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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
The Chat Box in the Corner Is Now a $2 Billion Fight
Saas · Ai · Enterprise

The Chat Box in the Corner Is Now a $2 Billion Fight

Front, Text, respond.io, JivoChat and a handful of rivals turned the little live-chat widget into a real software business. Now AI agents are racing to answer before a human ever reads the message.

live-chat · customer-messagingRead →
Story
Text Bet Its Whole Name on Turning Chat Into Cash
Saas · Ai · Enterprise

Text Bet Its Whole Name on Turning Chat Into Cash

The Polish company once called LiveChat dropped its most recognizable word to become Text, then rebuilt customer service as a revenue engine. Comm100, SleekFlow and Gorgias are chasing the same idea from different corners of the market.

text · livechatRead →
Company
Comm100
Saas · Ai · Enterprise

Comm100

Support That's Simply Better, for Everyone.

comm100 · live-chatRead →