post-purchase
(18)
Conner Sherline Is Building the Cooperative Internet He Once Wished Brands Had
He watched digital advertising become expensive, saw independent storefronts leave valuable attention unused, and built Disco around a stubborn idea: brands can grow faster when their data and distribution work together.
Steve Rahimi
Steve Rahimi is the CEO and co-founder of Pango (YC S26), a Stockholm-based startup building an agentic operating system for e-commerce back-office operations - deliveries, tracking, returns, and customer service. An e-commerce entrepreneur since age 17, Rahimi spent roughly seven years operating inside online retail before embedding with 30-plus brands to build Pango with co-founder and CTO Lukasz Reszczynski. The company reached product-market fit within two months of launch, grew about 60% month-over-month, and joined Y Combinator's Summer 2026 batch.
Pango
Pango is an agentic operating system for e-commerce back-office operations. Founded in Stockholm in 2025 by Steve Rahimi and Lukasz Reszczynski, it connects a merchant's store, warehouse and carriers, then runs deliveries, tracking, returns, refunds and claims on autopilot. The company says it automates roughly 99% of returns and shipping operations and cuts operating costs by about 20%, and is part of Y Combinator's Summer 2026 batch.
Signals (YC W26)
Signals (legally Material Model, Inc.), also known as Return Signals, is a Y Combinator W26 startup building an AI-powered iMessage revenue channel for direct-to-consumer e-commerce brands. It runs two-way text conversations that check in with buyers after delivery, convert would-be returns into exchanges, and drive repeat purchases. Founded in 2025 by CEO Ilya Valmianski and Alejandro Zaniolo, the two-person San Francisco company reports roughly $30 in incremental repeat revenue per conversation and turns 70% of return intents into exchanges.
Parcel Perform
Parcel Perform is a Singapore-headquartered SaaS company that runs an AI-powered delivery experience platform for e-commerce brands, marketplaces and retailers. By standardizing shipment data across more than 1,100 carriers worldwide, it lets merchants track parcels in real time, predict delivery dates, send branded notifications, automate returns and optimize carrier costs - turning fragmented post-purchase logistics into a single, actionable data foundation now used to improve visibility on AI shopping assistants like ChatGPT, Perplexity and Gemini.
AfterShip
AfterShip is a post-purchase software company that helps online retailers manage everything that happens after the buy button. Its platform tracks shipments across more than 1,100 carriers, powers branded tracking pages and delivery notifications, automates returns and exchanges, predicts estimated delivery dates, and syncs catalogs to marketplaces like TikTok Shop. Founded in Hong Kong in 2011 and now headquartered in Singapore, AfterShip serves tens of thousands of merchants, including brands such as Microsoft, Dell, HP, and marketplaces like eBay and Etsy, and has processed billions of tracked shipments.
Extend
Extend is a San Francisco software company that turns the messy, unloved world of extended warranties and post-purchase headaches into an API. It lets online and offline merchants offer product protection plans, shipping protection, order tracking, returns, exchanges, and automated claims - and, since 2026, bundles all of it into an AI-native 'Shopper Operations' platform that scores customers by value and risk. Founded in 2019 by Woodrow 'Woody' Levin, the company raised a $260M Series C in 2021 at a $1.6B valuation led by SoftBank Vision Fund 2 and works with 1,200+ merchants including Peloton, iRobot, Sonos and Advance Auto Parts.
Teddy Chan
Teddy Chan is the CEO and co-founder of AfterShip, the shipment-tracking and post-purchase platform he started in 2012 after building a package-tracking script for his own online toy store cut customer emails by more than half. A self-described software engineer who says he wants to write code forever, Chan grew AfterShip from a Startup Weekend Hong Kong hackathon win into a company handling billions of shipments a year for tens of thousands of merchants, profitable long before Tiger Global led a $66M Series B in 2021 that valued it above $1 billion.
Registria
Registria runs the quiet half of consumer products: what happens after the box is opened. Its Ownership Experience Management (OXM) platform - anchored by Photoregister and Concierge - helps manufacturers like Whirlpool, Sony, LG, Bosch, and Cuisinart turn one-time buyers into identified, engaged, monetizable owners.
Arne Jeroschewski
Dr. Arne Jeroschewski is the Founder and CEO of Parcel Perform, a Singapore-headquartered AI-powered delivery experience platform serving e-commerce enterprises across 950+ logistics carriers globally. A serial builder with a PhD in Regulatory Economics and McKinsey roots, he co-founded ZALORA — Southeast Asia's leading fashion e-commerce player — before pivoting to solve the data chaos behind every shipped parcel. Since 2016, he has grown Parcel Perform into a data-first SaaS platform processing 100+ million parcel updates daily, backed by Cambridge Capital, SoftBank Ventures Asia, and Wavemaker Partners, and now championing the AI Commerce era where delivery performance data becomes a brand's most powerful competitive asset.
Mulberry
Mulberry is a New York-based product protection platform that lets online retailers embed extended warranties and accident coverage directly into the shopping experience, and lets shoppers protect everything they buy through a free browser extension. Built on proprietary machine learning that maps any product to the right protection plan in real time, Mulberry pairs auto-adjudicated, AI-powered claims with an unlimited, zero-deductible consumer plan to make warranties simple, affordable, and people-first.
Narvar
Narvar is a San Mateo-based enterprise SaaS platform that owns the 'post-purchase' moment for retailers - the stretch between checkout and a customer's next order. Its software powers order tracking, delivery notifications, returns, exchanges and fraud prevention for 1,500+ brands including Sephora, Gap, Patagonia, Home Depot, Levi's and Sonos, and has handled billions of consumer interactions across 38+ countries.
Amit Sharma
Amit Sharma founded Narvar in 2013 to fix the most overlooked moment in e-commerce: the anxious gap between clicking 'buy' and the package arriving at the door. Drawing on years spent optimizing supply chains at Williams-Sonoma, Walmart, and Apple, he built a post-purchase experience platform from a bootstrapped garage operation into a market leader serving 650+ retailers - including Sephora, Home Depot, LVMH, and Patagonia - before stepping back from the CEO role in October 2024 to an advisory position.
Anisa Kumar
Anisa Kumar is the CEO of Narvar, a retail technology platform serving 1,500+ global brands with AI-powered post-purchase experiences. With over 23 years across Target, Walmart.com, and Levi Strauss where she helped lead the company's IPO, she became Narvar's Chief Customer Officer in 2021 and was elevated to CEO in October 2024. Under her leadership, Narvar launched its IRIS AI engine - analyzing 42-74 billion consumer interactions annually - to transform the moment after checkout from a cost center into a growth engine.
Bill Liu
Bill Liu is the Co-Founder and COO of Seel, the San Francisco-based company that invented Return Assurance — AI-powered insurance that lets shoppers add a refund window to final-sale purchases at checkout. Liu co-founded the company (originally called Kover.ai) in 2019 with CEO Zack Peng after completing the Techstars MetLife Digital Accelerator. He oversees team-building and go-to-market strategy for a platform now trusted by 5,000+ merchants, protecting 24 million+ orders and serving 2 million+ monthly shoppers. Seel has raised $29M+ in total funding including a Series B in May 2025 and was named to CB Insights' AI100 list of the world's most promising AI startups in 2023.
Seel
Seel is a San Francisco-based post-purchase platform that uses AI to underwrite e-commerce returns. Its flagship product, Return Assurance (now branded Worry-Free Purchase), lets shoppers add a refund window to final-sale orders while merchants offload return liability to Seel. The company powers risk-free shopping for hundreds of brands and marketplaces and is building a new category of consumer financial product around the post-purchase moment.
Zack Peng
Zack Peng is the founder and CEO of Seel, a San Francisco-based AI-powered return insurance platform that serves 2,000+ ecommerce merchants. A former software engineer at Orbital Insight with a philosophy and physics background from UNC Chapel Hill, Peng built Seel into an 8-figure platform in five years by turning ecommerce returns - historically a pure cost center - into a risk-priced insurance product. Backed by Lightspeed Venture Partners with over $29M raised through Series B, Seel enables merchants to offer extended return windows on final-sale and non-returnable items while using AI underwriting to manage refund liability at checkout.
Dan Beltramo
Dan Beltramo is CEO of Registria, the post-purchase customer engagement platform built around Ownership Experience Management (OXM). A Stanford-trained serial entrepreneur, he previously co-founded Vizu - which pioneered real-time brand lift measurement in digital advertising before being acquired by Nielsen in 2012 - and co-founded Onclusive, growing it 80x through organic expansion and PE-backed acquisitions. With over 20 years leading data and analytics organizations across marketing, media, and communications technology, Beltramo brings a pattern-recognition edge built from Clorox brand tables, Silicon Valley startup floors, and boardrooms at global media conglomerates.