John Paul is a Paris-based premium concierge and customer-loyalty company that operates white-label services for luxury brands and enterprises. Founded in 2007-2008 by David Amsellem, it pairs human concierges with a proprietary CRM platform to manage the relationships brands have with their most valuable clients and employees. After merging with US rival LesConcierges in 2015, it was acquired by AccorHotels in 2016 and now runs as a business accelerator inside the Accor group, serving clients such as Visa, Hyundai, Orange and luxury houses across automotive, finance, fashion and travel.
Terrence Morash is VP, Head of Marketing (Brand and Creative) at Slice, the New York-based technology platform powering independent pizzerias across the United States. A veteran creative and marketing leader with deep roots in digital advertising, he has shaped Slice's transformation from a consumer pizza-ordering app into a full-service B2B partner for local pizza shops - building brand campaigns, a loyalty program, a POS system launch, and the 'Slice of the Union' thought leadership series. Before Slice, Morash led creative at Shutterstock, where his trend-forecasting work reached global audiences, and held senior creative roles at Rosetta, Again Interactive, and Zeta Interactive.
Wen Miao is the co-founder and CEO of Lava.ai, a San Francisco-based company building real-time AI-powered customer engagement and loyalty platforms for sports teams, entertainment venues, and enterprise brands. Before Lava.ai, he was SVP and GM at TIBCO Software, where he led global client services and launched real-time predictive customer engagement platforms. Lava.ai counts Real Madrid, the LA Rams, the Sacramento Kings, and the Cleveland Browns among its clients, and has raised over $33.7M in funding. In 2015, Computerworld named Miao a Premier 100 IT Leader.
Kun Gao is a serial entrepreneur best known as the co-founder and original CEO of Crunchyroll, the platform that turned anime from a niche US curiosity into a billion-dollar streaming giant (acquired by Sony/AT&T WarnerMedia for $1.2 billion). Now he's doing it again as Co-Founder and CEO of Forge (forge.gg), a San Francisco-based game marketing and loyalty platform that hit 1 million users within its first year. Alongside co-founders Dennis 'Thresh' Fong (the world's first professional esports player) and George Ng, Gao is building the infrastructure layer that indie game developers desperately need: no-code loyalty programs, player analytics, and direct community channels - without the walled gardens.