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Tagged: respond.io
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Story
Saas · Ai · Enterprise
The Chat Box in the Corner Is Now a $2 Billion Fight
Front, Text, respond.io, JivoChat and a handful of rivals turned the little live-chat widget into a real software business. Now AI agents are racing to answer before a human ever reads the message.
live chat · customer messagingRead →
Saas · Ai · Enterprise
Live Chat Software Stopped Waiting for a Human to Reply
From a free chat bubble in Scottsdale to a public company in New York and a $62.5 million bet out of Kuala Lumpur, four companies are chasing the same job - answer the customer - and AI is quietly rewriting who does the answering.
live chat software · customer messagingRead →