online-ordering
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Dutchie turned a dispensary queue into a software business
An online menu was the beginning. Dutchie’s bigger wager is that cannabis retailers will pay to have the register, inventory, payments and customer memory agree with one another.
Dripos Wants Your Coffee Shop to Have Fewer Logins
The founders set out to give independent cafés a mobile ordering app. Then they discovered the more interesting business: retiring the other software a coffee shop had to juggle.
Harbortouch put a price on free
Give away the machine, earn from the transactions. Harbortouch turned that bargain into a restaurant technology business whose next chapter runs through SkyTab and Shift4 Dine.
Paytronix and the art of earning the next visit
A $10 reward can thank a regular or buy a visit that would have happened anyway. Paytronix helps restaurants and convenience stores tell the difference - then connects the offer, the order, and the return.
Popmenu and the menu that refused to sit still
A restaurant’s best sales pitch is usually buried in a PDF. Popmenu built a business by letting the food speak, then teaching the website to bring guests back.
Lunchbox and the customer who got away
Restaurants cook the meal. Delivery apps often keep the relationship. Lunchbox wants to put both back on the restaurant’s side of the table.
Top Sushi’s best clue is in the tempura
A small St. Louis restaurant earned attention for its frying as well as its fish. Its broad Japanese and Korean menu offers a useful lesson in getting everyone at the table to agree on dinner.
iFood won dinner. Now it wants the rest of your day.
Brazil’s delivery heavyweight is turning takeaway habits into a business in groceries, payments and restaurant software. Its next test is making that convenience pay for everyone involved.
The Restaurant Control Room Built for Friday Night
Andromeda POS spent a quarter-century turning restaurant chaos into one queue. Its real product is not the till - it is the handoff from order to oven to driver, especially when Friday night goes sideways.
Owner.com Lost Every Dollar of Revenue. Then It Built the Digital Front Door for 10,000 Restaurants
The pandemic erased Owner.com's original business. Six years later, its tightly controlled restaurant stack has crossed $100 million in recurring revenue - by asking operators to trade customization for conversion.
SpotOn Spent $415 Million Going Wide. Its Restaurant Reset Is the More Interesting Bet
The payments unicorn tried to own everything from neighborhood dining rooms to NFL concessions. Then it sold the stadium business, kept the useful code, and returned to a harder, cleaner question: can one system give independent restaurants their margin and customer relationships back?
FoodBoss Built Kayak for Takeout - Then Google Walked Into the Kitchen
The Chicago startup made delivery apps compete on price and speed, then learned the harder lesson of comparison businesses: the better your idea works, the more likely a platform giant is to copy the view.
The $15 Lunch That Learned to Think Like a Chef
Mendocino Farms turned the office sandwich into a seasonal, chef-driven product - then built a 100-store growth machine around the part fast casual often forgets: hospitality.
The Sports Bar Built for People Who Didn't Come Just for Sports
Miller's Ale House turned a Florida neighborhood tavern into a 112-location chain by making the game only half the attraction. The other half is a broad, value-minded menu designed to keep families, fans and after-work regulars at the same table.
Slim Chickens Built a 300-Store Flock on One Surprisingly Sticky Idea: Choice
The Fayetteville chain turned garage-tested tenders, 14 sauces and table-side hospitality into a mostly franchised global business. Its next test is harder: preserving that sense of choice and care while opening in more formats, markets and countries.
The 49-Step Biscuit Trying to Conquer America
Bojangles built a regional institution by refusing to microwave breakfast. Now the Charlotte chain is pairing hand-folded biscuits with AI drive-throughs in a bid to turn Carolina loyalty into a national franchise.
The Sandwich Chain Where Every Sub Helps Buy a Fire Truck
Two firefighter brothers turned steamed subs and a fire-station theme into a 1,300-store chain - and a charity that has bought more than $100 million in gear for first responders.
Cicis Bet the Whole Company on One Word: Unlimited
The Texas buffet chain turned all-you-can-eat pizza into a 40-year habit. After bankruptcy, a debt wipeout, and an AI hired as a social intern, it is still wagering that cheap and endless beats trendy.
The $1.5 Million Scoop: How Chicken Salad Chick Turned a Picnic Staple Into a Franchise Machine
Chicken Salad Chick took a dish associated with picnics and church lunches, gave it 12 personalities, and built a fast-casual growth story around the humble scoop. Its real product is not novelty alone - it is repeatable choice served with a neighborhood touch.
The Pizza Chain Built on Four Beautiful Mistakes
Ledo Pizza turned rectangular pans, pastry-like dough, smoked provolone and hurriedly cut pepperoni into a regional identity. Seventy years later, the family franchise is testing how far a Maryland original can travel without rounding off its edges.
The Pizza That Became a Place: How UNO Is Rebuilding Around Its Deep-Dish Original
An 83-year-old Chicago pie is now carrying a leaner restaurant company - through neighborhood dining rooms, hotel conversions, delivery counters and a brand story no rival can quite copy.
Potbelly Sandwich Works
Potbelly turned an antique shop's lunch counter into a repeatable neighborhood ritual. Now, under RaceTrac ownership, the question is whether its stove, hot peppers and lunch-hour warmth can travel to 2,000 shops without losing the odd little details that made the first one work.
Firebirds Wood Fired Grill
Firebirds found a durable gap between the neighborhood grill and the expense-account steakhouse. Now, with 71 restaurants, a paid loyalty tier and private-equity backing, it is trying to scale the feeling of dinner around a real fire.
Toast
Toast began with a stubbornly specific idea: restaurants deserved technology built for the rush. Now its software, payments, hardware and AI sit at the center of 180,000 locations - turning every order into a useful piece of operating data.
Checkmate
Checkmate (ItsaCheckmate.com Inc.) is a New York-based restaurant technology company that connects digital ordering channels to a restaurant's point-of-sale system. Founded in 2016 by Vishal Agarwal, its platform pipes orders from third-party marketplaces like DoorDash and Uber Eats directly into the POS, lets operators manage menus across dozens of channels from one dashboard, and now extends into first-party web and app ordering, self-service kiosks, voice AI for phone and drive-thru, catering, loyalty, and accounting reconciliation. The company reports more than 23,000 live restaurant locations and 130+ integrations, and raised a $10M Series B led by Tiger Global in October 2024.
MenuSifu
MenuSifu is a New York-based restaurant technology company that builds an integrated cloud POS ecosystem for restaurants, with deep roots serving Asian-American operators across the United States. Founded in 2014, its platform spans point-of-sale, online ordering, kitchen displays, self-ordering kiosks, loyalty and marketing, payment processing, and restaurant financing, now used by more than 15,000 restaurants. Backed by a $40M Series B in 2024, the company is expanding into AI-driven kitchen automation and fintech services for restaurant owners.
Sauce
Sauce is a Miami-based restaurant technology company that helps independent restaurants and small chains build a profitable direct online ordering and delivery business. Instead of surrendering 30% commissions and customer data to marketplaces like DoorDash and Uber Eats, restaurants use Sauce to take branded direct orders and fulfill them through a managed, commission-free courier network charged at a flat per-order fee. The platform bundles online ordering, managed delivery, live order support, local SEO, and AI-driven marketing and retention into a single system aimed at turning delivery from a cost center into a margin driver.
Innowi Inc.
Innowi Inc. is a Santa Clara, California restaurant-technology company that builds an all-in-one point-of-sale and ordering platform. Its stack spans POS, self-service kiosks, tabletop QR ordering, online ordering and delivery, a kitchen display system, marketing and rewards, analytics, and employee management - designed to help independent and multi-location restaurants cut third-party commission fees, sync orders across channels, and run leaner operations.
Vishal Agarwal
Vishal Agarwal is the founder and CEO of Checkmate (itsacheckmate.com), a New York restaurant technology company that pipes online orders from delivery apps straight into restaurant point-of-sale systems and centralizes menu management across platforms. He started the company in 2016 after waiting too long for a check at a San Francisco airport restaurant, and grew it from a bill-splitting idea into a full digital operations suite used by brands from independent eateries to Arby's and Wendy's. A former Citigroup analyst and Choxi.com marketing chief, Agarwal built Checkmate past 100 million processed orders and, backed by Inspire Brands, expanded into kiosks, reconciliation, and voice AI.
Blizzfull
Blizzfull is a Glendale, California restaurant technology company that bundles online ordering, POS, self-service kiosks, kitchen screens, branded websites and apps, marketing, and loyalty into one AI-powered platform. Founded in 2012 by web developers Adam Dougherty and Zach Zurn, it charges restaurants a flat monthly fee and takes 0% commission on direct orders, positioning itself against third-party delivery apps that take up to 30%. Blizzfull's pitch is that independent restaurants should own their customers, their data, and their revenue, and it says it powers more than 1,000 restaurants nationwide.