change-management
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Kohler Hit 98% Copilot Adoption in Six Weeks
A 5,000-person rollout put training, executive support and employee champions behind a startling adoption figure. The harder question is what happened after people started using it.
Pythian Says AI Cut Database Resolution Time by 80%
Across 15,000 monthly database tickets, Pythian says AI agents prepare the first runbook before an engineer steps in. Its reported gains reveal a workflow built around people, training and continuous upkeep.
Barbara Fagan and the Company That Made Room for Life
She started ROI Communication with two young daughters and a question about how work should fit into a life. Twenty-five years later, her employee-owned firm is taking that question into the age of AI.
Eden Technologies and the art of finishing the job
A 19,000-user migration, a deadline brought forward, and a philosophy that includes throwing out the cardboard boxes. Eden Technologies makes a business of the details that enterprise IT would rather forget.
The Friday When 1,800 Settings Had to Move
A NetSuite consultant had a weekend to move a year of work into production. Salto’s bet is that the settings businesses live by deserve the same review, history and release discipline as software code.
CTL Communications Learned to Make the Room Matter After the Room Disappeared
When live events vanished, the British agency discovered that a meeting is not a format. It is a behavior-change problem - and that distinction turned a near-shutdown into a wider communications business.
Alfa & Omega and the Strange Problem of the Strategy Nobody Uses
For more than three decades, the Oslo consultancy has worked on a deceptively simple idea: a strategy is only real when people can see what to do on Monday morning.
The Culture Problem Hiding in Plain Sight
Most culture projects begin with words. bink. begins by asking what the company rewards, excuses and repeats - then charges from $45,000 to make the answers line up.
The Last Mile of Change Is Written in Plain English
Big transformations tend to arrive as software, strategy and slides. Pivot Strategies works on the stubborn final mile - getting actual employees to understand what changed, why it matters and what to do on Monday morning.
The Company That Thinks Your Engagement Score Is Lying
Integral built an employee-experience agency around a small heresy: a healthy engagement score can hide a workforce that is stuck, skeptical or quietly checking out. Its answer is to measure what people actually do next.
The People Who Move Before the Company Does
HudsonLake built a business around the moments when a company can no longer rely on an all-staff email. Its job is to move the workforce, the leadership team and the public story in the same direction.
The Firm You Call on Sunday Night
One Strategy Group bet that CEOs no longer wanted an agency pyramid between the problem and the person solving it. Four years, three acquisitions and one global network later, the bet has become a business model.
The Message Was Fine. The Meeting Was the Problem.
KWI Communications has built a consultancy around an unfashionable idea: before you polish the message, ask the people doing the work why they are not buying it.
KVA Makes Its Living in the Forty-Eight Hours Nobody Wants
When a merger, recall or angry post outruns the org chart, this Charlotte consultancy brings senior communicators, a five-step system and a talent for making the next decision feel smaller.
The Benefits Guide Nobody Was Supposed to Read
Smith Communication Partners built a business around a stubborn workplace truth: the message has not landed until somebody knows what to do next. Its best work turns legal thickets, benefit choices and corporate change into useful instructions - sometimes with a superhero fighting Dr. Distraction.
The Deal Closes. Then the People Problem Begins.
Allegrow works in the awkward stretch after the handshake, when two companies have to become one without losing the people, customers, and value that made the deal attractive.
Lovell Communications Writes the Message Before the Crisis Writes It for You
For nearly four decades, the Nashville firm has worked in the narrow gap between a health care organization’s decision and everyone else’s reaction. Its real product is not publicity. It is sequence, judgment and a plan for the question nobody wants to hear.
ROI Communication Put Its Employees in Charge of the Message
The internal-communications firm asks leaders to trust employees with hard news. In 2021, it made that advice literal by turning every colleague into an owner.
The Agency That Markets to the People Already Inside the Building
Think Marketing has spent 23 years doing something most agencies split in two: persuading customers on the outside and helping employees make sense of change on the inside.
Blue makes the case for reading the benefits email
The employee communications agency turns benefit changes into campaigns people can use. Its work reveals how much depends on the unglamorous details: access, timing and a clear next step.
Never Enough asks who’s keeping your brand’s promises
A marketing consultancy with a recruiter’s instincts, Never Enough connects the stories companies tell with the experience of working for them. Its founder’s projects move from mobile ads to employee podcasts - with a lot of listening in between.
Notion Strategies wants your next big idea to survive the meeting
A message, a messenger, and someone to do the work. This California consulting collective puts all three on the same assignment - with a $5,000 leadership cohort that makes its approach unusually tangible.
JJS Consulting Group and the hidden work behind “just an email”
A company announcement looks simple from the inbox. JJS Consulting Group sells the planning, writing and follow-through that happen before anyone clicks Send.
Your Knowledge Base Move Is Really a Systems Rewrite
Slab and Helpjuice can both receive your documentation, but they reduce disruption in different ways. The safer choice depends on who will rebuild structure, permissions and habits after the files arrive.
Kendra Seaman Makes Ambiguity Behave
Across PTC, Toast and Calix, Kendra Seaman has built a career in the consequential space between a strategy and the people expected to carry it out.
Ilana Matro Makes a Career of the Problems Without a Playbook
After six years crossing the seams of MongoDB's revenue organization, Ilana Matro has joined Cursor to build the operating backbone for a company moving at AI speed. Her specialty is making change legible before it becomes comfortable.
Catherine Riedel Makes Complicated Companies Understandable
Across three decades, the Chicago communications executive has translated dense technology, corporate change and public-sector ambition into language people can actually use. Her method begins with a deceptively unfashionable question: should we do this at all?
Amy King Learned to Read Pictures. Now She Makes Complex Companies Legible.
The Relias CMO took an art historian's eye into software, rebuilt marketing around service and curiosity, and gave her team a memorable ritual for getting failure into the open.
Elizabeth Abrams Sells the Least Fashionable Thing in AI: Proof
The Greenwich-based fractional CMO has built a career around a stubborn corporate problem: getting people to trust, understand, and actually use new systems. At Sequentum, that assignment has become a message for the AI era - evidence before enchantment.
Krishna Dunthoori Built a Career Around the Last Mile of Software
He cleaned snow from German train platforms before dawn, learned enterprise software from the inside, and turned one stubborn question into two companies: why do expensive tools so often fail the people using them?