SmarTrak.ai is an AI-native sales engine built by Cisco partners for Cisco partners. It unifies fragmented install-base data pulled from 30-40 sources across Cisco, distributors, partners, and customers, then turns it into prescriptive intelligence that tells channel partners what to sell, when to sell it, and how to grow adoption. Instead of static dashboards, the platform surfaces renewals, upsell gaps, and expansion opportunities so sales, customer success, and operations teams work from a single view of recurring revenue.

Nick Mehta co-founded Gainsight in 2013 and spent 13 years as CEO building the defining customer success platform - growing it from a startup into a $1.1 billion unicorn acquired by Vista Equity Partners, and in the process creating an entirely new job category of Customer Success Manager now held by hundreds of thousands of professionals worldwide. A Harvard-educated biochemist turned serial entrepreneur with a penchant for Taylor Swift parody rap videos, he stepped down as CEO in August 2025 to make way for his hand-picked successor while continuing on the board.