post-purchase
(9)
Pango
Pango is an agentic operating system for e-commerce back-office operations. Founded in Stockholm in 2025 by Steve Rahimi and Lukasz Reszczynski, it connects a merchant's store, warehouse and carriers, then runs deliveries, tracking, returns, refunds and claims on autopilot. The company says it automates roughly 99% of returns and shipping operations and cuts operating costs by about 20%, and is part of Y Combinator's Summer 2026 batch.
Signals (YC W26)
Signals (legally Material Model, Inc.), also known as Return Signals, is a Y Combinator W26 startup building an AI-powered iMessage revenue channel for direct-to-consumer e-commerce brands. It runs two-way text conversations that check in with buyers after delivery, convert would-be returns into exchanges, and drive repeat purchases. Founded in 2025 by CEO Ilya Valmianski and Alejandro Zaniolo, the two-person San Francisco company reports roughly $30 in incremental repeat revenue per conversation and turns 70% of return intents into exchanges.
Parcel Perform
Parcel Perform is a Singapore-headquartered SaaS company that runs an AI-powered delivery experience platform for e-commerce brands, marketplaces and retailers. By standardizing shipment data across more than 1,100 carriers worldwide, it lets merchants track parcels in real time, predict delivery dates, send branded notifications, automate returns and optimize carrier costs - turning fragmented post-purchase logistics into a single, actionable data foundation now used to improve visibility on AI shopping assistants like ChatGPT, Perplexity and Gemini.
AfterShip
AfterShip is a post-purchase software company that helps online retailers manage everything that happens after the buy button. Its platform tracks shipments across more than 1,100 carriers, powers branded tracking pages and delivery notifications, automates returns and exchanges, predicts estimated delivery dates, and syncs catalogs to marketplaces like TikTok Shop. Founded in Hong Kong in 2011 and now headquartered in Singapore, AfterShip serves tens of thousands of merchants, including brands such as Microsoft, Dell, HP, and marketplaces like eBay and Etsy, and has processed billions of tracked shipments.
Extend
Extend is a San Francisco software company that turns the messy, unloved world of extended warranties and post-purchase headaches into an API. It lets online and offline merchants offer product protection plans, shipping protection, order tracking, returns, exchanges, and automated claims - and, since 2026, bundles all of it into an AI-native 'Shopper Operations' platform that scores customers by value and risk. Founded in 2019 by Woodrow 'Woody' Levin, the company raised a $260M Series C in 2021 at a $1.6B valuation led by SoftBank Vision Fund 2 and works with 1,200+ merchants including Peloton, iRobot, Sonos and Advance Auto Parts.
Registria
Registria runs the quiet half of consumer products: what happens after the box is opened. Its Ownership Experience Management (OXM) platform - anchored by Photoregister and Concierge - helps manufacturers like Whirlpool, Sony, LG, Bosch, and Cuisinart turn one-time buyers into identified, engaged, monetizable owners.
Mulberry
Mulberry is a New York-based product protection platform that lets online retailers embed extended warranties and accident coverage directly into the shopping experience, and lets shoppers protect everything they buy through a free browser extension. Built on proprietary machine learning that maps any product to the right protection plan in real time, Mulberry pairs auto-adjudicated, AI-powered claims with an unlimited, zero-deductible consumer plan to make warranties simple, affordable, and people-first.
Narvar
Narvar is a San Mateo-based enterprise SaaS platform that owns the 'post-purchase' moment for retailers - the stretch between checkout and a customer's next order. Its software powers order tracking, delivery notifications, returns, exchanges and fraud prevention for 1,500+ brands including Sephora, Gap, Patagonia, Home Depot, Levi's and Sonos, and has handled billions of consumer interactions across 38+ countries.
Seel
Seel is a San Francisco-based post-purchase platform that uses AI to underwrite e-commerce returns. Its flagship product, Return Assurance (now branded Worry-Free Purchase), lets shoppers add a refund window to final-sale orders while merchants offload return liability to Seel. The company powers risk-free shopping for hundreds of brands and marketplaces and is building a new category of consumer financial product around the post-purchase moment.