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CommandLink and the cost of passing the ticket
A network can have plenty of suppliers and nobody in charge. CommandLink sells a way out: one platform, a dedicated engineering team, and someone to own the troublesome space between vendors.
The IT Department Had Data Everywhere. Numerify Found the Story in It.
The people who built dashboards for everyone else were still wrestling with their own spreadsheets. Numerify turned scattered IT records into a common picture - and made that picture valuable enough for Digital.ai to buy.
Adaptavist sells the work that comes after the software
Buying Jira is the easy part. Adaptavist has built a business around the migrations, integrations and human habits that determine whether enterprise software earns its keep.
The IT Department Bought Too Many Tools. TeamDynamix Wants to Sell It One.
The Columbus software company is betting that IT leaders are tired of paying for complexity. Its answer is a no-code suite that turns tickets, projects, assets, integrations and AI support into one operating layer.
Edra Is Teaching Enterprise AI the Part Everyone Forgot: How the Company Actually Works
Most companies bought smarter models before writing down how work really gets done. Edra’s $30 million bet is that the missing product is a living, auditable instruction manual - built from the tickets, messages and exceptions employees leave behind.
The Company That Maps the Machines Nobody Remembers Buying
Raj Jalan spent most of every IT migration just figuring out what his clients actually owned. So he built the tool that does it automatically - and sold it to Freshworks for $230 million.
SysAid
The Israeli company that has spent two decades making IT service desks less miserable is now betting the whole business on AI agents that answer the tickets before a human ever sees them.
TOPdesk
TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what - so you can stay ahead instead of just keeping up.
SolarWinds
The unglamorous software that keeps 300,000 networks from falling over - and the Austin company that learned to rebuild trust after the most talked-about hack of the decade.
USU
For nearly five decades, a quiet software company near Stuttgart has been helping big organizations tame the IT sprawl no one else wants to touch - and it just landed a Thoma Bravo backer to do more of it.
Vision Helpdesk
Secure & Reliable Customer Service Software
Ivanti
Inside the Utah software company that quietly runs the plumbing behind millions of corporate laptops and phones - and learned the hard way what happens when the plumbing springs a leak.
InvGate
IT Management is evolving. InvGate enables you and your organization to streamline service operations, optimize IT spend, and enhance Asset Lifecycle Management.
HappyFox
Rated higher than Zendesk and Salesforce Service Cloud on G2, HappyFox delivers greater flexibility, exceptional customer support, and a lower total cost of ownership.
Halo Service Solutions
Two IT-support engineers in Suffolk built a ticketing tool for their own clients. Thirty years later it undercuts ServiceNow by two-thirds, runs profitably without a penny of outside money, and has turned down a $2bn offer.
EasyVista
Inside the quiet French software company that has spent three decades making corporate IT support less painful - and is now betting on AI to do the boring parts.
Atlassian
Two Sydney graduates put $10,000 on credit cards in 2002 and built the software that runs the world's software teams. Today Atlassian's Jira, Confluence, and AI teammate Rovo power more than 300,000 companies - without ever relying on a traditional sales force.
Modern
Modern is a San Francisco startup building an AI-native IT function - a single platform where always-on agents automate help desk, access, hardware, on/off-boarding, security and procurement inside the tools teams already use, such as Slack, Teams, email and voice. Founded in 2026 by Seb Poole and Aleks Tomovski and backed by Y Combinator (P26), it positions itself as a ServiceNow alternative that resolves requests end-to-end rather than routing tickets, claiming 80%+ automation of inbound IT requests.
Serval
Serval is a San Francisco software company building an AI-native IT service management (ITSM) platform. Founded in 2024 by Jake Stauch and Alex McLeod, it lets IT teams describe workflows in plain English and turns them into executable, auditable automations - handling help desk tickets, just-in-time access, onboarding and offboarding. Customers report automating more than half of their IT tickets, and the company reached a reported $1 billion valuation roughly 18 months after launch, backed by Sequoia, Redpoint, General Catalyst and First Round.
ServiceNow
ServiceNow is the enterprise software company behind the Now Platform, a single cloud system that turns the messy, cross-departmental work of large organizations - IT tickets, HR cases, customer issues, security incidents - into digital workflows that can be automated. Founded in 2004 by Fred Luddy and now led by CEO Bill McDermott, the company has grown into one of the most valuable software firms in the world, generating over $13 billion in annual revenue and racing to embed agentic AI into every business process for the 8,000-plus enterprises and the vast majority of the Fortune 500 that run on it.
SymphonyAI
SymphonyAI builds vertical, industry-specific AI software that runs core workflows for demanding sectors - financial services, retail and CPG, manufacturing, media, and enterprise IT. Founded in 2017 by billionaire technologist Dr. Romesh Wadhwani and led by CEO Sanjay Dhawan, the Palo Alto company stitched together a string of startups and acquisitions into a single, profitable enterprise AI company built on its Eureka generative AI platform. With a roughly $500M revenue run rate, 2,000+ customers across some 40 countries, and around 2,300-2,500 employees, SymphonyAI sells ready-to-deploy AI rather than build-it-yourself tooling - and has openly signaled plans to go public.
BMC Software
BMC Software is a Houston-founded enterprise software company that builds the IT operations, service management, and mainframe automation tools that keep large organizations running. Founded in 1980 by three former Shell engineers, BMC has spent four decades turning the unglamorous work of keeping systems alive - monitoring, scheduling, patching, recovering - into automated, increasingly AI-driven products. Its flagship lines include Control-M (workload automation), the BMC AMI mainframe suite, and BMC Helix (service and operations management). Owned by KKR since 2018, BMC split into two focused companies, BMC and BMC Helix, in early 2025.
Freshworks
Freshworks is a cloud-based business software company that builds easy-to-use customer service, IT service management and CRM tools for companies that found legacy enterprise software too complicated and too expensive. Founded in Chennai in 2010 as Freshdesk, it became the first India-born SaaS company to list on Nasdaq in 2021 and now serves tens of thousands of customers worldwide with an AI assistant, Freddy, woven through its products.
Freshsales
Freshsales is the AI-powered CRM product from Freshworks (NASDAQ: FRSH), designed to help sales teams close deals faster without drowning in complexity. Built on the same philosophy that made Freshworks a $900M+ ARR public company - that business software should be delightfully simple - Freshsales combines lead scoring, built-in phone and chat, marketing automation, and Freddy AI into one platform starting at $9 per user per month. Over 67,000 businesses worldwide use Freshworks products, including NHS, Honda, Hugo Boss, and Cisco.