contact-center-ai
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Cresta Wants Every Agent to Sound Like Your Best One
Born in Stanford's AI lab and now worth $1.6 billion, Cresta listens to every call in a contact center and coaches humans in real time - while quietly building the AI agents meant to replace some of those calls entirely.
Observe.AI
The company wants to turn every customer service call into something a machine can hear, judge, coach and eventually handle on its own.
AI Rudder
AI Rudder is a Singapore-based voice AI company that automates high-volume customer phone calls and chats for banks, lenders, insurers, e-commerce and logistics firms. Its human-sounding voice agents handle payment reminders, verification, surveys, telemarketing and customer service across 15+ languages and regional accents, letting enterprises scale contact-center work without adding headcount. Backed by Sequoia, Tiger Global and Coatue, it serves 500+ enterprise clients concentrated in Southeast Asia and Latin America.
The Google CX Product Maze, Finally Mapped
A plain-language map of Google's confusingly named customer-experience AI portfolio. It untangles CCAI, Agent Assist, CX Agent Studio and Gemini Enterprise for CX, explaining what each one actually is and what a buyer gets. It also clarifies UJET's unusual position: Google Cloud sells Google Cloud CCaaS powered by UJET as a first-party offering, which is a different relationship than being one of many logos in a marketplace.
Three Words, Three Meanings: The Quiet Fiction of 'Built on Google Cloud'
"Built on Google Cloud" gets stamped on countless vendor slides, but the phrase hides at least three very different relationships: renting infrastructure as an ordinary GCP tenant, holding a Google Cloud Marketplace listing, or being co-built and resold by Google as its own first-party product. Buyers can't tell them apart from a logo. This piece unpacks the distinction and shows where UJET actually sits: Google sells Google Cloud CCAI Platform, powered by UJET, as its own contact center offering, managed, delivered and supported by Google, a level of commitment that a marketplace listing or shared hosting does not confer.
Skit.ai
Skit.ai is a New York-based conversational AI company that automates debt collection and accounts receivable operations for banks, agencies, fintechs, healthcare systems, and utilities. Founded in 2016 as Vernacular.ai and rebranded to Skit in 2021, it runs a generative-AI-powered platform of voice, SMS, email, and chat assistants plus a Collection Intelligence Platform and an ecosystem of specialized AI agents that negotiate payments, capture dispositions, and enforce federal and state collection compliance at scale.
Tim Moss
Tim Moss is the Chairman and CEO of Talkmap, a Dallas conversational-intelligence company that turns raw call-center calls and chats into structured, real-time customer insight using patented AI. A Texas A&M political science graduate with more than 30 years in technology and financial services, he previously ran the turnaround of the $800M+ carrier services company Syniverse as COO, launched a new organization as an Ericsson senior vice president, and founded IMG Venture Group and the consultancy Integrity Management Group. Talkmap raised an $8 million Series A led by Stage1 Ventures in February 2022, part of roughly $17.6 million total.
VoiceOps
VoiceOps is a New York-based AI company that turns customer conversations into structured, decision-ready intelligence. Its platform listens to every call, email, SMS, and chat a B2C business handles, then automatically grades quality, flags compliance risks, coaches reps, and surfaces the patterns that separate top performers from everyone else - no manual prompt-writing required. Founded in 2016 out of Y Combinator, VoiceOps started as a coaching tool for call-center sales teams and has grown into a broader conversation-intelligence agent used by companies in lending, healthcare, education, and home services.
ScoreData Corporation
ScoreData Corporation is a Palo Alto-based AI/ML company that helps consumer-facing businesses turn legacy and external data into real-time predictive decisions. Its ScoreFast platform builds and continuously updates machine learning models with minimal manual work, powering omni-channel customer engagement, caller-to-agent mapping, fraud detection, churn management and cross-sell for financial services, insurance and healthcare contact centers.
Malte Kosub
Malte Kosub is the co-founder and CEO of Parloa, a Berlin-born enterprise AI company building agentic AI for customer service. He started his first company in 11th grade, founded the conversational AI agency Future of Voice in 2017, and spun out Parloa in 2018. In January 2026 Parloa raised a $350M Series D at a $3 billion valuation - tripling its worth in eight months. Kosub has stated his ambition to build a $100 billion company out of Germany.
Ping Wu
Ping Wu is the CEO of Cresta, a Sunnyvale-based AI company transforming contact centers with generative AI. Before leading Cresta, Wu spent 14 years at Google where he co-founded the Contact Center AI (CCAI) Solution and Vertex AI platform. He holds a PhD in Computer Science from UC Santa Barbara and a BS from Fudan University. Under his leadership, Cresta raised a $125M Series D in November 2024 and quadrupled its ARR, serving enterprise clients like United Airlines and Cox Communications.
Level AI
Level AI is a Mountain View-based enterprise AI company that builds conversational intelligence for contact centers. Its platform listens to every voice, chat, and email interaction, automates quality assurance with generative AI, coaches agents in real time, and surfaces the Voice of the Customer for executives. Founded in 2019 by ex-Amazon Alexa engineer Ashish Nagar, Level AI has raised about $74M and powers customer operations at brands like Affirm, Carta, Vista, Penske and ezCater.