retail-software
(19)
parcelLab and the business of keeping customers waiting well
The sale is finished. The customer’s questions are just beginning. parcelLab helps retailers turn the uneasy interval between checkout and delivery into a reason to come back.
Starmount put the internet in the sales associate’s pocket
The Austin software company gave store teams the information online shoppers already had. Its path from mobile checkout to Infor shows why the most useful retail innovation may be the plumbing.
Dutchie turned a dispensary queue into a software business
An online menu was the beginning. Dutchie’s bigger wager is that cannabis retailers will pay to have the register, inventory, payments and customer memory agree with one another.
TRUNO knows where the checkout line really begins
A grocery queue can start in a pricing file, a payment rule or a badly connected register. TRUNO has built a business finding the trouble before the shopper reaches the till.
Optoro and the expensive afterlife of a refund
A refund ends the shopping trip. Optoro’s software follows the merchandise into its next one - a journey where speed, condition and a better decision can rescue a retailer’s margin.
Island Pacific and the trouble with standing still
A retailer learned to code. Decades later, his company is still tackling the same awkward question: how do you get the right stock, information and person to meet the customer?
CashierLive and the Trouble with a Simple Sale
A pharmacy counter has to remember far more than the price. CashierLive builds its business around the small complications that a simple register leaves behind.
The One-Second Bet That Put Index Inside Stripe
Index set out to make a grocery aisle behave like Amazon. The detour through slow chip cards, legacy cash registers and one very fast dip is the useful part of the story.
SHOPLINE sells the shop behind the shop
A storefront gets the applause. SHOPLINE wants the inventory, payments and repeat orders to work together - and its best sales pitch is the work a merchant can stop doing.
Peak finds the money hiding on the shelf
The Manchester AI company turns inventory and pricing data into commercial decisions. Now owned by UiPath, it is taking the next step: helping businesses act on them.
Intelligent Retail and the art of selling the last one
An island outfitter with 82,000 SKUs. An equestrian shop buried in stock updates. Intelligent Retail has built a business around the unglamorous work that lets independent retailers keep selling.
itim’s big bet: your next online order is already in the shop
The retail software company wants to turn local stock and store staff into an online advantage. Its work with Majestic Wine shows the idea in action; its own accounts show what it takes to sell the change.
Flooid wants every checkout to agree
A coupon should not need a passport to travel from an app to a till. Flooid’s business is making the rules of retail work across both - and its customers show why that is harder than it sounds.
MADIC UK went from fixing pumps to running the shop
The former pump-maintenance business now connects tills, stockrooms and head offices. Its next test is making the forecourt work just as hard while drivers wait for a charge.
K3 Cut Away the Conglomerate. What Remains Is Fashion's Operating System.
After years of selling everything from manufacturing software to retail systems, the British company has made one blunt choice: build the missing fashion layer inside Microsoft Dynamics 365.
The Quiet Machine Behind the Buy Button
A sale on TikTok can empty a shelf in Chichester and change an Amazon listing seconds later. Linnworks makes that chain of events look boring - which is precisely the point.
The 38-Year-Old Company Trying to Give Retail One Memory
Every click, return and last item on a shelf creates data. ETP Group has spent nearly four decades trying to make sure a retailer remembers all of it at once.
The Software Behind the Sale You Never Think About
Aptos wants a store associate to find the item, know the customer and finish the sale from one screen - even when the network blinks. Its quiet advantage is decades of retail plumbing rebuilt for the cloud.
Melissa Wong
Melissa Wong is the CEO and co-founder of Zipline, the operations platform that fixes the broken communication chain between retail headquarters and store floors. Before building the product, she lived the problem — spending over a decade at Gap and Old Navy trying to get stores to actually execute corporate strategy. She started Zipline in 2014, raised $39.6 million, grew the customer base to 150+ brands including Sephora, American Eagle, and 7-Eleven, and co-authored 'Stores Don't Suck: The 5 Principles of Amazing Retail Execution.' In 2026 she was named to Inc.'s Female Founders 500 and won RetailTech Company CEO of the Year.