Somewhere around his fifteenth year at Juniper Networks, Kannan Kothandaraman started keeping a mental ledger. Not of wins - there were plenty of those, including leading development of the M120, Juniper's first fully redundant edge routing platform, and eventually rising to Vice President of Product Line Management, overseeing more than $2 billion in annual product revenue. The ledger was of broken things. Specifically, the gap between how network operations were supposed to work and how they actually worked at three in the morning when something went down at a Fortune 500 company.
The pattern repeated everywhere. Too many monitoring tools, each speaking a different language. Data scattered across a dozen systems with no shared context. Alert floods so overwhelming that on-call engineers learned to tune them out. And underneath it all, the fundamental problem: correlation is not root cause. Knowing that three things happened at the same time tells you almost nothing about which one caused the others.
By 2019, after 19 years split between Cisco and Juniper, Kothandaraman had seen every variation of this dysfunction at the world's largest networking companies and their customers. Most executives with that record go consult or join a board. Kothandaraman left to build the fix.