Pylon is the AI-native customer support platform built specifically for B2B companies. It unifies tickets across Slack Connect, Microsoft Teams, Discord, email, and in-app chat into a single inbox, automates routine work with AI agents, and surfaces account-level intelligence for post-sales teams. Backed by a16z, Bain Capital Ventures, General Catalyst, and Y Combinator.
PanTerra Networks is a San Jose-based UCaaS provider that bundles voice, video, messaging, file sharing and an AI contact center into one cloud platform called Streams.AI. Founded in 2001 by Silicon Valley engineer Arthur Chang, the company sells to mid-market businesses that want one vendor instead of five, and points to a 99.999% uptime record and HIPAA-compliant SmartBox file sharing as its main differentiators.
Mike Promotico is the President and CEO of ProTelesis Corporation, a San Diego-based managed IT services provider he has helped build into a West Coast powerhouse over 37+ years in telecommunications. Starting as a principal at INet Corp in 1987 and helping grow it into one of North America's largest Mitel resellers, Promotico has spent three decades bridging the gap between traditional telecom and modern IT - co-founding Technology Assurance Group, leading Standard Tel Networks, and ultimately guiding ProTelesis through eight strategic acquisitions including the 2025 cyber-physical convergence play with Amer-X Security. Under his leadership, ProTelesis manages over 100,000 endpoints for more than 10,000 customers across the U.S.
Wei Liu is the founder and CEO of DTEN Inc., a San Jose-based company he started in 2015 that has become a recognized leader in video conferencing hardware and collaboration technology. Drawing on his earlier experience scaling multi-touch hardware at PQ Labs, Liu built DTEN from a single 65-inch touchscreen device into a full portfolio of AI-powered, plug-and-play collaboration systems deployed across enterprise, education, and healthcare environments globally. DTEN's close partnership with Zoom - which made a strategic investment in the company in 2021 - and its expanding support for Microsoft Teams Rooms and other platforms reflects Liu's belief that seamless, equitable collaboration should be available to every participant, in every room.