Ashraf Karim is Senior Vice President of Connected Customer Experiences & Technology at ServiceNow, where he leads the charge on transforming how enterprises engage customers through AI-powered digital workflows. With over two decades spanning engineering, product management, and executive leadership at Google, PayPal, Affirm, and Cisco, Karim bridges the gap between deep technical fluency and strategic business thinking. He is known for championing simplicity-first design, advocating that reducing cognitive load at every customer touchpoint is the defining discipline of great product leadership.
Anand Tharanathan is Group Vice President and Global Head of Product Research and Insights at ServiceNow, where he leads end-to-end user research and AI trust initiatives for one of enterprise software's fastest-growing platforms. With a Ph.D. in Experimental Psychology, an MBA from Northwestern's Kellogg School, and a career that runs from Honeywell's aerospace labs through Facebook to the frontier of enterprise AI, he bridges rigorous science and product craft at scale. His current focus on building trust in generative AI systems puts him at the intersection of human factors research and the most pressing question in enterprise technology.
Diya Mathew is a Senior Manager for Customer Engagement Strategy in the Office of the President & COO at ServiceNow, the enterprise cloud platform company valued at over $100 billion. A graduate of Duke University's Fuqua School of Business and NIT Tiruchirappalli, she brings a rare blend of technical depth and strategic acumen forged across Cisco, Deloitte Consulting, Meta, and now ServiceNow. Based in San Francisco, she works at the intersection of executive strategy, customer engagement, and enterprise operations.
Eric Bensley is VP of Product Marketing - CRM at ServiceNow, bringing over 25 years of experience in CRM solutions and enterprise software marketing. A self-described 'recovering perfectionist' and introvert who built product marketing functions at Citrix, Salesforce, and Asana before joining ServiceNow, he is known for translating complex enterprise platforms into crisp, sticky messaging - and for believing that great leaders grow people, not just products.
Gavin King is VP of Portfolio Marketing at ServiceNow, where he connects the platform's sprawling product launches, AI vision, and strategic narrative into one coherent story. After 25 years at Microsoft - including a stint as Chief of Staff to CEO Satya Nadella - he brings a rare combination of brand-scaling experience, executive proximity, and B2B marketing depth to one of enterprise tech's most ambitious growth stories.
Justine Davis is the VP of Developer Marketing, Community, and Developer Relations at ServiceNow, where she oversees a developer community of more than one million members and shapes the narrative of ServiceNow as a global developer platform. With roots in digital marketing and a career arc that ran through Hotwire, Atlassian (over nine years), and Postman, she has built a reputation for translating complex technical products into language that resonates with developers and enterprise buyers alike. Based in Scottsdale, Arizona, she is known for her candid takes on developer marketing, her emphasis on showing rather than telling, and her belief that DevRel and Developer Marketing are two sides of the same coin.
Keigo Okumura is Vice President of Marketing at ServiceNow Japan, bringing over two decades of marketing leadership across enterprise technology giants including Oracle, Adobe, Dell Technologies, and Citrix. Based in Japan, he oversees marketing strategy for ServiceNow's Japan region, helping drive the AI-powered workflow platform's expansion in one of the world's most demanding enterprise markets. His career arc - from systems engineer at Hitachi Solutions to VP at a $13B+ cloud company - reflects a rare blend of technical grounding and strategic marketing acumen.
Laura McCullough is VP of Brand Strategy & Creative at ServiceNow, the $13B enterprise AI platform company. She leads the creative vision behind one of B2B tech's most distinctive brand identities, including the blockbuster campaign featuring Idris Elba as a ServiceNow brand ambassador. Before ServiceNow, she spent nearly two decades at Ogilvy, rising from junior account work to Senior Partner managing global accounts for Cisco, IBM, and CDW.
Matt Lombardi is the Global Vice President of Customer Experience at ServiceNow, where he leads the company's CX strategy for one of enterprise software's fastest-growing platforms. With over 17 years in business management and 9+ years specializing in customer experience, he has built and scaled CX programs across Fortune 500 companies including ADP and SAP Concur. In 2025, he was named to the Forbes World's Most Influential CMOs list, recognized for his work connecting customer satisfaction metrics directly to retention and revenue growth.
Meaghan Moore is the Group Vice President of Global Partner Marketing at ServiceNow, where she leads a 50-person team responsible for partner acquisition, retention, and enablement across a global ecosystem pushing toward 10,000 partners. A decade-plus honoree on CRN's Top 100 Women in the Channel, she previously led a $6B partner ecosystem at SAP and held VP-level channel roles at HP. Known for marrying emotional storytelling with data-driven B2B strategy, Moore has transformed ServiceNow's partner marketing from a support function into a core growth engine, co-architecting go-to-market plans that place partners at the center rather than the fringe.
Peter Russo is VP of Core Business Workflows, Product & Solution Marketing at ServiceNow, where he leads go-to-market strategy for the platform's finance, supply chain, and creator workflow product lines. A seasoned technology marketing executive with roots in SAP and Oracle, he has spent his career helping enterprise software companies articulate the value of complex platforms to buyers who care about outcomes, not features. Based in Austin, TX, he is known in the industry for championing the 'beyond ERP' narrative and for helping ServiceNow stake its claim in the mid-market with the 2025 Core Business Suite launch.
Ranga Mohan is a technology executive with roughly two decades of experience building digital platforms at the intersection of engineering and go-to-market strategy. Currently VP of Digital Technology (GTM-Marketing) at ServiceNow, he joined the Santa Clara-based enterprise cloud leader in 2025 after five years as VP of Digital Technology & International at 7-Eleven, where he led the construction of a global convenience tech platform. Earlier stints at Capital One - where he helped create the industry's first online-only mortgage pre-approval experience - and Bank of America shaped his deep fluency in scaling digital customer experiences inside large, complex organizations.
Samantha Mah is VP of Strategic Partnerships and Growth at ServiceNow, the $13B+ enterprise cloud platform company headquartered in Santa Clara. Based in Toronto, she leads the charge on unlocking organizational potential by eliminating manual, repetitive work through intelligent digital workflows. With a Six Sigma Master Black Belt background and a career that spans Xerox and ServiceNow, she brings process-excellence discipline to the art of enterprise partnerships. She also serves in the Office of the CDIO as Senior Director, Customer Advocate - bridging the gap between technology capability and human impact.
Sean Regan is SVP of Product and Solutions Marketing at ServiceNow, the enterprise cloud platform reshaping how work gets done. With a career that spans Atlassian, Symantec, and DocuSign, he is one of the sharper B2B marketing minds in Silicon Valley - someone who built product marketing orgs from scratch and is now helping position ServiceNow's AI-native platform at the frontier of autonomous enterprise work. He also founded Deviate Partners in 2014, an advisory firm where he advises and invests in tech companies.
Alert Enterprise is a Fremont, California-based software company that converges cyber security, physical security and identity management on a single SaaS platform. Its Guardian suite — now extended with AI agents on ServiceNow — automates who gets through which door, server, and substation across airports, utilities, banks, hospitals and Fortune 500 workplaces.
Sydney Williams is Vice President of Global Brand Marketing at ServiceNow, where she oversees the company's global marketing and communications across creative, content, media, and events. An award-winning marketing leader with over two decades of experience, she has shaped the brand voices of iconic organizations including General Electric, The Walt Disney Company, and JPMorgan Chase, and now steers ServiceNow's push to put AI to work for people.
Tania Brown is an ACCA-qualified executive and entrepreneur who serves as Area Vice President of APAC Strategic Customer Engagements (Elevate) at ServiceNow, the $13B+ enterprise cloud platform company. A digital and accounting leader with roots in venture capital, tech startups, and real estate, she has built a career spanning Brisbane, London, Melbourne, Singapore, and Sydney. Alongside her corporate career, she co-founded Jacq Leigh, a women's leather laptop bag brand launched in 2019 after noticing a gap in the market for functional, stylish bags designed for corporate women.
Brendan O'Connor co-founded AppOmni in 2018 after a decade as Salesforce's Chief Security Officer and a stint as Security CTO at ServiceNow. Frustrated by the lack of proper tooling to secure enterprise SaaS environments, he built the solution he wished he'd had. AppOmni pioneered the SaaS Security Posture Management (SSPM) category, raised over $202 million in funding, protects more than 100 million SaaS user accounts, and counts 25% of the Fortune 100 among its customers. O'Connor now serves as Chief Strategy Officer and Co-Founder.
Bill McDermott is the Chairman and CEO of ServiceNow, the enterprise cloud platform company serving nearly 90% of the Fortune 500. After 17 years at Xerox and 17 more at SAP - where he grew market cap from $39 billion to over $156 billion as its first American-born CEO - he joined ServiceNow in 2019 and has since tripled revenues, crossing $10 billion without a single acquisition of revenue or round of layoffs. A self-made entrepreneur who bought a deli at 16, he distills his philosophy into one word: trust.
Joe Eandi is a General Partner and Co-Founder of Cyber Mentor Fund, a mentorship-driven early-stage venture fund exclusively focused on cybersecurity startups. A former attorney turned tech executive turned founder turned investor, Eandi brings an unusually wide arc to his work: he started as a corporate lawyer at Wilson Sonsini, served as General Counsel at Inktomi through its Yahoo acquisition, spent seven years as SVP and GM at LiveOps, founded and ran BrightPoint Security (acquired by ServiceNow in 2016), and then co-founded Cyber Mentor Fund in 2018 alongside Tim Eades. CMF deploys $100K-$5M from pre-seed through Series A into cybersecurity startups, with over 35 portfolio companies, three unicorns, and four successful exits including Okera (Databricks), Revelstoke (Arctic Wolf), Message Control (Mimecast), and LeakSignal (F5).
Shrey Sharma is the CEO and co-founder of Cyntexa, one of the fastest-growing Salesforce and ServiceNow consulting firms globally, and founder of S2 Labs, Rajasthan's first Salesforce training institute. Known in the Salesforce ecosystem as 'Salesforce Hulk,' he became the world's youngest Salesforce MVP in 2019 while still in college. Starting from a basement in Jaipur with five friends and minimal capital in 2018, he grew Cyntexa to 400+ employees with 200% year-over-year revenue growth and an estimated annual revenue exceeding $83 million. Through his YouTube channel and S2 Labs, he has trained over 100,000 Salesforce professionals worldwide, and now leads Cyntexa's push into AI agents and Agentforce implementations.
Vijay Gopineedi is the CEO and serial entrepreneur behind Rootshell Inc, a Santa Clara-based IT consulting firm he has led since 2010. Starting his career as a software developer in 1999, he went on to found EZ Info Systems, consult at PwC and Deloitte, and eventually build Rootshell into a ~93-person global IT services company specializing in CPQ, ServiceNow, Salesforce, DevOps, and digital transformation. He is also an early investor in Deepfactor, the developer application security platform acquired by Cisco in August 2024.
Vina D'Souza is the Chief Executive Officer and President of WalkWater Technologies, a San Jose-based IT services and cloud solutions firm she leads with over two decades of experience in technology recruiting and enterprise services. Under her leadership, WalkWater has grown into an Oracle Gold Partner with 58 employees, specializing in Oracle Fusion Cloud, ServiceNow, ERP systems, cloud migration, and IT staff augmentation for clients across healthcare, finance, manufacturing, and the non-profit sector.
Douglas Leone is an Italian-born American billionaire venture capitalist and former Global Managing Partner of Sequoia Capital, one of the most storied VC firms in Silicon Valley history. He joined Sequoia in 1988 after stints at Sun Microsystems, HP, and Prime Computer, rose to Managing Partner in 1996, and led the firm's global expansion into China and India. With investments spanning ServiceNow, RingCentral, Nubank, Medallia, and Wiz, Leone helped shape the modern cloud and enterprise software landscape. He stepped back from the senior operational role in 2022 but remains a general partner. As of late 2025, his net worth is estimated at $10.8 billion.
Pat Grady is co-steward of Sequoia Capital, one of Silicon Valley's most legendary venture capital firms. Since joining Sequoia in 2007 at age 24 as the youngest hire in the firm's history, he has led growth-stage investments in generational companies including OpenAI, ServiceNow, Snowflake, and Zoom - a portfolio exceeding $250 billion in combined market capitalization. A Wyoming native who worked as a roofer to pay for college, Grady now shapes the future of technology as co-leader of Sequoia alongside Alfred Lin, focusing heavily on AI and enterprise software innovation.
Brian Solis is a digital anthropologist, 9x bestselling author, and Head of Global Innovation at ServiceNow who has spent three decades decoding how emerging technology reshapes business and human behavior. He coined 'Digital Darwinism,' co-created The Conversation Prism (one of the internet's first viral infographics), and has advised Oprah, Shaq, Ashton Kutcher, and more than 1,000 startups. His 2024 book Mindshift challenges leaders to move from efficiency-first thinking to curiosity-driven reinvention in an AI-first world.