loyalty-programs
(8)
Heather Balsley
From a teenage farmers-market job to the executive committee at IHG, Heather Balsley built a career by learning how small customer moments connect to a global commercial system.
Sara Griffin
Sara Griffin is a retail marketing executive who serves as Chief Marketing Officer at Belk, the Charlotte-based Southern department store chain. She built her career over a decade at Saks OFF 5TH, where she rose from marketing leadership to Chief Marketing and Analytics Officer, launched the SaksOFF5TH.com site in 2013, helped build the retailer's Canadian store fleet, and created the tender-neutral OFF 5TH Rewards loyalty program that surpassed 2.5 million enrollments. A Yale graduate with a Wharton MBA and a former Monitor Deloitte consultant, she later served as CMO of The Shade Store before joining Belk. She is known for tying data, analytics and marketing together to deliver personalized shopping experiences.
Tammy Redpath
Tammy Redpath is the Chief Marketing Officer of EVEREVE, the Edina, Minnesota-based women's fashion retailer, a role she stepped into in April 2026. She brings more than three decades of retail and brand leadership, most of it at Target Corp., where she rose from store management to senior vice president of marketing and served as president of Target's India operations. Before EVEREVE she was CEO of Inside Edge Commercial Interior Services, chief engagement officer at Lakeshore Learning Materials, and an independent leadership and brand consultant. At EVEREVE she leads global marketing strategy, brand positioning, and customer engagement across the retailer's stores and digital channels.
Grant Sohn
Grant Sohn is the co-founder and co-CEO of Spoqa, the Seoul-based company behind Dodo Point, Korea's #1 offline rewards service, which grew past 20 million users and 10,000+ merchant partners. A Stanford economics graduate and former McKinsey analyst, he left consulting in the United States to build loyalty software for brick-and-mortar shops in South Korea. In 2018 he co-founded Carry Protocol, a blockchain venture aiming to give shoppers control of their own transaction data, and after selling Dodo Point to Yanolja in 2022, he refocused Spoqa on restaurants with Kitchenboard.
Brad Olson
Brad Olson runs Sollis Health, the members-only concierge urgent and emergency care company that treats your time as the real luxury. He came to medicine sideways - from Bain consulting to Starwood's loyalty empire to Peloton's first 100 employees - and now applies the playbook of emotional loyalty and hospitality to a 15,000-member, 11-clinic operation where the average wait to see an ER-boarded doctor is zero to fifteen minutes. His pitch is blunt: if any consumer business ran like a hospital ER, it would be out of business the next day.
Terrence Morash
Terrence Morash is VP, Head of Marketing (Brand and Creative) at Slice, the New York-based technology platform powering independent pizzerias across the United States. A veteran creative and marketing leader with deep roots in digital advertising, he has shaped Slice's transformation from a consumer pizza-ordering app into a full-service B2B partner for local pizza shops - building brand campaigns, a loyalty program, a POS system launch, and the 'Slice of the Union' thought leadership series. Before Slice, Morash led creative at Shutterstock, where his trend-forecasting work reached global audiences, and held senior creative roles at Rosetta, Again Interactive, and Zeta Interactive.
Wen Miao
Wen Miao is the co-founder and CEO of Lava.ai, a San Francisco-based company building real-time AI-powered customer engagement and loyalty platforms for sports teams, entertainment venues, and enterprise brands. Before Lava.ai, he was SVP and GM at TIBCO Software, where he led global client services and launched real-time predictive customer engagement platforms. Lava.ai counts Real Madrid, the LA Rams, the Sacramento Kings, and the Cleveland Browns among its clients, and has raised over $33.7M in funding. In 2015, Computerworld named Miao a Premier 100 IT Leader.
Kun Gao
Kun Gao is a serial entrepreneur best known as the co-founder and original CEO of Crunchyroll, the platform that turned anime from a niche US curiosity into a billion-dollar streaming giant (acquired by Sony/AT&T WarnerMedia for $1.2 billion). Now he's doing it again as Co-Founder and CEO of Forge (forge.gg), a San Francisco-based game marketing and loyalty platform that hit 1 million users within its first year. Alongside co-founders Dennis 'Thresh' Fong (the world's first professional esports player) and George Ng, Gao is building the infrastructure layer that indie game developers desperately need: no-code loyalty programs, player analytics, and direct community channels - without the walled gardens.