microsoft-teams
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Social Intents Answers Your Customers From Inside Slack
A two-person, bootstrapped company in Atlanta built live chat that lives inside Microsoft Teams, Slack and Google Chat - and now lets ChatGPT, Claude and Gemini field most of the questions before a human ever looks.
Social Intents Runs Live Chat From Inside Slack and Teams
The bootstrapped live chat company skips the separate support dashboard entirely - routing website chats, WhatsApp and SMS into Microsoft Teams, Slack and Google Chat, for a flat $39 a month with unlimited agents.
Live Chat Software Can't Agree Where Your Chats Should Live
Userlike, LiveHelpNow, Social Intents and Rocket.Chat all put a chat box on your website. The interesting part is what happens to the conversation after a visitor hits send.
ComputerTalk Never Got Bought, Its Founder Conducts Mahler
For nearly 40 years the Markham software company has built its ice Contact Center entirely in-house, turned down every acquisition offer, and outlasted rivals like Cisco, Five9 and Genesys. Its founder, Mandle Cheung, runs it while personally funding a 100-piece orchestra so he can conduct Mahler.
The Support Ticket Is Dying and Slack Is Holding the Knife
A new class of B2B support tools - Plain, Front, TeamSupport - is betting customers never wanted a help desk. They wanted an answer in the channel they were already in, and the old guard from BMC to USU is scrambling to catch up.