation, language translation, noise cancellation and speech enhancement that runs live on a call without losing the speaker's voice or emotion.
Expedock
Expedock is a San Francisco-based AI and tech-enabled BPO platform for freight forwarders and logistics providers. It pulls structured data out of messy shipping paperwork - invoices, packing lists, statements - and pairs the automation with offshore operators so freight teams can move faster without growing headcount.
Wing Assistant
Wing Assistant is a managed virtual assistant marketplace that pairs businesses with dedicated, vetted remote professionals to handle recurring administrative, sales, marketing, and operational tasks. Founded in 2018 and headquartered in Berkeley, California, Wing combines a proprietary AI-enhanced supervision platform with human assistants - covering everything from executive support and social media management to lead generation and customer success. With over 50,000 customers globally and assistants operating across 8 countries, Wing positions itself as a cost-effective alternative to in-house hires, offering dedicated (not shared) assistants starting at $699/month.
Eric Zhang
Eric Zhang is the Chief Executive Officer of Thoth AI, a Singapore-headquartered global AI data solutions company with R&D operations in Silicon Valley. Under his leadership, Thoth AI powers frontier AI models for some of the world's leading AI labs by providing high-quality training data, RLHF workflows, model evaluation, and multilingual customer experience services across 170+ countries in 200+ languages. Zhang operates at the intersection of AI safety, responsible deployment, and global scale - building the human infrastructure that makes AI smarter, safer, and culturally aware.
Francis Barte
Francis Cruz Barte is the Chief Executive Officer of Exypnox Inc., a Philippines-based business process outsourcing company that partners exclusively with US-based software companies to build high-impact, cost-efficient remote teams. Operating out of San Francisco and Bonifacio Global City in Taguig, Metro Manila, Francis built Exypnox around a singular premise: that Filipino talent, properly organized and empowered, can rival any global workforce. With a background spanning BPO operations, enterprise sales, and regional management at companies like Boostlingo, he now leads a 75-person team delivering customer support, technical support, HR management, accounting, payroll, and business development services to fast-scaling US tech firms.
Venkat Bhat
Venkat Bhat is the CEO and founder of VentureSoft Global, an $80 million IT services and consulting firm headquartered in Pleasanton, California. Founded in 1996, VentureSoft has grown to serve over 300 clients - from startups to Fortune 500 companies including Tesla, Nike, Intuit, and Citigroup - across data & AI, cybersecurity, cloud, ERP/CRM, and managed services. With offices in North America, Dubai, and Bengaluru, Bhat has built a global delivery model that blends deep technical expertise with business transformation, and is now steering the company into the era of generative AI and enterprise AI platforms.