customer-service
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Pegasystems knows the next move
A chess master built Pega to make business decisions executable. Four decades later, its wager is that AI needs a workflow before it needs more freedom.
Chewy sells the second order.
The first bag of dog food is a sale. The next hundred are a business. Chewy built around that difference - then followed its customers into the vet’s office.
Blip puts business on the other end of “hello.”
A Brazilian company built its future around a familiar habit: sending a message. The hard part was getting the business on the other end to remember, respond and finish the job.
Roojoom and the business of keeping people moving
From broadband troubleshooting to the unanswered phone, Roojoom turns customer interactions into journeys with a destination. Its newest lesson: even a clever AI loses the conversation if it takes too long to reply.
Helpshift and the art of keeping players in the game
A missing reward. A locked account. A player reaching for the exit. Helpshift puts support inside the game, then asks whether that small intervention can protect a much larger relationship.
Uassist.ME and the art of being elsewhere
An assistant in El Salvador can be closer to your business than a colleague down the hall. Uassist.ME has spent seventeen years turning that proposition into a working operation.
The Name on the Truck Is the Deal
PipeDreams buys plumbing and HVAC businesses, but leaves the old name on the van. The interesting purchase is the trust that name has already earned - and the hard work of making the phone ring, the technician arrive and the customer call again.
LOGDIRECT: The machinery behind the horoscopes
Now operating as Digikod, LOGDIRECT brings copywriters, developers and customer service into the same astrology business. Its most revealing work happens between the prediction and the inbox.
Startek’s AI Bet Still Has 50,000 People on the Line
The customer-service outsourcer’s merger with CCI Global puts more than 50,000 associates behind its AI ambitions. Its customer projects show where automation earns its keep - and why people remain in the picture.
Reclame AQUI Made Bad Service Everybody’s Business
An overbooked flight gave Brazil a place to complain. Reclame AQUI turned the audience for those complaints into a business selling service software, brand visibility and trust.
Botika Built a Business on the Questions That Wouldn’t Go Away
An Indonesian travel business made booking easier, but customers kept asking for a human. Botika turned those persistent conversations into software for shipping companies, public services and railway stations.
RD Station taught Brazil to find customers. Then it followed the sale.
A marketing lesson became a software business worth roughly R$2 billion in its 2021 sale. Now RD Station is stitching together campaigns, sales pipelines and WhatsApp conversations.
Natterbox wants your phone calls to do their own paperwork
The London company put business telephony inside Salesforce. Now it is teaching AI to answer routine questions, qualify callers and leave the customer record in better shape.
DataEQ turns customer complaints into a better to-do list
The company formerly known as BrandsEye pays people to teach its AI what customers mean. For banks, insurers and service teams, the payoff is knowing which complaint needs action - and what keeps causing it.
Eccentex Built the Operating System for Work That Refuses to Behave
Most automation software loves a straight line. Eccentex makes its living where the line breaks - in ambulance dispatch, insurance claims, disputes and customer cases that demand both rules and human judgment.
Glia Put the Bank Branch Inside the Call Center - Then Gave It an AI Coworker
Regional banks cannot outspend megabanks, but they can stop making customers repeat themselves. Glia built a $1 billion software company around that stubbornly practical idea - and its next bet is an AI workforce with guardrails.
Abt Built One Store. Then It Outlasted Everyone Who Built a Thousand.
A family-owned retailer in the Chicago suburbs has spent nearly 90 years betting everything on one store - dancing fountain, saltwater shark tank and all - while national chains opened, expanded, and disappeared around it.
The Quiet Company Teaching Retailers to Answer 50% of Their Customers With a Bot
Leon Chaddock spent 15 years watching contact centers drown in tweets, DMs and chat windows. Sentiment is his answer - one inbox, a low-code bot builder, and a bet that AI can handle half the queue without anyone noticing.
The Call Center Giant Teaching AI When to Hand the Phone Back
Konecta grew from seven telemarketing clients into a 109,000-person service network. Its next act is a careful wager: automate the routine, keep humans close, and sell the orchestration layer in between.
The Bank That Put a Human on the Other End of the App
Frost is building branches while much of banking retreats into screens. The bet is simple: Texans still want good technology, but they also want a person to answer when money gets complicated.
Quiq
The Bozeman company that started with text messages now runs AI agents in production for 150-plus global brands - on a platform built so the enterprise, not the algorithm, stays in charge.
Provide Support
Easily communicate with your customers on any platform.
Tidio
Scale customer service without sacrificing customer trust or authenticity. Whether you want to improve support quality or automate up to 67% of conversations Tidio keeps support fast, reliable, and human.
Stonly
How two Dashlane veterans turned the frustration of writing a help article nobody reads into a knowledge platform that answers back.
TCN
For 25 years, a self-funded company in southern Utah has quietly wired the phone lines of collections agencies, hospitals and call centers - no contracts, no venture money, and a stubborn belief that AI should help agents, not fire them.
Userlike
A student side project in Cologne became the live chat behind Toyota, Nivea and Hermes - and then bet its future on AI that answers before a human has to.
XCALLY
Streamline customer interactions with AI-driven Omnichannel software
Vocalcom
For nearly three decades the French software maker has quietly wired the phones, chats and bots behind some of the world's busiest customer service desks. Now it is betting its future on an AI-ready cloud.
Thena
The B2B support desk quietly moved into Slack. Thena is the company betting the whole ticketing stack should move with it.
Pypestream
Founded in a New York walk-up in 2015, Pypestream bet that customers would rather tap a button than wait on hold. A decade and 2 million problems a month later, its AI agents are quietly running the front line for the Fortune 500.