Tagged: servicenow
30 results
Cascade AI
Cascade AI is a Bellevue/Seattle-based startup building an agentic AI platform for HR and IT operations. Its AI teammates sit across systems of record like Workday, ADP, UKG and ServiceNow to answer employee questions and resolve requests across benefits, leave, compensation, policy and IT - executing workflows in real time rather than just surfacing information. Founded in 2022 by former Microsoft engineers Ana-Maria Constantin and Pulak Goyal, the company raised a $3.75M seed round led by Gradient, Google's AI-focused venture fund, and says customers see roughly a 50% drop in HR ticket volume after deployment.
A Billion Dollars Walks Into a Marketplace and Asks AI to Behave
On May 6, 2026, at its Knowledge 2026 conference in Las Vegas, ServiceNow announced that its transactions through AWS Marketplace had surpassed $1 billion, a milestone the company framed as proof that enterprises have moved from experimenting with AI to operationalizing it at scale. Alongside the number, ServiceNow and AWS unveiled a platform expansion that pairs the ServiceNow AI Control Tower with Amazon Bedrock AgentCore to give mutual customers a single governance architecture for deploying, auditing, and scaling AI agents across security, IT operations, and telecommunications workflows.
Fred Luddy
Fred Luddy is the software engineer who founded ServiceNow in 2004, two weeks before his 50th birthday, starting with a single laptop after losing a $35 million fortune in the Peregrine Systems accounting fraud. Originally launched as Glidesoft, the company grew into a cloud workflow giant worth well over $100 billion. A self-taught programmer who dropped out of Indiana University, Luddy served as ServiceNow CEO until 2011, then steered product and an advisory role. He later gave $60 million to Indiana University, whose computing school now bears his name, and turned to philanthropy in rare childhood genetic disease and spreadsheet innovation.
Diya Mathew
Diya Mathew is a Senior Manager for Customer Engagement Strategy in the Office of the President & COO at ServiceNow, the enterprise cloud platform company valued at over $100 billion. A graduate of Duke University's Fuqua School of Business and NIT Tiruchirappalli, she brings a rare blend of technical depth and strategic acumen forged across Cisco, Deloitte Consulting, Meta, and now ServiceNow. Based in San Francisco, she works at the intersection of executive strategy, customer engagement, and enterprise operations.
Tania Brown
Tania Brown is an ACCA-qualified executive and entrepreneur who serves as Area Vice President of APAC Strategic Customer Engagements (Elevate) at ServiceNow, the $13B+ enterprise cloud platform company. A digital and accounting leader with roots in venture capital, tech startups, and real estate, she has built a career spanning Brisbane, London, Melbourne, Singapore, and Sydney. Alongside her corporate career, she co-founded Jacq Leigh, a women's leather laptop bag brand launched in 2019 after noticing a gap in the market for functional, stylish bags designed for corporate women.
Samantha Mah
Samantha Mah is VP of Strategic Partnerships and Growth at ServiceNow, the $13B+ enterprise cloud platform company headquartered in Santa Clara. Based in Toronto, she leads the charge on unlocking organizational potential by eliminating manual, repetitive work through intelligent digital workflows. With a Six Sigma Master Black Belt background and a career that spans Xerox and ServiceNow, she brings process-excellence discipline to the art of enterprise partnerships. She also serves in the Office of the CDIO as Senior Director, Customer Advocate - bridging the gap between technology capability and human impact.
Laura McCullough
Laura McCullough is VP of Brand Strategy & Creative at ServiceNow, the $13B enterprise AI platform company. She leads the creative vision behind one of B2B tech's most distinctive brand identities, including the blockbuster campaign featuring Idris Elba as a ServiceNow brand ambassador. Before ServiceNow, she spent nearly two decades at Ogilvy, rising from junior account work to Senior Partner managing global accounts for Cisco, IBM, and CDW.
Keigo Okumura
Keigo Okumura is Vice President of Marketing at ServiceNow Japan, bringing over two decades of marketing leadership across enterprise technology giants including Oracle, Adobe, Dell Technologies, and Citrix. Based in Japan, he oversees marketing strategy for ServiceNow's Japan region, helping drive the AI-powered workflow platform's expansion in one of the world's most demanding enterprise markets. His career arc - from systems engineer at Hitachi Solutions to VP at a $13B+ cloud company - reflects a rare blend of technical grounding and strategic marketing acumen.
Gavin King
Gavin King is VP of Portfolio Marketing at ServiceNow, where he connects the platform's sprawling product launches, AI vision, and strategic narrative into one coherent story. After 25 years at Microsoft - including a stint as Chief of Staff to CEO Satya Nadella - he brings a rare combination of brand-scaling experience, executive proximity, and B2B marketing depth to one of enterprise tech's most ambitious growth stories.
Eric Bensley
Eric Bensley is VP of Product Marketing - CRM at ServiceNow, bringing over 25 years of experience in CRM solutions and enterprise software marketing. A self-described 'recovering perfectionist' and introvert who built product marketing functions at Citrix, Salesforce, and Asana before joining ServiceNow, he is known for translating complex enterprise platforms into crisp, sticky messaging - and for believing that great leaders grow people, not just products.
When the Workflow Met watsonx: Two Giants Go Hunting for AI's Missing Foundation
On June 11, 2026, ServiceNow and IBM announced an expanded multi-year collaboration aimed at clearing two of the biggest obstacles to enterprise AI at scale: brittle legacy applications and ungoverned, AI-unready data. The companies will deliver joint solutions across three pillars — application modernization, enterprise data governance, and autonomous infrastructure operations — pairing the ServiceNow AI Platform with IBM tools including IBM Bob, watsonx.data, Red Hat Ansible, Instana, and HashiCorp Terraform and Vault. The solutions are expected in the second half of 2026.
Rootshell Inc
Rootshell Inc is a Santa Clara-based IT consulting and solutions company founded in 2000 that helps enterprises navigate digital transformation. It pairs Silicon Valley delivery with offshore centers in India to provide CRM, CPQ, SAP, ServiceNow, Salesforce, DevOps and managed services, plus its own platforms (Subcontract.com, Howtube, CricFantasy). Led by serial entrepreneur Vijay Gopineedi, the ~93-person firm serves clients across the US, India, Singapore and the Middle East under the tagline 'Excellent Delivered.'
ServiceNow Knowledge 2026: The Blueprint for Agentic Business
At ServiceNow's Knowledge 2026 conference, product chief Amit Zavery and a roster of executives, partners, and customers lay out the company's blueprint for the 'agentic business' — an enterprise architecture in which AI agents sense data, decide with business context, act through workflows, and secure every identity, all on a single governed platform. The keynote spans live demos with CVS Health (building a pet-insurance app via 'vibe coding,' an autonomous HR role-transfer, and a coordinated 'autonomous workforce' resolving software-license spikes), a partnership expansion with Google Cloud, and a security push built on the Armis and Veza acquisitions, all anchored by ServiceNow's Context Engine and AI Control Tower.
ServiceNow
ServiceNow is the enterprise software company behind the Now Platform, a single cloud system that turns the messy, cross-departmental work of large organizations - IT tickets, HR cases, customer issues, security incidents - into digital workflows that can be automated. Founded in 2004 by Fred Luddy and now led by CEO Bill McDermott, the company has grown into one of the most valuable software firms in the world, generating over $13 billion in annual revenue and racing to embed agentic AI into every business process for the 8,000-plus enterprises and the vast majority of the Fortune 500 that run on it.
WalkWater Technologies
WalkWater Technologies is a San Jose-based IT services and consulting firm founded in 2010. It began as an ERP and CRM system integrator specializing in Oracle, SAP, Workday, and Salesforce, and has grown into a cloud-first practice spanning cloud migration, AI/ML, data analytics, ServiceNow, and Oracle Cloud IoT. An Oracle Gold Partner and Google Cloud partner, WalkWater helps enterprises 'make the cloud yours' by ingesting, curating, visualizing, and monetizing data as a strategic asset.
Ashraf Karim
Ashraf Karim is Senior Vice President of Connected Customer Experiences & Technology at ServiceNow, where he leads the charge on transforming how enterprises engage customers through AI-powered digital workflows. With over two decades spanning engineering, product management, and executive leadership at Google, PayPal, Affirm, and Cisco, Karim bridges the gap between deep technical fluency and strategic business thinking. He is known for championing simplicity-first design, advocating that reducing cognitive load at every customer touchpoint is the defining discipline of great product leadership.
Anand Tharanathan
Anand Tharanathan is Group Vice President and Global Head of Product Research and Insights at ServiceNow, where he leads end-to-end user research and AI trust initiatives for one of enterprise software's fastest-growing platforms. With a Ph.D. in Experimental Psychology, an MBA from Northwestern's Kellogg School, and a career that runs from Honeywell's aerospace labs through Facebook to the frontier of enterprise AI, he bridges rigorous science and product craft at scale. His current focus on building trust in generative AI systems puts him at the intersection of human factors research and the most pressing question in enterprise technology.
Justine Davis
Justine Davis is the VP of Developer Marketing, Community, and Developer Relations at ServiceNow, where she oversees a developer community of more than one million members and shapes the narrative of ServiceNow as a global developer platform. With roots in digital marketing and a career arc that ran through Hotwire, Atlassian (over nine years), and Postman, she has built a reputation for translating complex technical products into language that resonates with developers and enterprise buyers alike. Based in Scottsdale, Arizona, she is known for her candid takes on developer marketing, her emphasis on showing rather than telling, and her belief that DevRel and Developer Marketing are two sides of the same coin.
Matt Lombardi
Matt Lombardi is the Global Vice President of Customer Experience at ServiceNow, where he leads the company's CX strategy for one of enterprise software's fastest-growing platforms. With over 17 years in business management and 9+ years specializing in customer experience, he has built and scaled CX programs across Fortune 500 companies including ADP and SAP Concur. In 2025, he was named to the Forbes World's Most Influential CMOs list, recognized for his work connecting customer satisfaction metrics directly to retention and revenue growth.
Meaghan Moore
Meaghan Moore is the Group Vice President of Global Partner Marketing at ServiceNow, where she leads a 50-person team responsible for partner acquisition, retention, and enablement across a global ecosystem pushing toward 10,000 partners. A decade-plus honoree on CRN's Top 100 Women in the Channel, she previously led a $6B partner ecosystem at SAP and held VP-level channel roles at HP. Known for marrying emotional storytelling with data-driven B2B strategy, Moore has transformed ServiceNow's partner marketing from a support function into a core growth engine, co-architecting go-to-market plans that place partners at the center rather than the fringe.
Peter Russo
Peter Russo is VP of Core Business Workflows, Product & Solution Marketing at ServiceNow, where he leads go-to-market strategy for the platform's finance, supply chain, and creator workflow product lines. A seasoned technology marketing executive with roots in SAP and Oracle, he has spent his career helping enterprise software companies articulate the value of complex platforms to buyers who care about outcomes, not features. Based in Austin, TX, he is known in the industry for championing the 'beyond ERP' narrative and for helping ServiceNow stake its claim in the mid-market with the 2025 Core Business Suite launch.
Ranga Mohan
Ranga Mohan is a technology executive with roughly two decades of experience building digital platforms at the intersection of engineering and go-to-market strategy. Currently VP of Digital Technology (GTM-Marketing) at ServiceNow, he joined the Santa Clara-based enterprise cloud leader in 2025 after five years as VP of Digital Technology & International at 7-Eleven, where he led the construction of a global convenience tech platform. Earlier stints at Capital One - where he helped create the industry's first online-only mortgage pre-approval experience - and Bank of America shaped his deep fluency in scaling digital customer experiences inside large, complex organizations.
Sean Regan
Sean Regan is SVP of Product and Solutions Marketing at ServiceNow, the enterprise cloud platform reshaping how work gets done. With a career that spans Atlassian, Symantec, and DocuSign, he is one of the sharper B2B marketing minds in Silicon Valley - someone who built product marketing orgs from scratch and is now helping position ServiceNow's AI-native platform at the frontier of autonomous enterprise work. He also founded Deviate Partners in 2014, an advisory firm where he advises and invests in tech companies.
Alert Enterprise
Alert Enterprise is a Fremont, California-based software company that converges cyber security, physical security and identity management on a single SaaS platform. Its Guardian suite — now extended with AI agents on ServiceNow — automates who gets through which door, server, and substation across airports, utilities, banks, hospitals and Fortune 500 workplaces.
Sydney Williams
Sydney Williams is Vice President of Global Brand Marketing at ServiceNow, where she oversees the company's global marketing and communications across creative, content, media, and events. An award-winning marketing leader with over two decades of experience, she has shaped the brand voices of iconic organizations including General Electric, The Walt Disney Company, and JPMorgan Chase, and now steers ServiceNow's push to put AI to work for people.
Brendan O'Connor
Brendan O'Connor co-founded AppOmni in 2018 after a decade as Salesforce's Chief Security Officer and a stint as Security CTO at ServiceNow. Frustrated by the lack of proper tooling to secure enterprise SaaS environments, he built the solution he wished he'd had. AppOmni pioneered the SaaS Security Posture Management (SSPM) category, raised over $202 million in funding, protects more than 100 million SaaS user accounts, and counts 25% of the Fortune 100 among its customers. O'Connor now serves as Chief Strategy Officer and Co-Founder.
Bill McDermott
Bill McDermott is the Chairman and CEO of ServiceNow, the enterprise cloud platform company serving nearly 90% of the Fortune 500. After 17 years at Xerox and 17 more at SAP - where he grew market cap from $39 billion to over $156 billion as its first American-born CEO - he joined ServiceNow in 2019 and has since tripled revenues, crossing $10 billion without a single acquisition of revenue or round of layoffs. A self-made entrepreneur who bought a deli at 16, he distills his philosophy into one word: trust.
Joe Eandi
Joe Eandi is a General Partner and Co-Founder of Cyber Mentor Fund, a mentorship-driven early-stage venture fund exclusively focused on cybersecurity startups. A former attorney turned tech executive turned founder turned investor, Eandi brings an unusually wide arc to his work: he started as a corporate lawyer at Wilson Sonsini, served as General Counsel at Inktomi through its Yahoo acquisition, spent seven years as SVP and GM at LiveOps, founded and ran BrightPoint Security (acquired by ServiceNow in 2016), and then co-founded Cyber Mentor Fund in 2018 alongside Tim Eades. CMF deploys $100K-$5M from pre-seed through Series A into cybersecurity startups, with over 35 portfolio companies, three unicorns, and four successful exits including Okera (Databricks), Revelstoke (Arctic Wolf), Message Control (Mimecast), and LeakSignal (F5).
Shrey Sharma
Shrey Sharma is the CEO and co-founder of Cyntexa, one of the fastest-growing Salesforce and ServiceNow consulting firms globally, and founder of S2 Labs, Rajasthan's first Salesforce training institute. Known in the Salesforce ecosystem as 'Salesforce Hulk,' he became the world's youngest Salesforce MVP in 2019 while still in college. Starting from a basement in Jaipur with five friends and minimal capital in 2018, he grew Cyntexa to 400+ employees with 200% year-over-year revenue growth and an estimated annual revenue exceeding $83 million. Through his YouTube channel and S2 Labs, he has trained over 100,000 Salesforce professionals worldwide, and now leads Cyntexa's push into AI agents and Agentforce implementations.
Vijay Gopineedi
Vijay Gopineedi is the CEO and serial entrepreneur behind Rootshell Inc, a Santa Clara-based IT consulting firm he has led since 2010. Starting his career as a software developer in 1999, he went on to found EZ Info Systems, consult at PwC and Deloitte, and eventually build Rootshell into a ~93-person global IT services company specializing in CPQ, ServiceNow, Salesforce, DevOps, and digital transformation. He is also an early investor in Deepfactor, the developer application security platform acquired by Cisco in August 2024.