A doctor opens an IT ticket. It lands at the wrong institution. The help desk cannot simply pass it across, keep the history intact and watch what happens. Instead, people reach for email and the telephone. NewYork-Presbyterian, Weill Cornell Medicine and Columbia University Irving Medical Center already had ServiceNow. What they needed was a better way to work across it.
- GlideFast implements and supports ServiceNow for large organizations.
- Its work connects software, redesigns processes and trains the people using them.
- ASGN bought it for $350 million in 2022. Today it operates as Everforth GlideFast.
GlideFast built search and transfer capabilities between the three institutions, synchronizing selected fields and preserving visibility into incident histories. The work took three months and three iterations. Its case study reports roughly 25% better service desk efficiency, with 300-500 incidents transferred monthly. The interesting unit of progress here is the handoff: a small transaction that exposes a large organizational problem.
The business after the purchase
Enterprise software comes with an alluring promise: put work on a common platform and the organization becomes easier to run. Then come the questions. Which department owns this request? Which database holds the correct employee record? Who approves the exception? The answers rarely arrive in the software box.
GlideFast occupies that gap. Founded in 2015 by Michael Lombardo, Lloyd Godson and Stephen Light, it became a specialist in ServiceNow, the platform used to manage IT services and an expanding range of business workflows. Its customers include hospitals, universities, government agencies and large companies. They bring problems involving scale, existing systems and more than one team.
The commercial proposition is straightforward. Customers pay for advisory work, implementation, integration and custom development, then can retain help with maintenance, upgrades and further improvements. Training and design are part of the offering too. ServiceNow provides the platform. GlideFast supplies the people who make a particular organization’s version function.
First, untangle the instructions
Geisinger’s experience supplies the cautionary episode. The healthcare system was moving from Remedy to ServiceNow, but requirements were unclear, workflows underdeveloped and ownership unsettled. Form owners struggled to supply the information developers needed. A platform migration had become entangled with decisions about how the organization should operate.
GlideFast helped reimplement modules individually, trained staff and stayed with the IT service management team for two years. According to its account, Geisinger eventually removed all custom tables and adopted standard ServiceNow tables. That is an unusually useful detail in a consulting story. Improvement can mean surrendering some customization rather than commissioning more.
The practical lesson is available to any manager: identify the owner, define the request and agree on the decision before building the automation. Otherwise, the machine inherits the ambiguity. The Geisinger account points toward the value of the platform’s existing capabilities; familiarity with the old tool had made those capabilities harder to recognize.
“The team has been on point - like, really, really good!”
Sony Interactive Entertainment, in GlideFast’s published case study
What the plumbing looks like
At Sony Interactive Entertainment, GlideFast replaced a custom HR system with ServiceNow HR Service Delivery. The project included case and knowledge management, employee relations and Employee Center Pro. A MuleSoft integration brought Workday profile data for approximately 13,000 employees into ServiceNow.
The deliverables were pleasingly concrete: 44 configured HR services, 10 reports and training for users and the people handling their requests. A working HR portal depends on the accuracy of the records behind it. Search, integration and instruction belong in the same project, even when different people are responsible for each.
- 01 / DefineOwners, rules, requests
- 02 / ConnectRecords, systems, teams
- 03 / SustainTraining, support, upgrades
In Tennessee, the stakes were different. During tornado recovery and the pandemic, GlideFast helped the Department of Human Services digitize emergency cash assistance. Its account describes paper applications giving way to an online portal, automated verification and processing in under 20 minutes per citizen. The common thread is a queue that people need to move through.
The money hiding in a spreadsheet
An energy midstream provider had been tracking software assets in Excel. GlideFast implemented ServiceNow SAM Pro, connecting Microsoft SCCM and Active Directory and automating requests, renewals and entitlements. The six-month project reportedly recovered $120,000 from unused licenses and saved $70,000 by eliminating outdated software.
Two distinct reported savings categories. Project fees are separate.
Those figures describe benefits, not implementation cost or net return. A buyer should compare a scoped proposal with the baseline spending it can actually change. Recoverable licenses are useful evidence; a percentage improvement without a starting point is harder to price. The discipline to copy is measuring a specific operational leak.
A specialist gets a bigger address book
BV Investment Partners backed GlideFast and sister company Pharicode in 2020. ASGN completed its $350 million cash acquisition in July 2022, when GlideFast was expected to generate about $95 million in annual revenue. That number was a forecast at the time, not a current sales figure.
ASGN became Everforth in April 2026. GlideFast now combines a dedicated ServiceNow practice with that parent network. Its position sits between building an internal platform team and hiring a broader consultancy. Specialization can concentrate experience; the buyer still has to judge the proposed team, scope and ability to support the system after launch.
Make it usable. Then keep it useful.
Strato, introduced in GlideFast’s 2024 review, is its studio for user-facing portal design. GlideFast University adds a paid training route for newcomers. Together they reveal two recurring needs: interfaces people can navigate and practitioners who understand the platform. Neither disappears when a deployment goes live.
That focus also sets a boundary around the offer. A small team with a simple request queue may have little reason to commission this kind of platform work. The fit improves when departments share services, systems need to exchange records and someone can make decisions about the process. GlideFast’s advisory practice explicitly includes governance and organizational alignment. Those tasks deserve room in the schedule alongside development.
In February 2026, GlideFast announced ServiceNow’s Data & Analytics Partner of the Year award for the Americas. Its newer offering includes AI readiness assessments and agentic prototyping. The hospital ticket remains a useful test for all of it. If records disagree, nobody owns the decision or users cannot find the service, faster automation carries the confusion further. Start by making one handoff work.