contact-center-ai
(6)
Observe.AI
The company wants to turn every customer service call into something a machine can hear, judge, coach and eventually handle on its own.
AI Rudder
AI Rudder is a Singapore-based voice AI company that automates high-volume customer phone calls and chats for banks, lenders, insurers, e-commerce and logistics firms. Its human-sounding voice agents handle payment reminders, verification, surveys, telemarketing and customer service across 15+ languages and regional accents, letting enterprises scale contact-center work without adding headcount. Backed by Sequoia, Tiger Global and Coatue, it serves 500+ enterprise clients concentrated in Southeast Asia and Latin America.
Skit.ai
Skit.ai is a New York-based conversational AI company that automates debt collection and accounts receivable operations for banks, agencies, fintechs, healthcare systems, and utilities. Founded in 2016 as Vernacular.ai and rebranded to Skit in 2021, it runs a generative-AI-powered platform of voice, SMS, email, and chat assistants plus a Collection Intelligence Platform and an ecosystem of specialized AI agents that negotiate payments, capture dispositions, and enforce federal and state collection compliance at scale.
VoiceOps
VoiceOps is a New York-based AI company that turns customer conversations into structured, decision-ready intelligence. Its platform listens to every call, email, SMS, and chat a B2C business handles, then automatically grades quality, flags compliance risks, coaches reps, and surfaces the patterns that separate top performers from everyone else - no manual prompt-writing required. Founded in 2016 out of Y Combinator, VoiceOps started as a coaching tool for call-center sales teams and has grown into a broader conversation-intelligence agent used by companies in lending, healthcare, education, and home services.
ScoreData Corporation
ScoreData Corporation is a Palo Alto-based AI/ML company that helps consumer-facing businesses turn legacy and external data into real-time predictive decisions. Its ScoreFast platform builds and continuously updates machine learning models with minimal manual work, powering omni-channel customer engagement, caller-to-agent mapping, fraud detection, churn management and cross-sell for financial services, insurance and healthcare contact centers.
Level AI
Level AI is a Mountain View-based enterprise AI company that builds conversational intelligence for contact centers. Its platform listens to every voice, chat, and email interaction, automates quality assurance with generative AI, coaches agents in real time, and surfaces the Voice of the Customer for executives. Founded in 2019 by ex-Amazon Alexa engineer Ashish Nagar, Level AI has raised about $74M and powers customer operations at brands like Affirm, Carta, Vista, Penske and ezCater.